Reviews (100)
We suddenly had no AC just as the heat wave hit SLC. The reviews for Scott Hale were good so we went with them. The news was just about as bad as it could’ve been. We elected to have the old AC replaced, instead of worked on. I felt like Tyler was honest and professional, and have good answers to our questions. Installation is tomorrow, more to follow. So after a crazy day, Jesse and Adrian of Scott Hale Air Conditioning were so awesome. Super patient, answered a ton of my questions, and very easy to work with. They did a great quality job, were super neat as they did their work, and were very professional. I would highly recommend them and the company. AC is rocking now. Take that, summer.
Michael Ryan met me at my mother’s house and efficiently did a complete maintenance check of her AC. He was polite and pleasant and great to work with. I had asked for the latest available appointment and they were able to accommodate me. I would use this service again.
Avoid this company at all costs and DO NOT BUY THE SERVICE PLAN! If you call them know that their first priority is to sell you something, not to fix the issue. I have worked in sales for decades and can immediately detect a slimy salesperson when I see one. I had Andrew, my HVAC tech out to my house to perform an AC and Furnace tuneup. The technician found a leak and recommended a repair. I agreed and he made the repair. Andrew then stated that if I purchased the service plan, he could save me 10% on my bill. I am extremely careful with my finances and asked him how long after I could cancel the plan, he responded “1 month”. I confirmed him with this again as I was surprised and he confirmed I could cancel after 1 month. I agreed, paid my bill and he left. This was in early June. I called this morning a month later to cancel the service plan subscription. A representative named “Tiffany” told me that I had to wait at least 6 months to cancel. I told her that the service technician said I could cancel after 1 month and she said she would look into it. I received an email back saying that the manager asked my sales technician Andrew and Andrew told him that “he provided a copy of this service agreement to everyone”. No refund offered and nothing that can be done. I have to now cancel my credit card and get a new number so that they can’t pull money from my account. I never received or signed this “contract” that was “provided” to me. I am 100% sure if this. Simply put, Andrew was trying to close a sale of a service contract and lied about the terms and conditions in order for me to agree. Working in the banking world, this would results in lawsuits, fines, and sales malpractice laws being broken. Scott Hale Plumbing is not an honest company, I would stay away from them with a 10 foot pole if you know what’s good for you. Just for reference on how they try to sell/inflate prices. I was quoted $4,200 for a water heater… that is ridiculous! I got it done for $1,100 wit
Don, Ryan, Jesse and Axel were great. They were so professional and nice. They answered all our questions and worked until they found the problem and then fixed it. They shared their knowledge and we felt very comfortable with using them and we had a good experience. We would not hesitate to use this team again.
Service was thorough. He was polite and helpful in explaining what needed to be done. I was glad he came and I feel more secure in knowing my water heater is in good shape and up to code.
We had Justin and another associate from Scott Hale come out to replace our AC and furnace. They did excellent work and worked quickly in the almost 100 degree heat, which we were grateful for. My only disappointment was that they scratched up my wall and floor when they removed the old system, which I now have to fix. They also got rust from the old unit on my carpet, which hopefully I can remove. I didn't notice this until after they had left. In the future, I wish they would be more careful and not cause damage to my house.
Repair professionals were polite. However communication with dispatch was consistently poor. It took three attempts to get someone out to look at my AC system, a service included in the their membership plan- which I was enrolled in at the time. One of these attempts was a no-show no-call. Last summer, Scott Hale inspected my AC unit and charged me to refill the refrigerant tank and give the system a tune up. This summer I discovered my AC not working properly (due to, yet again, an empty refrigerant tank). I called in an HVAC person from a different company and they quickly diagnosed and fixed a crack in my refrigerant tank, which was somehow missed by Scott Hale.
Jason and his team member were awesome. Fast , accurate service and very informative throughout the whole process. A lot more affordable than I thought it would be.
Very knowledgeable and extremely helpful staff. My service guy was amazing! He went out of the way to tell me everything and give me all the options. I appreciated his help very Much!
Garret was our hero. Came out after hours to help get our AC working before the brutal heat got too bad. He was knowledgeable, prompt, prepared and got us the fix needed. He also set us up for a follow up before he left. Can’t recommend him and Scott Hale enough. We will never use anyone else.
Shea came to help me out and made a scary overwhelming process feel understandable and manageable. They were here very quickly so that we didn’t melt in the middle of the summer with broken AC. 10/10 would recommend.
Jesse Banfill and his associate were professional, efficient, and pleasant. They installed new air conditioner and air distribution units successfully and cleaned up thoroughly when they were through. I was very pleased with their work and with the new air conditioning system.
Andrew was on time, polite, explained everything and was very helpful. He completed all the work efficiently and correctly. It’s a pleasure to deal with him!
We can’t thank the staff at Scott Hale enough for their quick turnaround on installing a furnace and AC combo for us on a Saturday. The entire process was literally less than 6 hours total. Jesse did an incredible job with the installation and took the time to walk us through all the functionality. We would certainly recommend the team at Scott Hale for all your HVAC needs.
James was great!! The experience from the first phone call had me feeling this was the company for me. Kind, understanding and professional. James, listened. Let me repeat that James listened to my thoughts and walked me through everything that he was thinking. I am now relaxing in a cool house and so great full Julie
Great experience with Scott Hale. Jesse B. was so friendly and easy to communicate with. He kindly explained why our disposal was leaking and why the water heater expansion tank should be replaced. I did not feel talked down to or bullied into repairs. His work was incredibly quick and very clean. Jesse seemed to genuinely care about our home and keeping the plumbing parts working. I take appreciate his friendly, professional demeanor. Looking forward to working with Scott Hale in the future.
Hayden was knowledgeable and friendly and he kindly explained what he was doing and showed clearly what is wrong with our air conditioner. He provided an estimate within a few minutes after putting all of the panels back in place. He explained our options with respect to the warranty and provided photos of the issues. I will use Scott Hale and ,specifically, Hayden again for future service of our HVAC.
One of the best experiences I have had with anyone working on anything in my house. Super responsive, great office communication and able to line up times incredibly well. Can not speak more highly over their tech! (Jordin Ballard) was on time, professional and seemed like he genuinely cared for the customer and provided top notch service even through my frustrations and mini rant.
He did a great job, he was courteous, he was careful and regarding our pets, (3) not letting them get out of the house, he did a great job in cleaning up after his work, would recommend him to friends and neighbors. Very satisfied with him and his work.
We had a problem with our AC unit and Garrett arrived promptly and proceeded to work through the diagnostic professionally and thoroughly. He called Gage who came and helped him resolve our issues. They were patient and listened to my concerns and gave me every possible option to resolve the issue. Their kindness and sense of humor was greatly appreciated as I have anxiety and was stressed. I will definitely be using Scott Hale in the future. They were honest and fair.