Reviews (56)
Description of Complaint: Air Care Today has stolen my AC Compressor. The unit is still under warranty and I called numerous times starting in Oct 2022 for a code error. They finally responded and came out to check the unit. During the unit check they blew one of the compressors and left with my unit completely disabled. I had to call numerous times to get them back out to enable the unit so I could at least have emergency heat and air circulation. When they came out to re-enable the unit, they removed the blown compressor. I called numerous times and they kept saying it was on order. I never heard from them until I was finally able to reach them in mid Dec. They told me that apparently my replacement compressor was installed in someone else's unit and they would have to reorder. They have never attempted to reach me since then. I called many times never able to talk to anyone and I left messages, but they never returned my calls. I drove to their physical location at 4730 N SH 123 in San Marcus, but they had abandoned the place and personnel at the neighboring location told me they had packed up and moved to another location several months before. I recently received a text message saying they had updated their phone numbers, so I called and was told they would check on it, never a word back. If they know it is me calling, they do not answer the call and they do not return the call, but if I call from a different number and give a different name, they answer, but do not resolve the issue. They are deliberately avoiding me and I cannot get a warranty replacement for my compressor from anyone else because they took the old one.
I have to update my review based on a terrible company track record. I had my A/C system replaced by Air Care Today three years ago. While everything went well at first when they replaced it at the end of the summer, by early that next season, the upstairs unit was no longer cooling. Air Care today reloaded the coolant and several weeks later it was again no longer cooling. We "danced" with them for months before they said they would replace the upstairs attic unit under warrantee because it must have a leak. This occurred late in the summer. The next summer, it happened yet again. After two months of the "add coolant" dance, this time they said it was the copper line to the outside unit and that they would have to rerun the line and charged me almost $2000 for that. This past summer, it happened yet again! This time, in August, after two months of the "dance", they said it was a new part needed for the outside unit but it was on back order. They just replaced it yesterday, THREE MONTHS after saying it was on order but saying that it would again cost me $500. I had to install wall units upstairs to cool the house for the three summers. This group cannot be trusted. Their work is shoddy. They don't know how to test for leaks or fix them. Their warrantee does not mean a thing and they will charge you for work that should have covered their poor workmanship. Clearly stay away and do not have them install new units for you. They will ignore you, delay you, and then try to charge you.
Excellent service, always go the extra mile to make sure their customers are happy!!
Von went above and beyond to help us out in a time crunch! We needed someone to take a look at our AC unit to complete the sale of our home. I called him wed afternoon and he came to take a look within 24 hours. He helped verify that the work the buyer had requested could not be done and did not even charge for a service call. They were very responsive and thorough. Will 100% use them in the future
E.J. did a great job of rewiring my Carrier heating/ac unit when the heat would not come on. He was efficient and knowledgeable and quickly diagnosed the problem. His repair and rerouting the wires was appreciated as it was done neatly and efficiently w/o wires hanging all over the place like it was before he arrived. Nice work!
EJ was great. Very professional and informative. Solved the problem quickly and efficiently. Would highly recommend.
Always giving you the run around
Technician came to service our AC at 9:30 PM which was nice, he fixed the problem same night.
These guys are awesome! Trust them
EJ came out quickly on a "we have a leak" call. He fixed the clog in the main drain and educated me on necessary maintenance to prevent problems in the future. Quick, efficient, & friendly. Will use again. Thanks EJ.
Ej came out today to service my ac. He was very quick and got me up and running right away. Thank Ej
We have only had positive experiences with Air Care Today since we began doing business with them almost 4 years ago. Our most recent visit was for a system check up. EJ also checked to make sure the venting was working properly. He was quick, knowledgeable, and very efficient, which we greatly appreciated!
We purchased a system from Air Care today last year in June. It was installed, incorrectly, the first time, and took about a week to finally get completed and working. We purchased the high end variable speed AC system with an app and all the goodies. The System: I would rate the Carrier system 5 stars on it's functionality. It keeps the house pretty close to the temp we want or a little cooler. It is quiet, you don't know when it's running, and the compressor is whisper silent and a great system. I would NOT buy it again. In this age of connected services, and smart homes, the Carrier platform is the ONLY one that doesn't seem to integrate with a smart home system like Google Home or Amazon Alexa. They won't open their API without a per user charge, at last I read, so you have to use their... not great app to make any changes. Add to that, their system goes down often. You don't know it's down until you try and use it, then you get a generic error. The Sales: Our sales person was great. Every need was cared for, a spare AC was given, everything worked really well. Frankly, I had multiple bids at about the same price, and I went with Air Care Today because Mike and his wife were great. Still would have been 5 stars. He even got me twice a year maintenance on our system, for a large additional cost. The Install: Wow, this was bad. It was June, it was over 100 every day, and we had no AC other than a portable in my child's room and a window unit in the bedroom. They did the install, and I was so excited for the new AC. Turn it on, and not so much on the air conditioning. They sent out a guy, he fixed it, same problem. They sent out the Supervisor, and it took 2 additional days. To be honest, I would still give them 5 stars because they went over and above. They really worked hard. Then I went into the attic and saw how they left my AC. There's wire running in front of the filter replacement hatch. There's some board just sitting on the ground with wires running t
The details in the customer service.
EJ is awesome. He took his time to explain to me everything he was fixing and what was wrong in the first place which I was definitely not knowledgeable about. I appreciate his patience and taking the time to properly talk it out with me and listen to my concerns. Will recommend service from him! Thank you!
Super good customer service. EJ was cool and fixed our problem quickly, also gave me good advice on how to keep my system running well.
Eg Thedford gave us an excellent service. He fixed some things that didn’t come with his usual job inside the house but were necessary to solve the problem. His work is clean and he gives a little more effort no matter the time it would take.He finishes his job and tries to not leave half-work done. We are really thankful with the way he works. I really recommend him.
EJ is the best! I thought my new AC unit was making a strange noise but when EJ came out, he knew what the noise was immediately. He explained the whole system to me and anything or any noises that I need to look out for in the future. I got such great customer service from him. EJ is the best and Air care today is the best!
EJ was extremely hard working and knowledgeable about the Reme-Halo! He arrived on time when he said he would be here! Be sure to ask about a discount! We thoroughly enjoyed having him work at our home!
The staff at Aircare Today is amazing ! The technicians are very knowledgeable and the customer service is the best I've had !!!