Breed & Company

We had a horrible customer service experience like many others have mentioned. The store is great but the customer service is terrible. Ours is specifically with the employee Eduardo. We asked him how his day was at check out and he went on a long talk about how horrible working retail in the holidays is. I was purchasing six mugs that were wrapped up for me and I asked to look at one of the mugs to make sure they were the ones I wanted and he gave me serious attitude. It was a gift and I wanted to make sure it was right. I then wanted to buy a Fir dish soap which he told me was not on holiday discount (I had been in the store 2 days prior and was given the holiday discount on the exact same item without even asking). When we had purchased all of our items we said “when we were here 2 days ago they gave us a student discount...can we use it again?” my husband showed his ID which is for MIT and we were told sorry it’s only for UT students. I have never seen a student discount specific to one school?? He said “I’ll be sure to tell my manager that this does not count”
He was just so rude and condescending. It’s unfortunate so many people have issues with the employees because it is a nice store. I have never been treated so poorly by an employee as Eduardo treated us today.

They are in-composite. Slow and truly infuriating to deal with. Their tone became aggressive when they don’t know what’s going on their side of the counter. How hard is it to pay for screws. Not hard. Whoever Davide is doesn’t know common sense and the old lady was frankly extremely rude and running around asking for advice? Idk super unprofessional and quit rude.

Have spent a lot of money here over time, bought $150 worth of Christmas lights not realizing they were battery operated (needed plug-in), came back a couple days later to return or at lease get a store credit…
Nothing. No credit. No return. I left the lights with the store. Sadly will have to start going to Amazon.

Great prices and always clean and stocked. Some of the young cashier's need to work on their customers service with everyone that comes to spend $ here! Treat everyone the same! Everyone especially people of color, our money is also green!
The reason I'm bringing this up is because a couple of weeks back a young Caucasian female cashier was sweet and polite with a customer ahead of me (also Caucasian) when I came up to pay for my items her smile and politeness just disappeared. No "how are you today and thank you".
Nothing like that, she asked is this all and handed me change and didn't say anything else! Made me feel like not going there anymore!!!
I really hope that they read this and fix it or I will take my money somewhere else!

Breed is where I go when I have questions about anything hardware, construction, or home improvement orientated. They always have what I need, but you have to ask. In addition to being a great full service hardware store, the other half of the building is devoted to high end gifts and gardening.

⭐ ⭐ ⭐ ⭐ ⭐ ⭐

6/5 stars!
If you know Breed & Company, a six out of five star rating makes perfect sense. From the welcome greetings and genuine offers to help to the unmatchable selection of...just about anything hardware store and then some(think awesome, hero making gift ideas), nobody comes close. This is where you come for that one missing piece that will complete your current project the way you want, not just what the BigBoxBrosDepot serve up. Breeds is not even more pricey. I went to above-mentioned and a couple Auto parts houses in search of some grade 8 socket head cap screws and only Breeds had what I was looking for. And I'm not talking about something that will work, I'm talking about exactly what I had in mind and it was cheaper than the big boxes, and I could buy just one if I wanted to, not a package of two, or three so you understand what I'm saying:
TRADE HERE!

Austin doesn't have many true hardware stores. This is the place for what you need. They saved me from replacing a garage door because I was able to repair the garage door opener connection to the garage door.

When you walk through the door, the hardware’s to the right and the nice house warming stuff is to the left.
I’m not sure. But I think that’s how people used to see gender roles.
Very convenient for me when I just need 1 bolt.

Went to the store for an item that was marked online as “in stock”. Nopes. Happened twice already. Wasted my time. The guy sitting behind the (un) Helpful Hub didn’t even bother to look in the back to see if the item is in storage.

Best. Hardware Store. Ever! I love this place. When you enter, the left is the hardware, and right is home goods. I can bring my sweetheart here, and she can go right, I'll go left. We both meet at the register, and our home is improved!! They carry mostly everything you could want. And if they don't have it, they know where to get it.

Super awesome service. Great selection. This is my go-to hardware store.