Roscoe Brown Heating, Cooling, and Plumbing

Our heat went out in the middle of the night & we woke up to the house being 55°. Roscoe sent out a tech Monday afternoon who determined the problem fairly quickly, but the part was on back order & was going to take 5-7 days. They were diligent about finding the part so we weren’t in a freezing house with a newborn, & were able to find a part & make the repair Thursday afternoon. Our tech Nathan was professional & friendly, & was even looking for space heaters for us in case the part wasn’t found quickly. He was really great, communicated efficiently, & genuinely wanted to help us any way he could, going above & beyond.

Roscoe Brown installed a new Carrier HVAC unit in my home, and had the entire job finished and running in one day! I was replacing an old 23 year old system with their 16 SEER higher efficiency unit.
The service was excellent, fast and the technicians were first class. I liked the fact they are not a super huge corp, but a medium size company that cares about the client, wants to do a good job and keep you/me as a client long range.
I've now called them three times for other projects on insulation, etc, and each call was handled very well.
I can highly recommend this company and will continue to use them in the future. They work out of Murfreesboro, but also have a location in the Nashville area.

Josh G. came out to see what was wrong with our unit. He was in and out very quick and answered all of our questions!

Josh Guthrie / Service Tech. visited my home for a update on my 2 units (Air - Heat) and was very professional in going over the problems that each unit has experienced. My needs are for replacements. Thanks Josh Guthrie and Roscoe Brown for all your help.

Josh has been honest in his assessment of our HVAC problems. Issues were resolved without unnecessary expenses or delay. During a previous visit, he identified an applicable warranty which reduced the repair cost. Today, he was able to quickly identify and solve our unit's problem at an affordable cost.

This company gets 5 star rating, from the initial visit to discuss install of HVAC, through the day of installation, the staff was professional, answered questions, left my property clean by removing all old materials. They arrived earlier than expected and started the job immediately.
I recommend Roscoe Brown for jobs that you expect to be done efficiently, with professional workers
Thank you (Roscoe Brown)
Denise

We have been using Roscoe Brown for nearly 40 years for hvac needs and for plumbing needs since they added that business. They have provided consistently good service, are responsive and trustworthy. Nathan did a great job on tankless water heater maintenance, sink installation and provided input on several other related issues. He is a good representative of the company.

Roscoe Brown is great! The are reliable, customer service is wonderful, and the techs are knowledgeable. Nathan, in particular, was very educational and walked me through everything he was doing. Highly recommend!

This week Roscoe Brown Company installed our 3.5 ton air conditioner. The installers were here from 9:30 until 6:30 working extra hard because the location of the install was a challenge. My husband and I were very pleased to have cool air when they left.
The next day I received a call from Chris Filyaw, the Install Manager, who said that he had come out to check on the work and felt that aesthetically it did not meet Roscoe Brown's standards!
He and his team - Christopher Jeffery, Lead installer, and Cody Woodall, install helper, reworked the final steps to make sure it looked right. We are so impressed with their standards and care. We highly recommend Roscoe Brown Company for any air conditioning work that is needed. Thanks again to all! Loretta and Ed Saff

LOVE this company. I have used them for plumbing issues as well as HVAC. They have come out promptly in the winter when the roads were completely iced over, fixed a thermostat we installed wrong, strapped all the pipes in the attic, yearly HVAC maint, unclogged a drain. They always make great recommendations and helpful tips on keeping everything working properly. Nathan came out today for yearly heating maintenance. Answered all my questions, offered some tips, and was able to add some extra installs same day. I recommend this company to everyone.