1st Choice Home Services

Never use this company! I wish I had read the reviews before I purchased my Amazon Local voucher for a duct cleaning. I called to set up my appointment, and the woman who answered said she would call back in a few minutes. About 4 hours later I heard from her and we did manage to schedule an appointment for a few weeks later. I was told they would come between 8 am and 1 am and I would receive a call one hour before. They never showed; never called. I called around 2 pm to complain and had to leave a message, which was never returned. I finally got through to someone today (I believe it was the same woman). She was unapologetic and said she had no appointments available and that I should contact Amazon Local for a refund. Fortunately, the folks at Amazon Local were great to work with and processed my refund, but I hope they never work with 1st Choice in the future!

Wish I had read the reviews. Horrible company!!! Bought my Amazon local voucher, for air duct cleaning, in April 2014. Finally reach a person to make an appointment in June, appointment was for Aug. 6th, 2014 (today), between 8:00 - 1:00. I just called the company at noon to verify the appointment and they have no record of my purchase. They did approve me for a refund with Amazon which I find strange since they have no record of my purchase. VERY SHADY COMPANY.

I purchased the Air Duct Cleaning as well as the Carpet Cleaning deal from this company. They came out to clean the ducts on September 10th. The guys were semi professional as far as customer service goes. I have 2 issues with this service: a few things were not returned to the original place (i.e. cord and plug in removed from wall socket but not plugged in when done); they actually missed cleaning 3 ducts/vents and I had to call them to come back after they had packed up and left, which they immediately did apologetically.

Now, the carpet cleaning. I scheduled an appointment for September 14th with the time frame between 8 am and 1 pm. It was 12 pm and we hadn't heard anything from the company. I called them to reschedule because I had to be at work at 130 pm. When I called them, they informed me that the technician became ill and they were about to call me to reschedule, which was ok with me. I rescheduled for today, September 21st with the time frame between 1 pm and 8 pm. I decided to call them after not hearing from them at 3 pm. The young lady informed me that the technician will call 30 mins to an hour prior to coming to our home. It is 753 pm as I am typing this and we haven't heard anything from anyone. I tried calling again but, of course, it was after hours and there was no answer. My wife and I are really frustrated with the service NOT received. This was a Saturday and we declined time with family and friends to sit around and wait on these people to show up. I think it says a lot about the company when they don't have the common courtesy to give us a call to let us know if there was a problem of some sort. I plan to contact living social in hopes of getting a refund. I will never use this company again and I will make sure that all of my friends and family know that purchasing services from this place is not recommended.

If I could give this company zero stars I would. After waiting for months for an appointment for duct cleaning I finally got one which was confirmed the day before. The appointment window was a five hour block, during which I waited diligently for the phone call or arrival of the technician. No one called, no one arrived. When I called the company the next day they insisted that they called my number numerous times with no response. This is a cell number for which it is simple to see who called and when - no call was ever received. The company charges an extra fee to make another appointment and would not refund the price I paid for the services.

I purchased a voucher via Amazon Local for window cleaning services. I called to set up an appt and the first available appt was 2 months out. I booked the appt. and called a week before to confirm. They advised that they have had work crews quit in my area and that they would call me back that day with a new appt. I didn't hear back and proceeded to have the same conversation with six different people six consecutive days with no new appt. I then saw all these horrific reviews and called Amazon Local to obtain a refund and received one immediately. Do not use this company!

DO NOT USE THEM!!!! Check BBB & see why.
Ordered a voucher from AmazomLocal, for air dust cleaning, Called and said that she could not see more than 4 weeks out to schedule appointments...OK then. Called back several times and always got the recording that I could leave a message and someone would return my call, and they never did! So I kept calling back thinking that they are busy with everyone buying these vouchers. Finally got through and made appointment for 3 weeks later between 1 pm and 8 pm. No one ever showed up or called, not even the next day, so I called and got a "oh, sorry about that...when would you like to reschedule?" I could give a crap attitude. Rescheduled for today and the service guy called to tell me that he was going to another persons house that was closer to where he was at the end of his first appointment and would be at my house by 1 pm. The window for my appointment ended at 1 pm. They finally showed up at 2:40 pm!!! Will always check BBB from now on! They have an F rating and a warning with the BBB.

Terrible! DO NOT USE 1st Choice Home Services. I purchased through Amazon Local to have 1st Choice Home Services clean my windows. I had to wait 6 weeks for the first available appointment. When scheduled date arrived no one showed up at scheduled time (10a.m.)
I called 1st Choice several times waited on hold for 5-10 minutes, then was transferred to a voice mail. When I finally spoke to some one I was told that they could not get in touch with cleaning technician and wait for another 2 hours. After 2.5 hours of waiting I called 1st Choice back, only to be told that they could not find me on their schedule and that I should call back later and reschedule....then 1st Choice representative" Ashley" hung up on me. Waste of a day waiting for NOTHING except aggravation

Terrible, terrible experience. I called them to setup an appointment over a month ago. The woman told me she would call me back to set up a good time (why does she have to call me back? Why can't we set up the time right there?). She never called back. I had to call HER back. We finally set up the appointment for this past weekend. I took a day off of work (I only get a few days to leave work per year), they never showed. I called in to ask why, they told me the technician's wife had gone into labor. Ok, that's fair. They rescheduled the appointment to the following sunday. Still no show, no call. I called back, and now no one has answered the phones or returned my calls for 2 days. The company is horrible. I wish I had read the reviews before purchasing my groupon voucher. Don't waste your time or money with them.

Contracted with this company through Amazon Local in June 2014 and they scheduled an air duct cleaning during the last week of July. they were sooooo busy they just could not work me in. I got a call from them just days before the service was due and they had to reschedule......30 days later! Keep in mind that I had to adjust my summer schedule around these people.
Now rescheduled Aug 26th. You guessed it I got an email August 25th from James Jones (the Principal) to call them they needed to reschedule again......about 30 days later. The reason was that their technicians had an unforeseen issue. When I called I spoke with Samantha and it was a family emergency because their father was near death. I told her I could understand and would work with them.
I expressed my exasperations with Samantha with their way of doing business and how I was continually being bumped and could I get something earlier because surely they had more than one technician (yes, they had two and they were brothers so obviously the same father). I was promised September 8th and a call back to confirm. I did not get a call back (surprise surprise) so I called Sept 8th to see when the contractor was coming. There was no record of my 9-8 service schedule. I spoke with Nicky and was promised September 29, 2014 ( I keep noting the year because this could have gone into 2015). I received a voice mail late Friday the 26th to call regarding my service.
I called today 9-29-14 and was passed to a couple of people before I spoke with Ashley. Her answer was there was an emergency with the technicians (they apparently only have two and I really didn't want to know who was dying this week which they could always foresee ) and could not make the appointment. Her solution was to request a refund. I asked her if a reschedule was not available ( just for giggles) and she told me curtly to get a refund.
Folks, save yourself grief and lies and do business elsewhere.

If I could give this company a lower rating I would. How I wish I would have checked out these ratings first. And as I read the five star reviews I truly believe they were written by the company themselves.

I purchased a window washing coupon for this company from Amazon. The earliest appointment I could get was three weeks out. So, my appointment was for Monday, October 6th, 2014.

On Friday, October 3rd, we received a call confirming our appointment and that the technician would be here between 8AM and 9:30AM.

Over the weekend we took down curtains, shades, and moved furniture away from the windows in preparation for the appointment. When no one came by 11AM, I called the company. The phone would ring, someone would answer and immediately say, "Can I put you on hold?" and would do so before I could even answer. I would wait on hold about two minutes then I would hear a dial tone. I did this four times. On the fifth attempt I shouted, "NO" when she started to ask if she could put me on hold. I told her we were waiting for the window washer who was due between 8AM and 9:30AM. She said they would never give someone such a short window of time but that our real time was 8AM to 1PM. The technician would be here by that time.

The technician never showed so I called the company the next day. She apologized and said she could give me another appointment on November 8th. I told her our house was totally torn apart and that time frame was not an option. She then gave me an appointment for Saturday, October 11th.

Today, October 9th, I called the company to confirm our Saturday appointment. I spoke to a man and told him I would like to confirm my appointment for Saturday. He said that wasn't going to happen as the technician was sick with a long term illness. I asked him just when we they going to let me know or was this just going to be another no show?

He told me they were in the process of calling people to cancel appointments. Sure. Uh-huh. Did he think I was really going to believe that?

I told the man to watch for the review I was going to write. As I wrote the review it was deleted over and over while I was typing.

So, think hard before dealing with this company. I wouldn't even consider it.