1st Choice Home Services

Horrible service first I took multiple days off work to get my vents clean to have no one show up. Second I talked to a few people on the phone who were very rude when I was trying to be polite and have the service I paid for done. Finally... Their technician did significant damage to my unit. I tried working with them to get it fixed for the cheapest way possible. I filled out a bbb complaint that closed unresolved. The owner told me they were there to help 24/7 etc. I asked finally that they just refund the money I paid for the service which he said they would.. A month went by and I never heard anything finally said the check was written and that they would send it soon. 4 More months go by and and have not received anything. I have sent at least 50 texts. I have left voicemails. etc. Worst business ethics I have ever seen. It is a total scam.
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I had a great experience with 1st choice home services! I saw an ad that groupon was running, but I have had a bad experience with groupon in the past so I decided to call the company directly instead of purchasing a groupon. When I called and inquired about the air duct and carpet cleaning i was greeted by veery friendly and helpful call reps. They assisted me very well and took the time to explain to me exactly how the process takes place and how long it would take. The day of service the technician was a very nice young man who made sure that not only were the air ducts cleaned but he also showed me the debris that he collected. I was very satisfied so i decided to go ahead and book my carpet cleaning next.

I just had my air conditioning vents cleaned and the guys were very professional and polite. They showed me what they were doing before and after and I am very pleased with the job they have done. I am definitely going to recommend them and use them again in the future for maintenance on my system. Thank you 1st Choice for making this a good experience! And thanks to Mike and Jeffery for the good job that you did.

Purchased their whole home air duct cleaning service. Which was a total SCAM. They sent an out of state, unqualified couple who were not equipped to do any amount of benefit. They used a portable air compressor with a 1/4 inch nozzle to blast air down a 6" air conditioning duct. And justified that it was effective by shoving a shop vacuum hose into the furnace vent. The shop vacuum that they used had no type of dust filtration system attached so anything that it might have collected simply passed through its crude filter and back out into my living space coating my entire home with dust that will inevitably be recaptured by my ventilation system.

Proper ventilation cleaning required specialized brushed, and an industrial vacuum located outside of the home to ensure that anything captured is not reintroduced into the home.

Very unhappy with who they chose to contract with, and would have been better of leaving the system alone.

Horrible experience. I bought a groupon to have this company come clean my house. I was booked 8am-10am, then they day before they called and asked to push it back to 10am-1pm. Being that my husband and I both work, we re-arranged our schedules to accommodate this request. 10am came… 1pm came… no one showed or even called. I called the number listed and they said it would then be 2pm. 2pm came and went… nothing. We called and they said it would now be 3pm. 3pm came and went, so I called again. This time my calls went unanswered. My husband called and they answered his call within two rings. They said it would be closer to 5pm. We rescheduled to the next day. Well….

The next day he was supposed to show up around 9:30am. At 10am we called him and he said it would be closer to 11. Once he arrived, he heavily complainted about his company, he he doesn't make much money from groupons, they are contract labor, etc. He nickel and dimed us on the cleaning square footage and could care less that he no-showed/no-called on friday. We will NEVER use this company again and I strongly suggest using a different company. Not worth the savings, not worth the hassle and disregard for our time.

As you'll see below this review, this company leaves you out to dry and takes your money like a criminal.They'll set up an appointment, but will be a no-show. They don't answer calls, respond to emails, or retain any customer service. Doing business with them is purely a mistake and will only cost you. If you purchased through another merchant, contact them for a refund, and make a claim against this illegitimate, dishonest and swindling company.

No stars, this was a horrible experience! After multiple efforts to get them to just return my phone call, I was delayed and stalled and told they couldn't schedule me. When I finally worked my way up to a manager, he told me I couldn't get scheduled until mid-December, when I started the process in September! I reported them to Amazon, and got my money back. What a rip-off!

Bought voucher for duct cleaning on amazon local. Called to 1st Choice Home Services, as I was instructed by voucher, they told me they will call back to assign appointment. This was 3 weeks ago - no callback.
Tried to call them again - nobody answers.
Total junk - now I have to figure out how to get my money back.

Wish I could give them less than a star. Don't waste your time with tjis company unless you are looking for stained soaking wet carpets. They did not get the stains out, I called the guy (seemed nice at first), they said they would send him back out. we arranged our day and waited for him to no show. Mysteriously, no one answers my phone calls anymore. Place is a scam.

We live in Los Angeles, CA. Bought a voucher for window cleaning from this business on Amazon Local to clean 25 windows for $99. Spoke with Daniel to set up the appointment. When the two men came to do the cleaning we discovered they have a special definition of "window", so our count of the number of windows in our house was half of what they would count. They count each pane as a window, so, for example if you have a window that opens from the top or bottom and covers the other half of the window, it counts as two windows.
We did call Daniel back and had a long discussion with him in which he said they always explain that when you make the appt. We said that didn't happen so he found the recorded call and played it back for us in which he never questioned what kind of windows or explained they we talking window panes, but then in his opinion it was our fault for not asking how they defined a window! Please! Really?

Buyer Beware!