Reviews (100)
Meg and Aaron were very knowledgeable, professional and caring to our situation and spoke to my 93 year old mother saying we will get this fixed ASAP. As a bad storm approaches they did not rush. 5STARS
Aaron came out to fix our AC unit when it was extremely hot outside. He was earlier than expected which was amazing! And he found the exact problem and had our unit up and running so quickly! I could not be more grateful! I appreciate the kindness he showed us!
Contacted office to report drain backup in kitchen and laundry tub. Office staff was most helpful and attentive to my problem Keon was great. Knowledgeable and skilled. Diagnosed our problem quickly. Cleaned out the pipes Drains working perfectly. Very pleased with services received today
A/C froze up and quit a month ago. Replaced compressor for $3900. 2 weeks later it froze up again. Called but had to wait 2 days for it to thaw. They added Freon. Saturday it died again. Not frozen but pops breakers. Called and was told manager would contact me. No call back. Monday morning (after 2, 90 deg days) I called and manager said I was on the list but "We don't give times of arrival". Wrong answer. FIRED.
Ronda was great helping me make my appointment easy. She has very positive energy. And sounds like she really enjoys helping people have the best experience when dealing with your company
My AC stopped working and then I called A1 the next day. They had a technician come out the day after and he gave us a few options plus a military discount. He was very confident and efficient. He came out the following day and replace my whole AC stop system within five hours. I definitely would recommend Jake Blackburn to anyone with any AC issues. I definitely will use this company in the future if I have to again.
Rhonda assisted me with setting up AC Maintanance and Hot Water Heater Flush. She was very professional, courteous, & respectful.
I was very pleased with A-1 American, they fit me in very quickly.. John was efficient, friendly and very helpful. He explained everything he was doing and gave me some tips to help out in the future. Thank you for the great service!! 😊
Jake Blackburn came in and installed our brand new a.c. unit . His expertise is phenomenal, he new exactly what the problem was right away. He does great work I would definitely recommend him. And he was professional and explained to me every step of the way . With a fast return time . Thumbs up!!
A-1 AMERICAN IS A SCAM! My AC was having problems and my regular company couldn't make it for 5 days so I had A-1 come. The serviceman can in a white truck, unmarked, no ID, nothing indicating where he was from. Then after a couple minutes he told me I had a low voltage failure and it would cost $575.00 I was shocked and sick to my stomach. I had to borrow money to pay this. Only to have it fail 2 days later. He came back a second time, and FLIPPED the breaker. He took off the cover to the high voltage breaker and left it off after he left. The next day the thing failed again. I called Michael & Sons who originally installed it came and evaluated it, only to find that my filter was really dirty. $575 for 10 mins of work that didn't even fix anything. I know I was ripped off, taken advantage of and I will NEVER ever use them again and do everything I can to share this horrible scam.
I had Jake Blackburn as my service technician for my HVAC repair. He was very nice and let me know what diagnostic he was going to do and pricing up front. He didn't mind me watching (not being creepy, I just like to know what is going on for future reference) and explained to me what all he was doing. He ended up replacing the motherboard which had some obviously bad components. Luckily he had a new one in his truck. He even secured the thermostat wires better so that they don't get damaged from me doing yard work. I called A1 about the problem and was told that they would try to get someone out that day if not then the following day. An hour later Jake called me and said he was on his way and 30 minutes later he was at my house. Overall, I am extremely satisfied with his work today and will recommend him and A1.
I highly recommend Ray! He genuinely cares about what he is doing and tackles the issue quickly and diligently. It is very nice to have someone you know who is reliable and knows just about everything! We are very appreciative of this company and Ray’s help. The GCB
I just wanted to leave a quick note and say how awesome Ray was. I needed some maintenance done on a natural gas hot water boiler and to my surprise Ray showed up within two hours of me making the phone call. He quickly diagnose the issue, ran to get the part, and had it installed perfectly and under two hours. I certainly was not expecting that level of service and I will definitely use A-1 as my go forward. Everyone was incredibly easy to work with. Thank you Ray, and you too Rhonda for getting it set up so quickly.
Want to give a huge shout out to Desiree who scheduled my appointment and the two service guys Aaron and James. WOW, they could not have been more helpful. Late afternoon call, because I could hear water running under my house. They didn't bat an eye. Jumped right in, went to work and in less than an hour had it fixed. Super nice, polite. I am thrilled to find a plumbing company that really lives up to their ads. Thank you so much A 1 American. You really came through.
Our family hired A1 American to install a new HVAC unit 2 years ago and since then they've come out for routine maintenance and a couple times for repair calls. I would recommend this company to friends and family. Most recently, Jake Blackburn came out on a weekend to make repairs. He did a great job! I know how busy they are, especially during these cold winter days. Jake is clearly a veteran technician who takes pride in his work. Thank you for your help.
very good and knowledgeable Tech. Got the job done in less than two hours installing a two-ton goodman package unit. Technician name is Jake B
HVAC stopped working over the weekend. Jake was over within an hour and gave a full professional evaluation and came back the next day on Sunday to fix it. Best service I’ve had. Would definitely go with Jake/A1 for future services.
The service was EXCELLENT and the staff was very professional! It was a joy speaking with Desiree. She was pleasant, professional and helpful! I had an issue with Choice Home Warranty and she was a huge help! She went above and beyond what I expected! She's truly an asset to A1-American!
They came 3 times within 2 weeks and repaired the HVAC. The 4th time we got a new unit. They reduced the cost of the unit by the costs of repairs. The technician was professional, friendly and timely. He even called the day after to check on the system and our satisfaction.
Totally satisfied with the entire experience. Jake, the technician was very friendly, extremely knowledgeable and expertly affected the repair in a timely manner. I'll definitely be using A-1 again anytime the services they provide are required.