Dugger Brothers Heating & Air Conditioning

If I was to key in A/C repair on my fancy phone, wink wink, I would get a long list of companies. Now having said that, the hard part would be choosing one of them. We as consumers have a tough time trusting most companies when it comes to expensive repairs. The number one question on our minds is, are they telling me the truth? I used Dugger Brothers for the first time last year. I called them that afternoon, first thing the next morning I had a technician knocking on my door. He did his inspection, of the unit,turns out I was low on Freon. He explained how low I was by showing me on his gauges.The technician made sure before he left all was running smooth and cooling just fine. Honestly I didn't use it much during the summer months since I'm a wimp when it comes to cold. I started to use it again this year during our first few days of hot weather, turns out it wasn't cooling at all. I called them to explain my situation and they were very kind in sending out a technician right away at no cost, for a leak inspection. I had called another company prior to calling them first. The first company wanted to charge me $1000 just to check for a leak, plus repairs. Dugger Brothers did it for free since they worked on it last. Once we determined where the leak was and what my choices were, I decided to go with a new unit, which I got, at an amazing price installed with a 10 year warranty . I had it installed by the next day. The 3 technicians that were sent in the 2 days that it took to have it all finalized each one was very polite and very professional. I highly recommend them to any future costumer. They stand behind their work.

We called Dugger Bros when we couldn't get in touch with our usual HVAC company. I explained to the receptionist what our problem was as we'd already had the other company out to recharge the refrigerant and knew our system likely had a leak. They gave us a 4 hour window for the same day and told us that Kyle would be coming out to take a look. That's where our positive experience with Dugger Bros ended. Instead, another gentleman named Brian showed up and basically told us what we already knew and that he wasn't able to do any repairs as he WASN'T a service tech (???). Why they wouldn't send someone who could actually work on our system, I don't know. His inspection consisted of checking the most basic things like blower fan and filter (which we'd already checked) and his diagnosis was a leak that would require an ENTIRELY new system, which he was eager to sell us and would have set us back several thousand dollars. He didn't even have the equipment to detect the leak, so the cost of the service call (which didn't help us in any way) seemed exorbitant, especially without a veteran's discount like many other companies offer. We appreciated the relatively quick response time and polite service, unfortunately it resolved nothing and left us sweating in the middle of a Texas summer heatwave. In the end, our usual HVAC company was able to fix the issue for a very small fraction of the cost of a new system.

Employees were very nice. Everything is so dang high, it's ridiculous how much it cost, especially when you even have a service contract with them. The employees got a 4 star but business got a 2 star.

I LOVE my new AC system from Dugger Brothers!!! If you are needing any sort of HVAC service or replacement, this is absolutely the best and most trustworthy company to do business with. I recently replaced both of my AC units and was absolutely impressed at the price and professionalism of Dugger Brothers.

My old system was having to be repaired each year and I was spending big $$$ on expensive electric bills each month because I had an old, inefficient system. The new system is much more efficient and my bills are less than 1/2 of what they used to be. And it is soooo much more comfortable and nice in the house.

The team of guys from Dugger arrived first thing in the morning and had both units replaced and blowing ice cold air by the afternoon. Very professional, fast, and cleaned up all the mess. Wish I could give these guys more stars. Absolutely the best and they've done systems for 2 of my very good friends as well.

If you have gotten many bids and not sure who to go with to replace your heat and AC these guys are the best. They are honest and dependable and the quality of the work is so great . So happy we went with Dugger Brothers

I needed a complete HVAC system replacement so I got several quotes before ultimately going with Dugger Brothers. The entire process from the office staff setting up the initial proposal appointment to the installation was handled in a timely and professional manner. The salesperson that provided the quote was very knowledgeable and also respectful to our home by agreeing to put shoe protectors on when asked. The installers were also prompt and courteous. I have a closet unit and noticed that with the existing threshold the Aprilaire filter couldn't be removed without bending and possibly damaging the filter. I discussed this problem with the technicians and we came up with a solution that would allow easy access and removal of the filter. I felt they were willing to do whatever they needed to make us satisfied customers. They did a great job and we're very pleased with our new Carrier unit.

I have to say that out of about 6 companies to give us an estimate for a new HVAC, Camillo came out and measured, was professional, was very knowledgable....and didn't try to up sell us to a system that we do not need for the size of our home. They also had by far the best prices by a lot. We still haven't bought a new system, Brooke in the office was outstanding and got the warranty coverage. She was so patient. It was hard to wait in the heat, but Kyle found the fan out and was really professional. Colt and Wade put the new fan in and hung a vent that should've been hung up by the builder. After finally getting the part from Goodman (NEVER BUY that brand), they got us up and running and it covered. I cannot say enough after being ripped off by several other companies so much so that we nearly don't trust anyone in heating and air....but I must say that Dugger Brothers Heating in Air has the most honest guys, the most honest owner, the best office staff, the best prices and they won't sell you what you don't need to make a buck. Thank you Dugger Brothers! When the time comes we will hire them again, every time.

Woke up this morning without heat downstairs. called Duggers at 7 am and they were here at 815. found the problem and were thru by 9. GREAT service and GREAT technician that fixed the problem. Probably going to cost me a new HVAC since this one is over 22 yrs old. Which was installed by Dugger Bros in 98. Love this company Wayne Wright

We used Dugger Bros. for the first time after having another company for several years... DB gave us a bid for repairs that was half the cost of our normal company. Stephanie Simmons was very helpful in the process. Will absolutley use them again and again. Great company, A+++!!!!

We at the Barnards Mill and Art Museum in Glen Rose are completely satisfied with their service. We previously called about a unit that others had told us needed to be replaced to the turn of 6,000.00 plus. Rob came out checked it over and said all we needed was a Thermostat Wire replaced. That saved us over 6,000.00. We have called twice for AC units not working properly this summer. They are out immediately. Professional, honest and above board. We are now putting them on a service contract for our five (5) units. Thanks again for your prompt attention to our Museum.