Reviews (100)
The problem: system runs and pushes air but house is getting warmer. Airhandler located in crawl space. Around noon for past 2 days system keeps calling for cool but house temp rises to 84 and then at 8pm house starts to cool down. Symptoms also included cold crawl space. (Possible ductwork that might be open) Zoning board clicking sometime (about every 10 seconds) On second day of issue scheduled for diagnostic tech to find issue and here's what happened Received text from company saying tech was on there way. Recieved text from tech saying he was 20-30 min out. Tech didn't show for till 1.5 hours from when tech sent text. When he arrived on site was distracted by calls from office about other diagnosis issues. System was running and so tech could see issue and he took pressure readings. Went to air handler and found frozen lines. I pointed out how cold the crawl space was and that it was colder then the house. As we head back to the heat exchanger he stated I needed about 1 pound of refrigerant and showed me his initial readings. Turn system on after de-iced and found all refrigerant level normal and I didn't need refrigerant. I pointed out the zoning board clicking. Tech stated he couldn't diagnosis zoning board. Thinks could be bad motor but told me to monitor. Unit ran for 4 hours after tech left with fan continously blowing out of all vents in house and the temp in house didn't drop. Following day the system iced up again. If you pay this company to Diagnose an issue know they will not test zoning boards signals, possible stuck dampers, or fan motors. They will only give you a pressure reading and guess at possible things it could be without testing those devices. Google can list possible issues. And all the listed possiblities causing an ice over state next to them to call an expert to get the correct diagnosis. Which apparently isn't this company. Talk to the manager of the company and he backed his tech saying he's one of his best
I felt John was honest with his assessment of our home electrical and explained our current needs clearly. He spray extra time making sure we understood what was needed. Great service!
Kellam Mechanical and Shawn were the absolute best. Shawn came out on the Fourth of July due to an emergency situation at our home. We have an infant and the home and could not afford the AC being shut off. He was able to figure the problem, get the needed part, and of the unit running smoothly within 24 hours. Highly recommend Kelam for those needing HVAC service.
I recently had Kellam come out to my parent's house to fix an AC issue. Sadly because their elderly several companies had ripped them off and performed really bad service. Morgan came over to diagnose the issue right away and gave us a fair and honest assessment of the issue. He was the best, incredibly kind, very thorough, and super knowledgeable. Highly recommend Kellam and definitely as for Morgan.
Richard Barnes was absolutely brilliant! He was honest, extremely knowledgeable, through, and downright a great person.
Our AC went out and we needed someone to check it out. They sent Jeff to diagnose it. He was thorough and thinks it's the compressor and fan that's busted but he said he'll send another tech for a second opinion because he didn't want us charged for a wrong diagnosis. Gerald came the next day and he was able to get the fan to work but compressor still busted. Our current unit has had several repairs for the same problem in the last few years, we opted to just install a new one. Gerald was excellent in explaining to us what the problem was in a way that we can understand. Other companies wouldn't have done a second opinion (for free)!
Ben was top notch, answered all my questions and concerns, was professial and a credit to Kellum Mechanical. He was in and out in just under an hour, fixed what we needed and didn't try to add on anything or "find problems". Thank you so much
Wade was excellent and took his time ensuring the job was completed correctly.
Shout out to Richard Barnes for excellent follow-up maintenance check-up. Always professional and courteous, Eilene Roth. 6/27/23.
Kellan Mechanical Is amazing they are quick to respond especially if it's a semi emergency and you need service today or as soon as possible. Technician Wade Smith is very knowledgeable with Generac generators and he always leave us feeling. that the job was done right the 1st time.
The replacement of my HVAC system was completed on time and went without a hitch. The new system includes a water heater. All piping and wiring are in straight lines and properly secured. There was nothing I had to clean up after. Since I am a retired investigators for failed mechanical systems I very much appreciate the clean job that Chris and his team have delivered. Thank you.
Jacob was very thorough, professional and explained any issues and offered tips on proper care. Excellent job!
John Holdcroft was very thorough and friendly. I’ll definitely be using Kellam Mechanical for my future electrical, ac, and plumbing needs. The call center was very professional and thorough also. Thank you.
Highly recommend this company. They were able to come out same day on short notice when our A/C went out. Shawn was fantastic. He was personable and friendly. He fixed our issue, explained everything as he went, and showed us pictures of any issues. Some of the best customer service I’ve had.
Jamie Swanson went above and beyond when servicing our system. He took the time to take videos and photos while explaining each maintenance task to us as he completed them. We were given future advice to help our system throughout the season as well. I would absolutely have him come back in the future.
Richard was excellent! He was very professional, explained everything that was going, and he spoke to everyone in the house.
In my first experience hiring Kellam, I had a great experience. John and Kyle were on time and quickly were able to inspect my electrical panel found a code violation that had been overlooked for many years and give me a handful of options on correcting this issue before selling my home. The Kellam team that came to my home were awesome and I would recommend them to anyone. Thank you John and Kyle.
Jackson was prompt and helpful. He went about his business and completed my quarterly maintenance. He advised me of a couple minor issues and offered an affordable solution. Thank you.
Gerald was extremely informative and very knowledgeable. He not only performed the necessary maintenance but took extra time to explain everything thoroughly. Gerald was very helpful and professional.
Gerald was awesome! Couldn’t be happier with the service I received. I’ve used some of the other HVAC companies around and Kellam Mechanical is just better than the rest. Gerald was on time, incredibly knowledgeable, and very personable. I haven’t received this level of customer service in a while. So happy I called them. Definitely recommend them to anybody looking to have their HVAC system serviced.