Reviews (24)
Great experience with this team thank. They installed windows
I needed a whole new furnace. They were quick, inexpensive, and very easy to deal with
The team was very professional and completed the installation ahead of time with great workmanship.
Jerry our installer was aware of our needs and concerns. What an outstanding job.
This was the very best experience I have ever had with any renovation! The installer and his wife were so respectful of my daughter who worked overnight & had to sleep during the day. Her windows were finished first. I was truly impressed! The job was completed beautifully and quickly. I absolutely love everyone that I've come in contact with through this company. Travis who sold me on these windows, was like family before I signed the contract. He followed up right after the process was completed. I can't remember the names of the installers, but they are amazing, so is the young lady that stayed in contact with me through the whole process was such a doll. I highly recommend this amazing crew!
Everything that is checked above. They are first quality.
I was extremely satisfied with the insulation of the cabinets, counter top, back splash, Faucet.The entire staff was just superb. I would definitely recommend Sears Home Improvement to anyone. Continue the outstanding work. When I was ready to have my kitchen done over again I sought out Sears to see if they offer kitchen Refacing. I knew the type of work done years ago and received the
terrible project management
I had a miserable experience. The sales rep was great, but things went downhill after I signed the contract. There was a big delay before the roofing project began. Then the roofers were a no show after the first day. The roofers failed to have proper paperwork and only did the "walk through before the project" after it was finished. Then months went by while I waited for the gutters to be installed. Several times I was given an installation date, but no one ever showed up. Nearly a year later, I was told that Sears could not find a gutter contractor. They removed the cost of the gutters from my bill and wanted payment even though they had not sent a revised bill. Finally they sent the revised bill and I've paid the balance. I think that the roof installation was ok. I'm now waiting for the "third party" inspector to come - part of the contractual agreement with Sears. I'm hoping that this inspection really happens.
I am so pleased with the service I received from the Sears Home Improvement Team. From the people who answered the phone to the contractor that put on my roof. Everyone was professional, polite, caring thorough and efficient. The roof is beautiful, the job was well done and I am completely satified. Thank you Sears.
Sears sells a home warranty product that you will think is Sears. However, it is actually HomeSure of Virginia out of Fort Lauderdale, Florida. It is a miserable awful company. They do not provide the services which they sell you. They do not answer their mail. They do not answer their phone. They are no responsive except to take your money which they do very well. They will automatically renew the contract without your permission or knowledge. They will refer contractors to you that have one star and get terrible, awful reviews. I recommend against this product. I am disappointed that Sears puts their name on this product. It is not a good product. It is a waste of time and money. If you finally get through to someone at the company, pray you do not speak to Brianna. She is rude, loud and stupid. She does not listen to you. She will call you a liar. She will cite all sorts of incorrect information and deny everything that you are saying is truthful.
Was not verify happy with roofing done on my home, contractor cut corners by not wrapping roof we had the architectural roofing done , grass burnt, shrubbery damage, gutters damage. I would not recommend Sears to anyone.
Great experience start to finish. Will be using Sears again for our next home upgrades.
Sears did a great job installing a new Carrier heat pump system. They did the job within the time frame that they promised, were professional, and called a few days later to follow up and make sure everything was to my satisfaction. The sales team did a good job explaining the specification of the system that I purchased and the installers were very helpful explaining the details of what they were doing and why they were doing it. Overall, I highly recommend Sears .
The main reason we agreed to purchase heating/a.c. unit is because the sales rep assured us Sears does not subcontract like Home Depot and Lowe's, that was a lie! The guys showed up at 11am and left well after 9pm and the job was still incomplete. When I asked for the filter for my system, he said they had brought the wrong one and told me all I had to do was go to Lowe's and buy one...I.shouldve gone to Lowe's and purchased the entire system. Oh and 2 weeks later my home is still cold and Tara in the front office hinders my husband from speaking with any other representative from home improvement office except her and the contractor. This is a shady business operating under Sears brand! Bottom line DO NOT USE SEARS!!!!
My windows were installed in 2 days. No problems.they cleaned up a very professional job.
I will never ever use Sears again or recommend them to anyone. Took way to long for the project to take place. Was told it would only take 2 days top to complete. They were at my house for 4 days. Nothing they promised us happened. Paid way to much for what we got.
Great job with roofing and windows.
Deceptive practices, poor costumer service. Excellent installer.
These guys did a great job installing 2 new AC units. The price was competitive, the installation was smooth, the job was tricky requiring climbing under the house and working in cramped crawl space. The overall job was good with polite service, clean, and quick effort.