Southwestern Comfort Air And Heat LLC

DO NOT DO BUSINESS WITH THIS COMPANY! They strung us along for nearly 3 weeks, during a heat wave, with no remorse or sympathy. If I could give 0 stars I would. We contacted Southwest Comfort Air & Heat in order to have our A/C unit (which is less-than-2 years old) repaired. Despite having received a call in the morning to confirm the appt., the technician never showed up. We called the next day to find out why they were a no-show and why they didn't call. They could not provide an explanation and stupidly, we scheduled another appt. Just like the 1st appt, they called to confirm appt and this time they assured us someone would come that day. I should have known better when I was told they could not provide a window period as " this is the nature of the business." Yet another lie from them as I am always provided with a time frame! So needless to say, again they were a no-show and couldn't even have the common courtesy to call! When I called again to to confront them - the receptionist/appt booker (Holly, I think) acted surprised and said she thought the tech had been there the day before. But in the next breathe-she said we were on the schedule for that day. Why would we be on the schedule if she thought the tech had already come? Another of the countless lies!!! I promptly told her to cancel appt because if they couldn't even pick up the phone- why would I trust them to do any repairs! This company is extremely unprofessional, rude and not deserving of anyone's business. There is no limit to the amount and extent of lies they tell. I will be reporting them to Goodman & recommending they remove them as an approved company that can work on their products

James was a true professional! Thank you for excellent service! Highly recommend!!!! Our air conditioner is running like new again and the cost of repair was very reasonable!

We had an issue and they came out same day and fixed the same day. They were FAST,PROFESSIONAL,and HONEST.. I definitely recommend these people for all your heating and air needs..

I can not say enough good things about Kenny and his guys! He replaced our whole hvac system in our old home and did a great job at a price waaaaay under all my other quotes! When we moved into our new house and realized that the ax wasn't working right we knew exactly who to call! We scheduled a big job last year. Kenny ordered all the parts and 3 days before the repair was to take place our car engine blew up. Although they do financing we try hard not to do that, oh I was 8 month pregnant at the time! Kenny was so understanding and told us not to worry he could send the parts back! We finally got his guys out this year to fix the problem. They are always professional and never make me feel uncomfortable with them in the house, even brought in a toy for my little girl! Southwest comfort has our Business as long as were in Texas! Thank you!

I want to shout from the roof top how amazing it is to find this honest company. Robert was great and fixed my AC on the spot. AC company down the street wanted $8,200 and not even a new unit, just parts. Robert came out, knew the issue right away, total cost was $340. I’ll never call another company ever again. Thank you so much!

Team was on time and worked efficiently to get the job completed.

Kenny and his crew were helpful, thoughtful, thorough, and reliable. They even followed up to check on things after repairs were made.

I've delt with 4 AC companies and all of them weren't as professional or took care of us the way that Kenny and Southwestern did. It's hard to find a good AC company but Southwestern is one to keep for sure. Thanks Kenny!

They really helped me during the after math of the deep freeze we got in feburary of 2021. Our furnace broke from the rolling outages and had to be completely replaced they tried every way they could to help us get financing to pay for the repairs so we wouldn't freeze with the next cold front that was coming in. Very responsive to calls and call backs and fast service.

I highly recommend them to everyone I can who needs AC service. They work dilligently from beginning to end no matter if the job is big or small.