Reviews (100)
Next Gen Air. Outstanding experience with J.V. and his crew. Excellent on-site HVAC evaluation; excellent price comparison process. The whole install process was very timely, from the time of bid, obtaining the components and the actual on-site installation. We are very satisfied with the whole process, and we highly recommend this company.
Robert is very responsive and highly competent. He is a true pro.
Great experience. The Next Gen Air tech diagnosed our problem and got us setup for repairs quickly. While we needed to replace the unit, it was scheduled and done quickly to get us back in operation. This is a great team to work with and recommend using them for any AC needs.
I just moved into a brand new construction home and after three weeks, the AC stopped working. Next Gen Air came out the next day and within 10 minutes had the unit back up and running. The tech that came out was incredibly nice and explained what happened. I would definitely use them again.
Very nice and professional. Fixed my air condition. My air condition is working g great now
Our tech Robert was great! Super efficient, friendly, and easily explained what the problem was and how he fixed it. Would 100% recommend!
Had a new HVAC unit installed, inside and out along with a new thermostat. Installers were on time, courteous and professional.
Professional employee, on time..even early!! Extremely pleasant..got right on it so I could get back to work.
Words cannot express my gratitude to NextGen for their generosity! I own a non profit in Fort Worth. I called NextGen out for a quote on installing 2 5 ton units in our warehouse. I expected to pay full price for installation, parts and labor. Within 15 minutes of walking through our warehouse, JV told me that NextGen was donating everything! It was such a blessing!!. They showed up on time, committed to thier promised date, worked very diligently and got the job done. This company truly has a giving heart, and we will be recommending them to anyone and everyone who needs anything HVAC. They literally saved us thousands of dollars that will be out back into our mission of serving foster children and pregnant mothers. THANK YOU NextGen from the bottom of our hearts! Chosen Ones
Josh and Aaron were extremely helpful and went above and beyond to get the job done!
Absolutely fantastic work done by the technician (Robert Hoffman) that came out. Was super helpful and patient even with all the questions asked. Would highly recommend this business to anyone needing HVAC work based solely from the experience received from Robert!
I can’t think of anything they could have done to improve on quality, responsiveness, and professionalism. Always prompt and go out of their way to make sure we have a great customer experience and they get the job done right the first time. Really like how Josh the owner is willing to show up if all other techs are busy. He explains the science behind the system to help us understand why the issue is happening so we know what signs to watch for in the future to prevent possibly more extensive damages
This was an excellent experience having Josh and his team replace the HVAC system in my home. This is our 2nd new system he has installed. We moved to a new house and when I realized we needed a new system, it was a no brainer about who to call. I don't plan on moving anytime soon, but if you need a new HVAC, be sure to call NextGen. The rest of this review is from our previous install. We are already noticing that even though we keep it pretty cool most of the day, out electric bill is much lower than usual for this time of year. From the first visit to prepare for the installation to the install itself, everyone was extremely friendly and professional. I didn't expect them to replace the old duct work, but we decided that would be best. My wife and I have noticed a huge difference in the air quality since the new system was installed. I realize part of that is the new duct work, but I know that the iWave ionization generator that was installed has also made a major difference as well. I cannot say enough good things about my experience with Josh and Next Gen Air. I highly recommend them for repair or replacement. Like me, you will be glad you found Next Gen.
A huge shoutout to Justin for working with me today! He was able to communicate effectively, detailed the repairs needed, and work around my schedule as I am 2K miles away from home. Bravo to Justin and the entire Next Gen Air team for helping me out today!
About 4 years ago in summer of 2017 Nexgen install an AC unit at my house 30028 13th st. It Was running fine till it stop cooling in the summer of 2020 which is less than 3 years later. I called the office told them the problem and they said it was out of warranty which is one year. Any way they sent a technician to check the problem and he said there’s a leak somewhere and to fix it it will cost $600. To fix ( I paid them too much money for the system anyway but that’s fine ). how could a system almost new have a leak in the lines this fast. I have another 2 units in my house which’s over 23 years old and have no problem whatsoever , the only thing I could think of is they did a bad job installing it. I ask to speak to a supervisor he got me the supervisor on the phone ( forgot his name ) I told him the problem and he told me that’s the price. He said if I don’t agree with it don’t waste my time or my technician time (( very bad manners)). So I told him thank you very much. “IT IS A VERY BAD COMPANY TO HIRE TO DO A JOB “ They are super nice when you hire them and your on your own after the job is complete. I don’t recommend them to anyone.
We had a great experience with Next Gen Air. Molly was fantastic to work with and even had portable AC's delivered to us while we waited for our technician. Highly recommend.
I can't say enough good things about Next Gen Air. They stepped up when our home warranty (AHS) could not. First, let me state that any inadequacies of the home warranties (in our case, AHS) should NOT reflect on Next Gen Air. I was told a number of times by AHS that they contacted Next Gen Air, when it absolutely was not the case. Thankfully, I reached out myself and they were able to get things done. Next Gen Air's customer service is stellar! Molly's communication and customer service was top notch. She displayed that Next Gen Air truly cares about their customers. Nathan and his crew were professional and quick! Nathan is very knowledgeable and answered all our questions and addressed any concerns we had. Basically, we ultimately did decide to invest in a new system as our old system was broken and outdated. Instead of continuing to receive the "run around" from AHS and face the Texas heat week after week, we turned to Next Gen Air and they provided us with temporary cooling up until they could provide a permanent solution. We are extremely happy with this company and would recommend anyone to them. They are amazing!
BEWARE!!! The WORSE company ever! They quoted us one price, we agreed and one day before our scheduled repair, they called and said the price would be triple the first quote. WTH! We asked why was there such a drastic increase in the price, they said because some things were missed. I started questioning the new quote and the guy was very rude and unprofessional! Do not waste your time!! Called TEXAS HEATING & AIR, now this is an HONEST, RELIABLE & PROFESSIONAL company.
Nathan is the best! He explained all of the issues in clear terms. He fixed the problems quickly and professionally. Great company! From setting up the appointment, to delivering top quality service, everything was smooth and easy.
Good customer service in the heating and cooling industry is hard to find. Nathan just serviced all three of my units before summer. He was professional, polite and was a great communicator. Super impressed with this company.