Reviews (78)
Prompt, courteous, and reasonable prices.
I have a a/c system installed on my attic, I should have done this review 1 1/2 year ago but I waited the system leaking air on the attic , i can cus moldy damage with the heat, I call then back and a guy came in a gave me a tape. So I can do it myself 😦 after I pay 16,000. a a/c system them have to call back 2 weeks later cus a/c don’t stop ruining well when the thermostat was installed was the hole in the back for the wires and all the hot air from the attic was coming in making the thermostat to fell hot all the time, not cleaning out after the work, I have to do it 17 holes on the drywall for the vents Avery one was drywall dust on the floors, not professional and today for the tuneup the Unit outside was burn with a torch and just throw water on it , the unit is only 1 1/2 old is not that dirty, but you can still see the was not clean up properly, how are you not use this company again I prefer to pay double for the good job and get it done right the first time.
We’ve had this indescribable TERRIBLE smell from our heat since 2021. I’ve had another heat repair company over 4 (!) times since then, and it ended with “we’re not sure, sorry” and a $100 inspection fee, with no advice on what to do next. I was connected with the good guys and they came over, tried a ton to find the issue. They didn’t charge me for coming out, only cost to replace some filters. Had another guy over, he walked the outside of the house and found the smell! He never gave up, never told me I don’t know what to tell you. I 1000% recommend these guys. Everyone was amazing, and now my heat is smell free!!
I’m always pleased with their service and maintenance. They are always willing to answer any questions I have. Supportive, dependable, knowledgeable.
I love this local business! We have them do furnace maintenance every year. They get someone here as soon as possible and they are always on time (sometimes early -with a phone call). The techs are always nice and professional and do quality work. The office staff is wonderful as well!
Call The Good Guys for all your HVAC needs. We had a problem with our boiler and they were at our house within 2 hours of calling the office. Everyone from the office to the tech was the most friendly people I’ve dealt with in a while. In this age friendly service is hard to find and goes a long way. Their techs are very knowledgeable and got everything working and explained what was wrong and what they did to fix it.
We have used Good Guys for several years. Always on time, polite, and friendly. Provides great service/maintenance checks on our furnace. Always is upfront with any issues and discusses options. HIghly recommend using Good Guys for your heating needs.
The service tech, Nuegi,was prompt, explained everything and put up with our barking dog!! The Good Guys have been our Heating and Cooling guys for quite a few years...very dependable!
Technician was on time, professional, and did a great job. Would recommend to anyone.
We have relied on Christensen Wisnet for all our furnace and A/C needs since 2002. In our former & current home they have installed two new furnaces & two A/C's. We have Eric do our annual check up, but would trust any of their employees. Receive a 10 year warranty on our furnaces if we get them inspected annually. At our former home the Motherboard went out a while into having our furnace and they promptly replaced our furnace with a new one. Integrity at its finest. Thanks for always doing a great job & making us aware of everything
We have used The Good Guys for years. We have purchased both our furnace and AC from them. They have serviced both throughout the years. It is easy to schedule appts. They call prior to their arrival and are always on time or early. We had some issues with our furnace this winter (purchased from them years ago) and they went above and beyond to figure out the issue and stand behind their product and warranty. It is a pleasure to do business with such a professional and friendly company!
Andy Christensen and the crew run an awesome business.
Like many others, we've been affected by this extremely hot summer and our A/C wasn't giving us its all. I requested a service appointment through The Good Guy's website and within 3 hours, they had responded to my inquiry and were on their way to our house to check on the issue. Shortly after arriving, the technician diagnosed the issue and repaired the unit. The service was really above and beyond. I did not expect them to respond same-day, but they not only got back to me, but came AND fixed the issue within hours of my initial email. On top of that, the service was reasonably priced. Absolutely 10/10 - would recommend to anyone.
We are very happy with our new furnace and AC system. The Good Guys worked with our scheduling needs, which was greatly appreciated. Our new system runs quiet and is east to use
The staff and service staff are exceptional! They came and made some minor adjustments to my central air and it was working within minutes! No upsell, completely honest.
James was an excellent technician. He called in advance, arrived when he stated he would and was professional and friendly. Performed a furnace tune up and explained to me how often to change the filter and things to listen and watch for to keep our furnace in top shape.
Had my furnace stop working yesterday. I like trying to solve problems on my own, so I spent a few hours digging around. Came to the conclusion that likely I needed and Ignitor. Found out that no where around me had any for sale, and shipping it'd be 2-3 days minimum to get one shipped. Messaged CW Good Guys late at night expecting an email or text in the morning. I asked about the possibility of just buying an Ignitor if they had any in stock, fully expecting to just have them say "Hey, we need to come out and do a Service Call". To my surprise within a few minutes I got a response from Dan. He said they could check to see if they had one in stock, and they'd be happy to just sell me the part. He went further to help me diagnose things to make sure that I was only replacing something that needed to be replaced. Gave me a few options of things to check. Went and check in with another guy, Jeff, and confirmed via picture that my Ignitor was definitely bad. They didn't have the part in stock, but were able to get one delivered to their shop within a couple hours. All while the weather was doing Winter in Wisconsin things. (Sleet, Hail, Bad Road) Can't recommend these guys enough. They went out of their way to save me a service call, at the expense of their bottom line.
I found them very helpful and knowledgeable.
Scheduled a long over due furnace tune up. James was awesome. He explained what could be an issue in the future and the cost but didn't feel it was something that needed to be done in the immediate future. I so very much appreciated his honesty..
Had an absolutely amazing experience today with this company. Had an emergency with my furnace (it’s the weekend!) and Evan was so quick to come over and get everything fixed up. I was expecting to have to wait awhile, so I was pleasantly surprised! He was so kind, helpful, polite, and sweet. They went above and beyond to help me out. It is a wonderful business and I am happy to tell friends and family to use them for heating/cooling needs. Thanks, Good Guys!