ABC Austin Service Express LLC

My hot water heater stopped working. I called ABC at 9am and they were able to come at 11am. Luis was very professional and gave me options for repair vs replace. I decided to replace given the age of my water tank. He removed my existing tank and had a replacement installed by 5pm. Setting up the appointment, communication about arrival time, and payment were all very smooth. I highly recommend them.

Omar and his team are amazing. I have been working with Omar and ABC for 12 years and every time his team and he are excellent, on time, deliver exceptional customer service, and are professional. I appreciate the work that they do and the service they provide. If your ever in need of heating, cooling, or refrigeration services Omar and his team are the ones to go to. Omar makes sure that his customers are well taken care of. Believe me, 12 years of working with Omar and I will continue to utilize him each and every time I need too. ABC Austin is the place to go to not only in Austin, but in the surrounding cities of Austin as well. Give them a call.

We hired Omar and his crew to diagnosis and address issues with heat/cool loss, temperature imbalance and dust problems in our 23 year-old Austin home. Many of these homes were built with a very cheap minimalist approach and the entire ducting system was flawed in many ways. From the initial contact through completion, ABC was fantastic to work with. Omar took his time in the attic, closely looking at everything and clearly explaining the issues he found, what his recommendations were and why. This differed from other companies we received quotes from who showed up, took a quick look, and offered us more of a patch and move on approach. ABC removed everything, including the furnace/blower and rebuilt the entire air plenum and ducting network the right way. The crew was totally professional, respectful and cleaned up after themselves. The priced seemed very fair to us and we are very happy with the upgraded system thus far. When we remodel next year to add extra square footage, we'll be calling ABC. Thank you!

We had our A/C unit replaced in 2018 and it needed to be serviced again on Feb 2021 (no heat) then again in August 2021 (A/C not working). I sent an email to their office (Sept 2021) to request information about our warranty since this is obviously an issue with the unit or the installation. This email has not been responded to. I recently called on Feb 3 to leave a message and that has gone unanswered as well. This call could have been to use 1 of the 2 annual visits which I purchased from Juan in August 2021, but I was unable to take advantage of my purchase since I did not receive a call back. Instead, I had to pay another service provider (ARS) to fix the heater and who advised me that we were missing parts that were necessary to keep our house warm…a heat pump was not a part of my unit and half of the heating coils were not working. The house averaged 65 degrees when it was 20-30 degrees outside. I spoke to the warranty company (Trane) and what has been described should have been covered under warranty. I rarely write a bad review; but this is ridiculous.

In response to "The Owner's" Response

- Thanks for the typical canned response. Bringing it to customer service to include in future training is one thing, but rectifying the problem is another. You clearly have no intention of doing the latter. This could have easily been resolved with a call or email just saying that you would do what you were paid to do, but instead, you chose to copy/paste a response. So, to be clear, will you now provide training on how to respond to service calls that customers pay for? Or, will you provide training on responding to service emails/phone calls after the initial installation? Or, will you teach your installers how to install units which do not need to be serviced 3x within a year? Which of the above will you include?

AC at our gym when out and ABC really saved the day! Was able to get an appointment and service the same day. Omar was very friendly, professional and got the job done quick!

I contacted ABC after my husband tried to install the Nest thermostat and “suddenly” discovered the AC was no longer working. I spoke with Omar, who saved the day. He was able to help me out right away, over the phone, and saved us hundreds of dollars that other companies would have charged. He talked us through the repair process step by step, and was so patient. Even asked for pictures so he could see what we were working with. Omar and ABC will be in my contact list forever now, I can’t imagine using anyone else. Can’t say enough great things about this company and Omar!

I just had a great experience with ABC Austin Service Express and will definitely be using these guys going forward. The owner is very knowledgeable, very responsive, he holds his team accountable for their work, and everyone I met was very courteous and professional. And of course most importantly the result was excellent. I called them to "fix" a job that had been botched by another company who wouldn't own up to their work. I've used several HVAC services over the past years for several properties and was mostly disappointed, so I am super happy that I finally found Omar and his team!

ABC Austin Service Express provides exceptional service and take really good care of their customers. Came home from work Friday night to find my water heater was leaking at the expansion tank. Frantically called many plumbers, but they were booked up . Called ABC and the owner picked up on the first ring, listened intently to my water heater situation , and talked me through how to safely turn it off. He was also able to fit me on their schedule for the very next day! Their field technician came promptly in the morning, was very courteous, assessed the situation,, explained what needed to be done, and replaced the expansion tank for me. He also suggested some other things to keep the unit running smoothly. A very professional job. Highly recommend this company! ABC rocks!

Omar is great, always on time, custom job hit timeline, and Jessica is just fantastic!!! She was the liaison between my restaurant and the owner and was transparent through the entire buildout.

Definitely will use them again and highly recommend!

Omar came out to help us on short notice after hours and quickly fixed our unit! 10/10 recommend ABC for your A/C & Heating needs