Roscoe Brown Heating, Cooling, and Plumbing

I've tried several plumbers in the area over four years and nothing beats my experience with Roscoe Brown plumbing. Frankie and Nigel were the two that came out and they were professional and incredibly nice. I was given honest advice and honest work. I had a leak and they rushed to fix it for a first time customer! I have finally found a plumber that I trust and will always call.

Josh is very professional and kind. He always does quality work and doesn’t try to up sell parts I don’t need. I’ve been using Roscoe Brown since 1996 and I can always depend on quality work at a fair price. Thanks Josh!

I've used Roscoe Brown for many years. Always felt like they treated me right. Had scheduled service call yesterday; Quentan Anderson was the technician. He was great, took his time to explain things, waited on me patiently as I work from home. and made sure everything was taken care of. Nice job!

Thanks Roscoe Brown!

My old heat pump started freezing up this summer. I initially called Hiller, and they told me it was shot & tried to sell me a new unit, without offering any kind of a worthy explanation.

So, I decided to have Roscoe Brown give me a second opinion. The technician, Sam, came over & walked me through everything, and then got my system up and running again for a couple hundred bucks. He was thorough in explaining the pros and cons of fixing vs replacing, so I was able to make an educated decision about my own unit (and budget)...what a concept!!

I’ll be calling Roscoe Brown again when this unit finally needs replacement. I don’t mind giving business to an honest company. Thanks again!

We were happy to find an HVAC company that is hands on and feel fortunate that our contact was so responsive. Chris F. and his team were exceptional and take pride in their work. This is a review that is so well deserved. Roscoe Brown HVAC is a keeper. Thank you!

Nathan D. did a great job servicing my ac unit and was very thorough explaining the process of the repair. Thanks so much.

Their office messaged me literally seconds after I had sent an e-mail explaining the issues I was having with my heat and set up an appointment to have a technician out by the following morning. Joseph Henry called me the next morning, showed up promptly, was incredibly courteous and had my unit running properly in no time. Lifesavers on this cold Tennessee morning.

Great experience with Roscoe Brown! Katrina was super helpful and professional!

STAY AWAY!!

If there were a 0 star option, I would use it. Roscoe Brown installed an HVAC Unit in November. In May, the unit failed. They sent someone out to fix it and they found a part that was installed correctly and another that wasn't installed at all. They fixed it and the unit began working - for 3 days.

Clearly the unit was installed incorrectly. When it failed again, they came back out and explained that someone had put an anti-leak agent in the HVAC unit, which voided the warranty. They failed to take any responsibility for the poorly-installed HVAC unit, which had already exhibited other problems (parts missing, faulty parts). They refused to fix it, claiming that it was no longer under warranty.

The manager I spoke to yelled at me several times during our 35 minute phone call, in which he continually tried to pass responsibility off to some other service provider. No one else has serviced the unit.

DO NOT use Roscoe Brown under any circumstances. Bad management, bad customer service, bad products.

First time using this company and it was great. Josh G was our technician and he was kind and informative. He was able to address and fix the issue within 10 minutes! Very happy with this service and we will continues to use it.