Reviews (100)
We always have a great experience. Our furnace and air conditioner are older, but they work with us.
Great, great company! They are by far the best A/C company you should use! Very respectful, reliable and don’t charge you an arm and leg for their services! Employees are an outstanding group of people!
Mike came after hours and replaced our furnace motor. He was great!
Our early experience wasn't so good, but we subscribe to their service plan which includes a pretty thorough annual inspection and service. This year (2023) our Serviceman, Ken Sullivan, reset the bar for quality service. He was very knowledgeable about our system, took his time to be sure everything was running at optimum efficiency, suggested and installed a couple of options to enhance our air quality, and adjusted our settings to make maximum use of them. He is definitely the best! Thanks Ken.
The tech Christopher Baker took the time to diagnose a complex issue . Thank you for going the extra mile so I can rest comfortably this summer.
Professional, prompt, and courteous service. Highly recommend this company for you heating and cooling services.
We just had a new heat pump and heater and electrical panel installed. We are very pleased with the service and work performed by the Miller’s Heating & Air crew. Brian Trenda, the salesman, was professional and knowledgeable. The electrician was very knowledgeable. He was excellent. The heat pump and heater installers, Chris Rusu and Ricky were excellent.
Did an amazing job, while crew here and all were professional and very polite. Will highly recommend.
Aldo was professional and corrected our issue. It was a time consuming repair and I was impressed her took time to advise his next appointment he would be delayed.
Installed updated home HVAC system, excellent sales and installation crew. Project was delivered very timely and crews were professional craftsman, courteous, and performed “white glove” clean up.
The work was done in my neighbor's home, I was her contact person, but was present at the job site. The install team was exceptional, especially at retrofitting a nearly forty year old system. They were friendly, informative, and efficient. They left everything neat and tidy. What a great team. Thank you so much for a great job and a cool home.
Very professional and did what he could to resolve the issue. I was told the boss would call me or leave text.
We had them install our system 3 years ago and they still treat us well, they came out and serviced our system where upon they found leak where they then scheduled to come out a fix the issue. We appreciate their work.
Every single Technician is Very Profesional and knowledgeable! Their fees are way reasonable than other companies! I definitely recommend MILLER’s services! 5 stars! :)
Miller’s installed a new heat pump and thermostat at my house last summer replacing a ~15 year old system. Everything started fine, until I discovered they scratched my car all the way through the primer after insisting it didn’t need to be moved. They DID offer to pay to have it repaired IF I provided multiple quotes to do so. Then, come January we discovered our thermostat had been programmed incorrectly causing our heating bill - from a brand new, energy efficient heat pump - to TRIPLE. Fortunately, I noticed the energy usage before racking up several months worth of those bills. They came back out and reprogrammed it after I insisted there was a problem and it wasn’t just “seasonal change”. I’m glad so many people have had wonderful experiences, it just wasn’t ours.
I hired Miller's Heating and Air to replace my ancient natural gas furnace with an electric heat pump, and it was an excellent experience. Brian R did a wonderful job explaining what the project would look like, presented me with a couple of options, and kept me updated on the availability of the unit i selected until install day. Install day was a blitz of install and electrical work, and the heat pump was up and running at the end of it. In full disclosure, i had a quote from another contractor for quite a bit less (albeit with a different heat pump model, possibly lower quality than the Mitsubishi I ended up going with), but ultimately went with Miller's because of how thoroughly the project was explained and details provided. Note: We're a COVID-conscious household and staff happily wore the K/N95 masks I provided for working inside the home, which was a *huge* relief and much appreciated.
Disclaimer: My four-star is not a comment on the team, but on the management that didn't support the field team by getting them additional help when circumstances changed. Support your workers properly! Chad and his young apprentice did a truly fantastic job under some deeply rough circumstances. What originally showed up as a crew of four shrunk to a crew of two a few hours in, as one had to leave due to a prior injury. Not sure what happened to the other one. That'd normally make me a little skeptical, but Chad and his apprentice worked over 11 hours straight to get my full HVAC system replaced in a single day. They arrived a little after 8AM, and left at 7:30pm, exhausted but having done amazing work. Throughout the quote process, James was really good about explaining things and working with me to understand what I was purchasing, and I ended up with a very satisfactory conclusion to the deeply unwelcome problem of needing to replace the whole HVAC right at the beginning of summer. Great job onsite team, but to restate: management should support their crews better when field issues happen. Have some slack in the schedule so that others can help out, rather than asking the crew to violate regulations by overworking.
Our Service Tech, Ken Sullivan, was very professional and helpful! Extremely knowledgeable and explains what is to be done, what will be done, and any future things that might need to be done. Very professional!! Will be requesting him on our future services! Thank you so much! We've been with Miller Heating and Air since 2006. They always do a reliable and professional job! Really thankful for their expertise! Highly recommended them!!
Chris was very professional and knowledgeable. He did annual maintenance on our home system.
Professional, quick, clean, and courteous team and job! They came referred ro me by someone else. Installed a new ductless 2 zone Mitsubishi. Install was well done and it works great. Cool more than my Daikin. Not the least expensive but so glad we spent a little extra for this clean install. Well done Josiah, Chris, and team. -Chris