Rayford A/C & Heating

Was assigned by my home warranty company. I am glad weather has not reached its hell levels. This company did not even bother to call me to let me know when will they be able to visit to check my AC. Called for my work order on May 17, it is now May 22, and not heard from them. Wont even answer my phone calls. The first time I called them , guy was like yes, I have assigned a tech and he will contact you tomorrow... yeah right! I just called my warranty company to assign me another provider since this one had not customer service whatsoever.

Called home warranty about servicing our AC unit, had electrician out to assure there was power to the unit. They gave us their google contact phone (which was never answered) left message, got no reply called them back google voicemail again, call home warranty, told they’d be here today. Never called/emailed us, called home warranty to transfer service. They called as we were on the phone with the warranty company to say they could (schedule us for tomorrow because they just got the order today) … avoid, do not recommend hugely un professional.

Professional, knowledge, and did great work!

I stopped taking bids after speaking with these guys.
Carl and his electrician promptly arrived on time to estimate my panel replacement. Both were knowledgeable and took time to explain my options in as much depth as I requested. Within a few minutes Carl made very competitive bid and he offered to get the work including permit requirements within just a few days. Carl’s guys started on time and made short work of the panel. The work was completed in the time he had quoted. The 1970’s old aluminum wiring posed no problems to crew. Again, the guys and carl took the time to describe and explain what was done during the panel replacement. Power back on and no casualties in the freezer or refrigerator.
City inspection green tag issued as expected.
Carl followed up with to make sure I was happy and satisfied with the work and process.
I will recommend these guys further!

We added onto our house but our contractor didn't do electric. We needed someone who could install some outlets for us in the new space and C&G Services did a great job. They came out quickly and got right to work. On top of the fact that they did a great job with the outlets, they also did a great job communciating with us throughout the project. I really couldn't recommend these guys more. They are the best electricians I could have asked for.

Negative 5 star.....Call at your own risk... where do i start ... it took a week for him to so call fix the problem...Kevin didnt know what he was doing.. he ignored our phone calls.. i have a 9month pregnant fiancé and they didnt car we had no ac for a week... installed thermostat and blower fan and didn’t even check to see if it was blowing cold air and just left. Very unprofessional people!! They wasnt my choice but my home warranty choice they both will know the horrible service... on to good news called apostle air at 4am and john came out to fix it the month of 4th of July!! And it didnt take a week!!! 🖕🏾🖕🏾🖕🏾rayford and kevin!!

The team from C&G did an amazing job. They installed recessed lighting for us which required a ton of attention to detail but the end result was absolutely beautiful. I couldn't be happier with the entire experience. I loved working with them. They are so great at the work they do. I couldn't have asked for a better company to work with.

My HVAC stopped cooling and my home warranty company assigned Rayford. After explaining the urgency of the situation, he said he'd be out there in a day or two. After a couple days of waiting and leaving messages with no response, I finally got through and he said he'd send a tech out, but it'd be two more days. He canceled on me after four days of waiting with no AC, and I had to start from square one. I think it's very unprofessional to string someone along for days, only to cancel. Luckily, the new contractor assigned was much more responsive. I do not recommend this company!

I had no AC in the main system of my house and had homeowners warranty who subcontracted the work to Rayford. The technician arrived on April 6th and after some time thinks the zone board was bad. He told me he would call around to see if anyone had it and let me know. He stopped by just before lunch and I called/texted him hours later to see what he found out and he never responded. I contacted the owner and it was close to 5pm. He wasnt aware of my issue but read about it then told me he would need to contact the warranty company to see if it was covered or not and call me back the same day. I called the warranty company and they were closed so I contacted the owner again to let him know they were closed. What upset me is the fact a half a day was wasted doing nothing when they couldve secured the part and be ready to fix it the next day which I wouldve gladly paid for the services and for the part. The owner told me he would call around for the part and would need about 3 hours but would call me. Im on day 2 and still no phone call. I ordered the part and had it delivered today and my AC is working. Stay far away from this company because they could care less about you when you need help. It amazes me as a business owner myself Rayford is still in business because of my experience. Thank goodness it has been cooler and we dont have small children. I do understand there is a process but I had to seek out the answers as Rayford was not responsive at all. Where is my phone call to let me know you found my part? Where is the phone call to let me know are you going to fix it or not. 2 days have passed and nothing. I knew the next day it was not going to be authorized but did you call, nope. This is exactly what I'm talking about. Pretty quick to reply my review but it seems making a phone call to me is unnecessary. Totally unprofessional and you give business owners a bad name. All of the negative reviews are pretty much the same complaint but the owner states these are random people and he doesnt know them. Real easy to push those reviews as false.

Super professional, super friendly, honest, respectful & trustworthy!

We had our HVAC replaced; I contacted several companies prior to selecting Rayford A/C & Heating company. Most companies provided outrageous quotes for the same or a compatible system. Rayford A/C & Hearing was the final company I contacted for a quote. In speaking with Carl; I immediately felt comfortable & confident that they would bre able to provide me with the service we needed. After my husband & I compared quotes, warranties & reccomendation we settled on this company & I must say; I COULD NOT be more pleased. It's been offer a year since we've replaced our unit & its working better than expected! In our 3000 square foot home, our thermostat is constantly on 77 & it's totally comfortable for me; my husband, it's too cold so he layers up!

I personally interacted with Carl & Kevin regularly before during and after the with was completed & I am thoroughly impressed with their work performed! I had been kept informed every step of the way through the entire process & I've been contacted in recent simply to insure my system was operating as expected.

In this day and age; customer satisfaction has taken a back seat. Customer service is equally as important to me as the products or services I seek. I couldn't be more pleased with the decisions nade to go with this company & I am sure you will be pleased as well should you choose them to perform your services. Unlike most big companies; they have honest pricing, honest work & they stand behind their word if given the opportunity to! Try them; I'm sure you'll like them too!

An Honest Customer

Homeowners warranty sent them out to my house. Need to replace a part and its taken two week. Got a text on the 21 saying part was approved and here we are may 7 and still no part. Tried to call and won't answer phone nor return calls.. beware

Edit to update to owners response
First of all yes I understand how my warranty works as I got a text that my part was approved on April 21. Called last Friday and spoke to what I believe is the owner and asked what was taking so long and he said give me a couple of hours to get with KEVIN and I'll call you back.. NOTHING still haven't gotten a phone call... got a text msg. Finally came this morning to put my part on... would highly suggest you use someone else if your warranty company assigns them to you