Reviews (35)
Fast and great price
I called them out on a emergency repair on my ice machine for my grand opening of my coffee shop Vision Coffee Lounge in Forney TX. They were there the next day. Came back a few days later with the parts fixed no problem. I they went above and beyond. I was super happy with the customer service their response time, the professionalism, and especially their prices; from a small business owner, trying to get the doors open and everything mattered. They really took care of me in the time of need I give them five stars and my business.
Great customer service and respectful employees and thanks for your service
After some unsuccessful work was done, the owner came out himself to do the repairs. Great follow up.
Punctual. Straight forward communication. Fair Pricing. Would call Tru Temp next time I have a commercial refrigerator issue.
Punctual,efficient, very savy
The team at Tru Temp is absolutely phenomenal. Quick response times, short turnaround for appointment scheduling, transparent service all done for a fair price. Can't find a better service crew around.
Our store heating stopped working on the day when the outside temperature was in a single digit. But Kyle showed up within a few hours of the call. He had to work on the sub zero temperature with a wind-chill. He was a true warrior for me that day. He made sure that the heater started working. Kudo to Kyle !!
Very responsive and educates you about your system.
Cody and Kyle are some of the most professional individuals I have met. All the guys that have serviced my HVAC and CRACs from TruTemp are always well dressed and well mannered. Once the work is completed, they all leave the site in better condition than they started. No matter if it's a normal PM of critical equipment or a 5pm on a Friday emergency site call..These guys have my complete confidence.
I used TruTemp to replace my 22 year old AC unit in my home. I have been using them for a few years now. We talked about trying to keep it running for another year or so but after a couple of visits it was obvious it was time to replace the unit. I contacted two of the most well known companies (in the Dallas/Ft Worth area) to request bids. The other companies were prompt, knowledgeable, and about 20% more expensive on similar units. After talking with Kyle (TruTemp) he offered us a work around for a few days until his team could get us on their schedule. On the day of install his team was prompt, courteous, and professional. They arrived at the designated time took out my old unit and replaced it with a totally new system in just a few hours. When the install team left Cody (TruTemp) was here and showed us how to work the smart thermostat and made sure we were familiar with the new system. TruTemp kept in touch with us to make sure everything was running smoothly. It’s been about six weeks or so and all is great.
Quick and professional!
Great service from Cody He was very informative, polite, and thorough. Plus he was very reasonable on the price. His helper worked very hard today and did an outstanding job!
Cody and Kyle provided exceptional customer service over the phone. You could tell they were very confident and knowledgeable at their craft. I believe I hit the nail on the head by choosing Tru Temp
Spencer was very pleasant and professional. Take care of my problem.
Kyle came out on short notice to check out the system in a home im renting. I needed answers for the owner and he went through with a fine tooth comb and found all the issues. It was a very pleasant experience! 100% recommend this company and especially Kyle!
Kyle has always been on time and explains everything well. We've been using him for 5 years now and have always been pleased with his workmanship and honesty. 7/1/22 update Called 6/30 @ 7pm. They showed up around 3 pm the next day and had the part on the truck. These guys don't play... Great service even on a holiday weekend, last minute.
Business said it was open 24 hours. I called twice in the afternoon and left a message. Never returned my call to see what service I needed. Very bad first impression and I wouldn’t recommend this business. Thankfully I found a repair man who showed up within an hour, repaired my AC in 15 minutes, and was very reasonably priced.
I had a Freon leak in a chiller used to cool the water in one of our c02 lasers. It was very difficult to find a company willing to take the time and come work on a unit they were not familiar with. Derek arrive on time, was very professional and explained what was going on, how he was going to isolate the the leak, fixed the issue and get us back up and running. HIGHLY recommend!
Flush the water drain on A/C