Reviews (37)
Very professional and knowledgeable company. Mr. Gildersleeve took the time to explain the geothermal product and installation process in great detail and patiently answered all my questions. The installation team was efficient and kept me informed throughout the week. I was very pleased with the results and highly recommend this company.
Updated 4/6/23: 2 stars to 4 stars 😃 Just called to schedule spring maintenance and they scheduled also for fall. I renewed maintenance contract and paid at last service, and had to call to schedule spring maintenance—and discovered I was able to schedule for the fall as well! At least now I can get on their books for the prepaid services and reserve a spot! Technicians and expertise top-notch. However, be forewarned, if you pay for a year maintenance plan, Guildersleeve will not actually plan to do any maintenance. You will not be given any priority in booking and they will not make any allowances in their scheduling in anticipation for honoring the prepaid service. Guildersleeve will never contact you to schedule your prepaid maintenance. Customer must call. No call, no service. And unfortunately you, not being the professional and not being privy to the inner workings of the company and its scheduling demands, you must start calling months in advance… one or two or…? Regardless of how long the wait might be to get your prepaid maintenance, you will be held financially responsible for any system failures that result in the meantime, even if it’s due to untimely maintenance that you may have done your best to avoid. We used to get calls to schedule but they stopped without my knowing, and now it’s two months later than when my normal fall service should have been… and now I must wait another month for service. By then, we’ll be closer to spring than fall. I was reassured that the three month delay is inconsequential. However, last spring, I was told the same when I expressed the same concern over having to schedule maintenance two months out. My system did fail, and it was because it wasn’t maintained in a timely manner. I had to pay for the “emergency repair” (system flushing) and the tech would/could not do the complete service at the same time. Regular (overdue) maintenance had to be handled and charged as a separate visit. If money is collected in ad
Had an Amazing Experience. Chris and Dustin you guys Rock!!! Very professional and very knowledgeable.
Jake and Davin did an great job drilling the six holes in my yard for the Geothermal units. Despite the 100 degree weather and rain storms, they worked through it to make sure everything stayed on schedule. Micah, Shawn, and Zach did an outstanding job putting in two Geothermal units for my home. Additionally, they noticed that my 27 year old duct work had numerous holes from mice chewing through it. Had they not noticed that, the new system would not be efficient and I would have had moisture problems in my crawlspace. I cannot explain how grateful I am and how impressed I am with their outstanding customer service, attention to detail and their exceptional work ethic. I would recommend them to anyone who is considering putting in Geothermal units. THIS COMPANY IS FIRST RATE!!
We needed a well pump technician to diagnose a leaky pump problem and was told over the phone the diagnostic fee was $169. Technician showed up on the same day of call and trouble shooted the leaky well pump in the garage. After about an hour of trouble shooting, technician told us pump needed to be replaced, and the total fee was $169 + $150 labor = $319. The fee was more than what was agreed on the phone and we were not told ahead of time. Gildersleeve technician just charged what ever he wanted without notifying customer and company is dishonest. I do not recommend Gildersleeve to anyone who needs a pump repaired.
Jake the owner came to my home over a year ago to give me estimate for a We’ll on my 3 year old home in Chesapeake. Very nice HOWEVER I’m still waiting for my quote Crazy! Not good business - definitely do not want this company putting my Well in
Exceptional service! We bought a home with a geothermal system about 6 months ago and on the hottest day so far this year (a Sunday), our AC stopped working. We called Gildersleeve and within an hour, Dustin showed up and saved the day. He explained our system to us and walked us through everything he was doing to troubleshoot the issue. Fixed our AC in just a few hours and left us with more knowledge about our system and how to properly maintain it. Dustin was very kind, super knowledgeable, and our own ‘superhero’ according to my 4 year old. Highly recommend Gildersleeve!
We've been a client for many years. Always happy with their service and speed to get to us. Chris is usually our technician and he's great. They all are solid though. Highly recommend.
I called Gildersleeve after hours when I had no running water due to the fact our power went out. I was assured I would be taken care of immediately the next morning and they reached out first thing to take care of me. This isn't the first time Gildersleeve & his crew have taken care of me immediately as they said they would. I have used Gildersleeve a bare minimum of 10 years possibly more, needing different issues/projects attended to. I have always been provided excellent service along with a very reasonable price. I highly recommend this company.
They owe a former employee and refuse to pay them
Our well pump needed repair quickly. I called a couple of other companies, but they either don't answer the phone or call back. I called Gildersleeve and Emily very professionally set me up with a visit from Mr. Gildersleeve next day. I have dealt with dozens of contractors in the region for many years and have to say that Gildersleeve is among the best. Strongly recommended!
The homepage hero image clearly says "Delivering Amazing Geothermal,HVAC, Well, Pump, & Water Services For Your Home!" which is followed by a Huge orange button that says "Get a Free Estimate". Further down the homepage page, above the water quality section, there is another reference of "Contact Us Today For Free Quote". I called and asked for an estimate to replace my well pump. Their response, I have to charge you a $139.00 service fee. My response, check your homepage, it says Free Estimate. Their response, $139.00 service fee. My response, I wouldn't have wasted my time or your time if the homepage was not misleading. Summary, no transparency on what "free estimate" applies to.
Very professional installation of two ClimateMaster geothermal units as scheduled replacement of 18 year old Florida Heat Pump units. Good pricing and good service.
GIldersleeve replaced my old second story HVAC system with an efficient Bosch heat pump system. The price was competitive - but the quality was superb. We are extremely satisfied with the new system, and particularly the installation team - led by Micah, Shawn and Zach - they were very professional, clean and thorough with every aspect of the job. They provided two temporary window air conditioners for the three day job. Every step of removal and installing new was explained and done with the highest level of quality.
This company was my hero today! I woke up to no water and called Gildersleeve. Within 10 minutes, we had an appointment for today! As it turns out, my well pump broke and Stephen, the gentleman that came out, was able to install a brand new pump! We have water again. A very professional company with very professional employees. A+++++ rating.
We have a Geothermal dual unit, which was having issues with water flow. Mr. Gildersleeve came out with another tech and cleared the line, fixed a collapsed pipe, water vacced, and labeled our unit which had no labels. They went above and beyond for us and were fairly price. They are awesome! Also, a big thank you to Emily! We were struggling to find anyone to help but she assured us Mr. Gildersleeve would have a look and get us back in working order! Thank you! We WILL be repeat customers!
Best in the bizz
I have used Gildersleeve for over 15 years and with 2 different homes (formerly with geothermal heat pump and now with Bosch inverter systems on my new home). I have always found Gildersleeve easy to work with. The owner personally comes out to spec any big replacement projects, and Chris is really one of the best techs around. I always use their Annual maintenance program (I think they call it an ESA) and truly feel this is one of the better proactive services one should pay for. Having worked with Chris many years, not only do I know he fix "anything" , I also feel safe with him working in my home even when I am not there. I am now a big fan of the Bosch air-to-air system after 2 years and 2 units. I plan on converting a third old unit soon. Gildersleeve has my full endorsement.
Great service, Mr. Gildersleeve makes service calls, and he and his team have intimate knowledge of their customers. Highly recommend their team.
We have a two-zone HVAC system and the lower furnace failed. I chose Gildersleeve Geothermal to do the replacement as the owner gave me more confidence than the other bidders. Because of the original construction of our house, the new system had to be custom built and he warned me it would take three or four weeks. Right on schedule the new system arrived. Gildersleeve's installers worked all day for four consecutive days to install the new system. The new system works perfectly and, not only is the product great, but having the additional 3-4 guys in the house all week was a pleasure. They were very pleasant and my wife and I felt really comfortable with their work ethic and habits. In addition, as the lower part of our house was cold for almost a month, Gildersleeve's loaned us three electric heaters at no charge. I highly recommend this company.