Pipe Wrench Plumbing, Heating & Cooling, Inc.

Aaron was awesome! Our kitchen sink backed up into the tub in our basement. He was able to get it cleaned out with the snake, which saved us a lot of money. He was also very professional and pleasant! Super happy customer!!

Wonderful experience with this company from the minute I called to the minute the man came. Corey was so kind, patient, and he explained things well. He was very helpful and very thorough. What stood out most was his kindness and patience. We were indecisive and kinda all over the place with decisions but he was so patient with us. What a wonderful person to have work for your company.

This is our 4rd service by Pipe Wrench. So far, we are very satisfied with the work and service personnel. They explain everything thoroughly. We have requested Colin because we are very comfortable having him in our home. He always explains everything. He treats us as if we are his most important customer of the day.

Unfortunate for me, today is the second time I have needed Pipe Wrench in the past 2 months. Fortunate for me, they are great and work with the client for satisfaction. Today my tech was Brandon Kowatch. He was courteous and professtional and explained everything I needed to know to make a decision. My last visit was to clear the main drain of roots and add clean-outs. Those guys were also great. I would recommend this company.

I've used a lot of plumbers over the years in Knoxville. This is the best company I've had work for us. Highly recommend them for your home or company!

Noah did a thorough job checking our heating unit. He was polite and explained all of the steps and results thoroughly. Highly recommend. Rickey and Jonathan were wonderful and installed our new system. Quick. Efficient. Answered all questions. Excellent work. Left the space clean.

I'd suggest avoiding this company.

A few weeks ago I had a shower valve that cracked, The company charged me 3 times the highest average rate. When they quoted me for my the cost the total came out to $1528. I already thought this was a bit high but didn't have any choice since it was leaking into my walls. The plumbers convinced me that the job itself would be hard to do.

After they charged me, I did research online and then called seven different plumbers to find out how much this would normally cost. The part itself is only $10 minimum to $150 maximum. The average time to replace is 30-45 minutes. The Max I was quoted for the job was $500 and on average it's $210. so at best I payed $1028 for labor.

I only gave this company a 2 star review because at the very least their workers were professional even if they ripped me off. But they won't get my business again.

Christopher Cunningham

Keep me informed throughout the repair job. Starting with testing and determining what needed to be done and gave me a Great cost to do the work. Very professional, friendly and knowledgeable. Gave me a 5yr warrenty, too. All done within a few hours. Thank you !!

I was very impressed with Logan and Isaiah! They were so courteous and respectful! Logan walked me through the entire job BEFORE he started so that I understood everything. I really
appreciated that!
My one complaint ( NOT Logan’s fault! ) was that Logan was given a NEW truck that morning
and he did not have all the tools that he needed. This caused the job to take XTRA long as he waited for others to bring him backup batteries! Was a long day!!!
I do believe that the job was well done and my problems are corrected! I would use this company again! THANK YOU Logan and Isaiah!! And also, office staff, Linsey! This company runs like a well oiled machine! 😊

I had Pipe Wrench Plumbing replace all of my copper water pipes after getting a pin hole leak. The crew that worked on my project was great, professional, polite, knowledge, Collin Franklin, Corey Hall and Isaiah Keegan. They kept me informed every step of the job and took time to talk to me or show me things when I had questions or concerns. At the end of the first day they left us with a working bathroom and kitchen sink. I will use Pipe Wrench Plumbing again. Please take care of this crew.