Air Pro, Inc.

Very good job and extremely competitive price. When it turned out my 23 year old unit needed to be replaced (compressor failed) I dreaded what the cost would be - people I knew who had had their central AC replaced had said they had paid $9000 or more. When Air Pro quoted me their price I had to keep asking "That is for the outside unit and a new coil?" - I couldn't believe it. The cost was a fraction of what I had thought it would be and the new unit works very well.

Initial install was fixed and they since also fixed a blown fuse. In the end, I thought air pro acted professionally

I bought a used refurbished AC unit (outside) and had a part replaced in the inside until. AC (outside and installed was 800 and part for the inside was 600) Not a bad deal at all. 3 months later the inside and outside were frozen solid. Call Air Proo and was 2 week out of warranty.the came out and said I needed a whole new inside unit...1500 $. . Hust think that if I just spent 699 on the inside I wouldn't have to get a whole new unit inside...just my opinion. First encounter with Air Pro was great. Second not so much...

I do not see how these guys stay in existence. They were sloppy, made a mess, and left a mess. Then they forgot to turn a screw on my outside air conditioner box and that gave me an incredible bill which I have never yet matched. After I got my bill they came out with Michael( The only guy that seems to know what he is doing ) and he found the problem and turned the screw and it was running well after that. They also come out with ex-convicts and do not tell you their status. My take on this company is that they send out people that are not really qualified and if there was a problem they bring in the only qualified guy on their payroll, Michael, and he will fix the problem.

The technicians are always friendly and helpful, but one of the customer service reps, Brenda, is very rude and kind of condescending. She kept insisting that she had informed me of a fee that I had not heard anything about until the technician informed me when he was already at the house! If she had indeed informed me of the fee beforehand, I would’ve said “Never mind, don’t send someone out,” but she said that it was “absolutely not true” that I didn’t know about it. She doesn’t seem to know how to talk to customers politely and respectfully, and it’s extremely off-putting. I don’t believe the “customer is always right” mentality, but I also don’t think you should be rude and insist that what they’re saying is “absolutely not true.”

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1 review
A. K.

Austin, TX

8/26/2012
I had these guys come out last year to fix my AC after it started blowing hot & they replaced the compressor after thinking that was the problem. 11 months later & my AC is blowing hot again. I've put in 3 calls now for a callback to have someone help us out but no one has yet to respond. I put in a call last evening, this morning & again around noon. I think that's more than enough time to allow for a callback. My wife & I stayed in a hotel last night & will be again tonight because our house temp now reads at 94 degrees. Why have an "emergency" line number if your staff blows off calling customers back? That is the worst, to operate a business & not have the respect of at least calling back to talk or arrange for an appointment. I don't like being kept in limbo, especially about not being able to be in my own home. It makes me suspicious of the work they performed a little less than a year ago & pending their response (still waiting for that response) this incident may need to be reported to proper establishments beyond just this review...

This company has great customer service! Roxy helped me out so much and the technicians were also very helpful. They don’t rush you away when you need help. Friendly and they make sure the job is done right.

Hired air pro to do land improvements and install ac,septic and elec. So far all elec is working fine but only been in the house about a week. Land inprovements are the worst job i have even seen. Front yard was graded off in a bowl shape stands full of water when it rains. Paid a few thousand dollars for a driveway that was already flat all we got was some dirt thrown on top of the land now thats muddy and full of water. Dead trees a few feet from back of house wasn't cut down, now i can't cut because they're to close to house. Installed some nice steps but i can't open my screen door while standing on the top step without falling backwards.I don't know who the owner Gene hired to do the work but i could have got much better results somewhere else. Oh and by the way they want come to the phone if you call and they never return messages unless it's in their favor. Stay away from airpro for land improvements.

They installed the a/c in my double wide back in 2001, never has worked rite, in the beginning there was not sufficient return air and it kept freezing up, and they would not come back and take care of it. So I had another opening cut in for return air, that fixed the freezing up problem, but evaporator coil was already damaged from freezing up, now I'm having more problems, and come to find out they installed 5 ton unit outside and a 3 ton unit inside. What a bunch of crooks

I've used AirPro many times. If you are looking at other companies, comparing prices, value, etc., I encourage you to pick AirPro. They install top of the line equipment in a timely manner. Most importantly, when AirPro says they are going to be there... they show up! I am not sure if they cost more or less than competitors but if you want it done right the first time, and done when they say... pick AirPro.