Reviews (100)
Zach was just great. He was professional and quick.
Responded quickly to an issue with our HVAC condensate line. Not only was he on time, but the company sent update messages in advance of the appointment time. Didn't try to upsell us which is a rarity.
Dannon did a great job serving our two AC units.
Thankful for my maintenance contract with Vernon and the top notch repair service performed by their technician Parsa who quickly found/solved the problem and got my AC system back up and running properly.
Sean Stallings is a real pro. Explained everything. Was thorough and efficient.
Excellent service, professional, timely . Did not try to pressure me into extra work.
Jim is the best of the best. He is knowledgeable and shares his knowledge. He cares and is quite skilled and dedicated. I will refer friends, neighbors, and family To him. Very professional and caring!
Malik performed a complete system review to determine the root problem and explained his approach during the process. Excellent service and very satisfied with his input. Unfortunately, a system only lasts so long and we exceeded the standard by 5 years.
Great experience with their tune up service. Technician Sean Stallings was very timely, professional, tidy, and willing to allow me, a layperson when it comes to HVAC matters, to observe and ask questions about what he was examining. Very happy as well with the level of professionalism and not attempting to sell me on extra services or add ons, and was transparent about pricing and future possible work we could get estimates on. All in all, we will stick with Vernon for our future HVAC needs.
Six month HVAC check and technician was on time, professional, and always performs an outstanding checkup of unit and addressed all concerns that I had.
Excellent service! The technician walked me through what the issue was, then solved my problems and left the AC working like new. We were delighted!
Sean arrived promptly as promised. He was very professional, knowledgeable and thorough in reviewing the inspection of the system. He was also very personable, which is very important in the customer service experience.
Andrew was excellent !! He was very professional and thorough.He carefully explained everything he was looking for. He is an asset to Vernon Heating and Cooling. Ron Penn
Good people. Always thorough in their tune-ups and don’t overly push their recommendations on you.
I found the tech rep polite, professional, and on time. He left his recommendation for further work. I did however find the estimate of future work outrageous. To replace a capacitor I can buy on Amazon for about $30 cost hundreds of dollars to replace, get real. So a $69 dollar visit turns into a capacitor replacement, a filter cleaning, and a so called deal for a maintenance contract turned into a $1000 dollar visit. Incredible.
Vernon installed our system and have always done our twice yearly maintenance. They are prompt, courteous, thorough and informative if we have questions. Highly recommended.
I called and scheduled an appointment for initial diagnosis for $139. The Technician diagnosed the problem and said the company would get back to me with a quote to replace the fan motor, thermostat and circuit board. I waited ~ 10 days and contacted the technician again and he said he would see that it was done. A week later nothing. I tried contacting the technician two more times another week later and left a message with the company -nothing. Customer service isn’t hard if you communicate!! Now I see why they have so many 1-star ratings. Go elsewhere.
I didn’t end up using this company because my AC unit is too old and requires R22. However, the serviceman was extremely nice, explained everything, was prompt and courteous, and didn’t charge me for his trip out to my house because he couldn’t service my unit. I did not get pressured to buy a new unit while he was on site. After he left, I received an invoice (for $0), as well as several estimates for a new unit in a range of quality levels, in case I was interested in replacing mine in the near future.
I'm a happy customer of Vernon. They are on time and professional. They do a good job of explaining everything they do and try to save you money where possible.
We have used Vernon The Heating and Cooling Specialist since 2015 when they replaced/installed a new furnace and AC in our town house. We have a yearly maintenance plan. We initially had some problems with duct condensation until Matt, their senior technician specialist, found a solution. Matt is fantastic. He’s very knowledgeable, always timely and meticulous in his assessments and service. Also very courteous!! Highly recommend Vernon Heating & Cooling!