Dugger Brothers Heating & Air Conditioning

The repairman arrived in the time frame promised. He assessed the situation and made the necessary repairs quickly and efficiently. Then he took the time to explain what the problem had been and what fix he made. Dugger is now my "top of the list" Heating/AC company to call when I have a problem.

Very efficient , great pricing, and dependable technician.

I am an HVAC/R contractor in Fulton, Missouri with a sister living in Glen Rose, Tx. She had a few problems with her heat pump and I walked her through checking the system out after she had replaced the thermostat (of course) and a couple other things. After having her check a few things, I told her that she must have a refrigerant issue and had a pressure switch out (possibly). She called Dugger Brothers, who she has a service agreement with (which I had told her to purchase as was VERY fair priced with great perks). They came out in a very timely manner and quickly diagnosed the problem, which was indeed a pressure problem, there was a wire which had shorted to a refrigerant line and blew a hole in it. The tech priced the repair, which also was very fair, even though it was a fairly intensive job, and was very professional.
I realize that as a contractor, you don't always hear the best things, and as a consumer you don't always know what you are dealing with when it comes to a company, This is a company that I have NO affiliation with, and only know from the work they have done for my sister, but I can honestly say that they seem to be a very professional, upfront and honest company that is worth having take care of your home. Call them and give them a shot, I don't believe you will be disappointed.

Dugger Brothers is always on time and the techs are very professional. They do an outstanding job. I highly recommend them.

Very impressed as a first time customer. Called this morning after a rough night. They we're able to fit us in before the long weekend. Kyle called and was able to come out early. Thankfully the issue was minor. However the speed and professionalism were way beyond expectation. So appreciated on the Eve of a projected heat wave. Thank you for your help!

Dogger Brothers, Inc. had served the HVAC units at my home for the past two years.
I found them to be experienced, reliable and proficient in doing the work.
The most striking feature of their service is being courteous and being honest.
I recommend them highly for work that can be trusted

Great service! I called about 3 pm on a Friday afternoon before a holiday and they came right out, were here within 30-40 minutes, fixed within probably 30 minutes. Philip was very polite and professional.

A new York home A/C and heating unit was installed in our house by Dugger Brothers Heating and Air Conditioning on Feb. 8, 2007. For the first five months our electric bill was higher with the new York unit than with the old unit it replaced. Needless to say we were very disappointed.

After quite a few adjustments, the York unit began to perform much more efficiently than the old unit it replaced with an overall annual savings of 10% to 15%. It probably took 8 or 9 months to finally get the York unit 'tweaked in'. In Sept. 2009 the coil in the York unit began leaking and was replaced under warranty by Duggers.

I would not recommend the York product, but I would give Dugger brothers another try, because they did, in time, resolve the problem. I believe that the first tech that serviced the York unit was not that familiar with the product. It was after Camillo (sp) adjusted the Freon (gas?) volume that the unit began to perform more efficiently. I would give Dugger Brothers an A for effort. They were always friendly and courteous. And they gave me $20 off on my last filter that I purchased from them, even though this was not a five star review!

Dugger Brothers did a great job installing my new central heating and air conditioning unit. Wade and Josh did a really great job and I highly recommend them.

I live in Rockwall, TX these days, but have consistently contracted with Dugger Brothers in Cleburne for HVAC service. We've lived in Cleburne, Garland and Rockwall, and each time have had trouble with some aspect of the original, contractor-grade mess-of-an HVAC system in every house we've purchased.

The house we just purchased in Rockwall this past Feb was a 2004 build with two 5-ton, contractor-grade Lennox systems with an upstairs, multi-zone unit and a separate downstairs system. The downstairs system had signs of mold in the supply ducting, which generally means the system is not properly dehumidifying. Additionally, our electricity consumption was upwards of 165 kWh per DAY in the 2017 Summer with these two units going, and temperatures this Summer have not been too high, so I could imagine seeing a 300 kWh day of consumption with outside temps at 105F. Instanity, because at 10 cents a kWh, that's $30/day for residential electricity.

So, the downstairs unit blew out--R22 leak in both coils. The home warranty didn't cover much, and I didn't wanna sink bucks into an older R22 system, so opted not to repair it. I called a few Rockwall/Rowlett HVAC places and wasn't impressed with the acuity of the lead technicians or their pushy sales teams. I figured a 3-ton downstairs was going to work well, but no one wanted to meet my request despite the input I provided about mold, cycle times and low solar loading downstairs; and the prices of the companies were all "gotcha" prices (as in, "it's Summer, and we know you need an HVAC now, so...we gotcha!").

I called Dugger and out comes Rob to assess the situation. We ended up going with two new units - a 4-ton upstairs and a 3-ton downstairs using the 19 SEER Carrier Infinity variable speed compressor (24VNA line) and 80% FUE gas furnace with ECMs. They installed both full systems (furnace, eval coil, condensor/compressor) in a single day and simplified the multi-zone upstairs to just 1 zone, which makes it easier to tune and "get right". The system now properly dehumidifies and cools mostly on the lowest stages of operation, which means less electrical power is required to operate the system. We're seeing maybe a 1/2 degree fluctuation across the day, and these new Carrier Infinity systems are virtually silent inside the house and very quiet outside, as well. You can hold a normal conversation standing next to both outside units, and you barely hear anything. Instead of keeping the house at 77F, we can now keep it effortlessly at 72F during the day and 70F at night.

But most importantly, our electric bill has been cut by 60% to 80%, and we're now seeing 65 kWh per day max...50 kWh on average instead of 165 to 250 kWh. That's huge. YUGE! And, their full price installed was significantly less than virtually all of the other companies here in Rockwall--and Dugger is 75 miles away!

Pros: HVAC operational superiority with the Carrier Infinity variable speed units, quick installation, highly competitive price in the DFW area, good communication with a desire to meet customer needs.

Cons: Will get back to you on this one...don't have any even after 30+ years of working with Dugger Brothers. They do what they can to make things right!