Reviews (100)
They crushed it this morning getting AC back in my house. Ask for Alex. Dude is chill, extremely knowledgeable, and does a great job explaining the complexity of how your system works.
We have loved the responsiveness and professionalism of advanced heating and air. We have a newborn and our AC quit working, and they were out to our house within two hours. Fixed within an hour. Very kind, nice, explained exactly what was wrong. Awesome staff and company
Service technician was thorough, I really appreciate how he investigated the problem. Scheduling staff was pleasant.
They are always there, and respond quickly to issues. We have used them for over 12 years!
Incredibly helpful and knowledgeable staff. They always take the extra time to explane the problem and best way to fix. Definitely my preferred HVAC company.
Alex was great. A simple fix but he explained how and why. He made sure questions were answered and he was friendly.
Derek detailed all maintenance performed in an email and professionally answered all my questions.
The technician was professional, explained the problem, and identified the required repairs.
Advantage Heating & Cooling have provided excellent service. Everyone from the office staff to the techs in the field are committed to serving you as a customer. I've been a customer for 9 years and have never been disappointed and either will you if you use them.
Great service from the moment I contacted them to set up a service call. Alex, the HVAC technician was very professional, polite and informative. Alex took his time explaining what was needed to repair our system instead of just checking boxes and rushing to the next job. As a customer, I do like to know my options if any. Alex, took his time going over those options with me. I chose Advantage Heating and Cooling to complete the repairs needed because of the customer care they provided with every step of the process.
Last summer, the capacitor went out on my down stairs unit, and I didn’t really know any good AC companies in our area. However, Advantage was recommended to me by a good friend so I decided to tried this company out for this one time service to fix my capacitor. A technician by the name of Alex came out to fix the problem, and boy did we hit the jackpot with him. His knowledge is remarkable and he is truly a professional! He gave us a very detailed overview of what he was going to do and once he was done, he again gave us a detailed run down of the maintenance he preformed. Fast forward a few months, we decided to sign up for their annual maintenance program. Today we had them come out to do routine maintenance/cleaning of our heating system and guess who showed up! Alex! I’m telling you, this guy is the G.O.A.T.! He again got here and explained in detail what he would be doing. Throughout his visit, he continued to ask if we had questions or concerns, and he also gave us a number of pointers on best practices to efficiently heat/cool our home. I had my reservation about AC companies because I’ve heard horror stories about other companies who come out and try to rip consumers off by selling you services and things you really don’t need; however, this was not the case. I’m not the one to normally write reviews, but I had to give a shoutout to Advantage Heating and Cooling! This is the company you need to call for all your HVAC needs, HANDS DOWN!! When you do call them, ask them to send you Alex! He is the man! I’m sure all of their Technicians are awesome, but I will be requesting Alex moving forward. Thank you Advantage Heating and Cooling! Oh, I forgot to mention, the lady who works the front desk (can’t remember her name) is awesome and very helpful as well!
Alex arrived when expected and got right to work. I just wanted the piece of mind that my system was working efficiently. Alex explained and showed me what he was checking and what levels he was checking. Alex was professional and and patient as I asked questions. He made suggestions for things to keep in mind for future servicing. I was extremely impressed and satisfied with the service I received from Alex and Advantage Heating & Cooling. Strongly recommend!
The service technician, Alex, was very professional and knowledgeable and completed the work in a timely manner!!
So, just before the polar vortex decided to hit, our heat stopped working, on a Fri night no less. We had to have someone come out over the weekend as we were going out of town on Mon to celebrate Christmas with family; so we settled for another company who will remain nameless. That company left our attic with hvac wires hanging everywhere and a seriously ridiculous quote of $1500 to fix it. So after the holidays were over, we called Advantage, asked for a tech who had serious experience to come out and look thru the jacked up mess left by the other guys and see what it would take to fix our system. Their tech, Mike, came out that very day, spent about 45 mins looking over our unit and gave us a quote to replace a part, which was still under warranty, and it was less than 1/4 of the quote from the other guys. As soon as the part came in, Mike came back out, got our heat up and running, and for the price quoted. He was thorough and professional, and even took time to explain what he had done, answered several of my silly questions, and advised on how to make the best use of the system. We won't call anyone but Advantage H&C again, no matter what! Thanks again Mike, we really appreciate you!
Tech was on time, very friendly and professional. Found the problem in no time, explained it to me. When he had completed the repair he checked the rest of the system and again explained what he had done. Outstanding customer service. He was amazing. Represented the company extremely well….
Advantage has been a helpful & reliable HVAC provider for us for years. Technicians do a nice job & take time to answer our questions. On today's maintenance check, Derrick climbed a ladder to readjust our dampers -- an extra effort that made a difference to us.
Recently moved to a new home and Derrick came out to help us with air flow imbalance. He did a great job and our home is much more comfortable in these cold temps! We are very happy with their availability and service!
The young man (tech) who did my maintenance today was very through explained everything he did . I was well pleased with his work. Irene Moore 2204 First Landing Lane Va Bch Va
Amy was super responsive and did exactly what she said. She followed up because there was a cancellation, allowing us to be seen the same day-all after a terrible 5-day ordeal with another company. She was professional and the repair technician was actually able to arrive earlier than scheduled for both the diagnosis (the same day we called) and for the repair (first thing the very next morning). He dand his team were professional, efficient, quiet and knowledgeable. We are so grateful to now be at 74 degrees instead of 93 degrees.
The company installed AC unit in August 2021 and I called for service due to my house getting very warm at a certain time everyday. The technician showed up and after some time said to me that they didn’t know about the other filter located in the converted bedroom. So I will have to pay thousands of dollars to correct the issue. How do you give an estimate without checking the whole house and system?