I have to give a massive shoutout to Grainger’s customer support, especially to Joseph, for being top notch. If i could give more than five stars, I would. I feel Joseph in particular went above and beyond today. I needed some equipment ASAP for my job, and I called Grainger to see if they happened to have it in stock in Corpus. This was made a bit difficult as you cannot actually call the store directly, but have to go through the 1-800 number. Not only was Joseph very polite and pleasant through the whole encounter, he was very patient and helpful. He managed to locate the part I needed, and helped talk me through how to order it online for curbside pickup on the mobile website as I was having some difficulty seeing the part online. The part where Joseph went above and beyond was about 5 minutes after I placed the order. I got a call BACK from Joseph; on his own initiative, he had actually followed up on my order as he wanted to make sure it went through! And thanks to his diligence, he caught that I had made a mistake and ordered the part to be shipped to my house instead of for curbside delivery! Thanks to him, I was able to get my item promptly today instead of waiting days for it to arrive due to my error. Thank you to Grainger and especially Joseph!

June 24, 2020

Helpful Review 0

mike delp

I called to look into pricing and they had what i was looking for, but almost $200 more than I found at another location. When i asked about price matching I was told in a VERY rough manner that "We HERE AT GRAINGER DON'T PRICE MATCH. WE ARE A TOP OF THE LINE COMPANY AND DON'T HAVE TO MATCH ANYONE. OUR NAME IS UN PARALLELED" then she hung up. I gurantee I will never buy from them again.

March 9, 2020

Helpful Review 0

Travis Bailey

Good store. Have specialized items that are hard to find other places. A little more expensive than your box stores but the personalized service is sometimes worth the extra cost

October 26, 2020

Helpful Review 1