Reviews (6)
Very unprofessional while driving on the road. If his crude manners on the road match his work ethic I would never use or recommend his service.
The owner Josh is extremely rude. Customer service doesn't seem to exist here. I wouldn't have them serve me a burger at McDonald's let alone work on my very expensive HVAC.
Called for an annual inspection. Was told it would be $35.00. The man spent about 15 minutes talking and looking at the unit with a flashlight. Said everything was good a gave me a bill for $95.00. I ask why such a big difference in price. He told me that was the standard cost for a service. I told him I didn't ask for a service. He said that's what his boss said to charge and gave me the bill. What a rip off.
There the Best Heating and AIR company in SW Washington and Oregon
Best HVAC company in the Pacific NW! Josh was very professional and knowledgeable and great pricing. We built a new home and they installed our system. We have never had any issues with our system or the service. We highly recommend Custom Heating & Cooling!
Ordered a heat pump and waited 3 weeks for it. Called back to check on progress and I was told it wasn't ordered because I didn't accept a quote they had given me on a different job. Poor business practice, especially for a small town. Another company in town was happy to replace my heat pump quickly and without question.