J & S Air Inc.

I have been a customer of J&S Air for over 14 years since my unit was installed by them new. After faithful fall/winter servicing each year and other recent service maintenance, I find my investment for the current condition over the years was not as I had expected. Now I am told service tiers have changed reducing what is done for the money. Very disappointing experience for a company I had expected would do better for my years of loyalty. I guess its time to look elsewhere.

We recently had our old, outdated air conditioner replaced. The initial inspection was very thorough and informative. I was given several options, including helpful financing. They were very prompt and efficient on the day of install. They even went above and beyond to help with some duct work in the attic. All of the employees were very friendly and helpful. What a great business. I was looking for the small town customer service and that is exactly what I received with J & S. I highly recommend them.

This review is written in the customer services perspective and not in the sales perspective. Sales team does the job right! I'd give them an A plus. However customer services is simply not there. Let me explain. J&S installed my AC about 3 years ago. They did an excellent job at selling the products and the installation was OK too. However anyone can sell an AC unit, but not everyone knows the definition of customer service. When I payed over 12k for my brand new AC units (TRANE) all was good. My AC stopped working last week so I called J&S to come and check my AC. The technician came and looked for about 15 minutes and said they needed to replace some stuff and left. Then I got the call from the service department and they told me the fix was gonna cost a little under 1k (labor only, parts were covered by TRANE's warranty). Then, I called the next day to see when I was scheduled for the install and I was told that the parts would need to be ordered and it would take a week and a half to arrive (I guess expedited shipping is not an option). Finally, today (a week and half later) they installed the parts and well I asked customer services if they could tune up my other AC unit so that I wouldn't have to pay a service call twice, but I suppose that's too much to ask. It's not the first time I encounter bad customer service so I'll just give them a bad review and go my merry way. This is not an attack on the technician this is against the person who sits behind a phone at J&S for customer service. Overall this has cost me over 1k and that hurts. The slogan is " At J&S Air we are committed to the satisfaction of our customer,..." I guess I'm not a customer.

I really hate to downgrade my rating for this company since they really did an amazing job doing a full new HVAC install through Home Depot. Always answered my calls and Bobby even came out to my work location when I couldn't be there to sign some paperwork during install. Everything was installed properly; however, just a few weeks ago I found that the drainage tube needed to be adjusted because the flood sensor was being tripped after a few minutes of running the A/C (my install was in winter so this was not obvious at the time). I called and called and only ever got an answering machine and have never received a call back. Had to call another company to fix it. Maybe they are out of business?

I have used J&S many times in the past and spent lots of $ over the years. Not any more. After making an appointment for today "between 12 and 4", at 415 after nada all day I called. Not only was I "not in the dispatch system", the lady who took my appointment "could not find it in the system". I guess a/c companies deserve a spot next to the cable company. I'll find me a local company now.

Extremely great customer service! A/C worked as advertised but had two issues that was covered under warranty. Even when my warranty expired by two weeks they honored it! Bobby was extremely knowledgeable, he let me know exactly what happened, and why we had to replace a specific part. I would HIGHLY recommend them!

Went through Home Depot as they sell they A/C units i need installed. I have placed two calls with Home Deport, both were transferred to J&S which answered promptly. The problem is they claim "someone will call you back in 30 minutes. Well almost two days later I missed a call from someone with J&S so I tried to call back immediately and got his voicemail. Waited another five business days and called back and mentioned no one ever follow up with me and once again told someone would call me right back...it has now been four days and no call

Great service from the start! Easy to schedule an appointment. I had called on a Saturday and had a service appointment on the following Tuesday. Technician orded the part that was needed and came back the same week on Thursday to finish the job! It's the middle of summer and they were super busy but the customer service was great and the service was quick and easy. I will be continuing my service with J & S air!

Fair price, friendly people, good financing plan. Very pleased with replacement of entirety of both A/C units at my house. Shopped around MANY companies and glad I decided on J&S Air.

Jeff the salesman was very professional,straight forward and helpful. Omero and his team were professional, friendly and efficient. The four guys demonstrated what team work really meant. Excellent installation guys! I would recommend J&S Air to you.