Reviews (100)
Mr. Armendariz, was very friendly and informative while investigating the water leak with our plumbing system. He spent time to talk to us and gave us options and prices. Excellent customer service!! He was very friendly and professional. He did a great job with the analysis and repair and cleaned up when he was done. I highly recommend Mr. Armendariz!!! Great job! Keep up the great work and great customer service. We will recommend you to all of our friends and family.
We called Wills to unclog a toilet (caused by a pen, or 5yr old rather). While they were here, we had them put in a pedestal sink we had lying around. I can’t give more than 2 stars for a mediocre job at a premium $1200 cost. But they get 2 stars for effort and jumping on the project the same day which took a couple hours. In hindsight, my bad for not wanting to instal my own pedestal, thinking “leave it to the pros.” These guys are not bad, they’re just not that good either. Shop around, best advice I can give you.
Sam and Alex came out to do a ac tune up. They found mildew in my ducts and gave me my options. There was some confusion during the financing process (not approved then come to find out my husband was). But, I spoke with someone from financing department who was very unprofessional and summed up since I said I was going to get other quotes I should have just asked that because I was waisting there time. I ended up telling him I would speak to Sam and Alex about it because I was so angry. If it was not for the service techs I would have easily went somewhere else. They ended up doing the job in a timely manner, gave me the information I needed and were understanding. The service techs are truly the ones that turned that incident from negative into positive. Thank you Sam and Alex. I have another appointment for next week to have my water softner checked and depending on this experience will be whether or not I continue business with this company. Im confident if I dont have to deal with another rude finance guy like this time the process will be 100% pleasant and I will be a returning customer.
Do not use this company. Happy to take your money for a new unit and install it that day. It doesn’t function as it’s meant to. They send a tech out hours later to the call who was “the closest” and didn’t know how to fix it. Kept giving excuses about the outside temp is the issue. But I’d believe that if our other unit THEY INSTALLED was doing the same. But guess what it is working fine. He leaves telling us to push the unit to its max as we have a warranty, it did nothing. We called to get someone out here and fix it as the whole house down stairs is freezing. And the Manger (who is in Arizona not Texas) tells us he won’t get someone out as they are “busy”. Even Do not use this company. Happy to take your money for a new unit and install it that day. It doesn’t function as it’s meant to. They send a tech out hours later the call who was “the closest” and didn’t know how to fix it. Kept giving excuses about the outside temp is the issue. But I’d believe that if our other unit THEY INSTALLED was doing the same. But guess what it is working fine. He leaves telling us to push the unit to its max as we have a warranty, it did nothing. We called to get some out here and fix it as the whole house down stairs is freezing. And the Manger (who is in Arizona not Texas) tells us he won’t get someone out as they are “busy”. Even though the issue wasn’t fixed two days prior on the last call. He kept interrupting us and giving the same excuse. Again the other unit is working fine and the rest of our family who live in the same area have no issues with their units “because of weather” !! Teary just didn’t want to honour customer service and satisfaction on their dime when the unit was only put in a month ago. Faulty products, money theft, and no after care.
Really like this company! Excellent service from start to finish. The technician showed up as scheduled and got us fixed up. I was charged fairly and I appreciated receiving a text including a photo verifying who would be coming to my home for the repair. Definitely will call for my future plumbing needs.
They are all super professional and friendly. Though it shouldn't be, I feel like that's rare these days so it matters to me. Cody came out and installed a new water softener for us and was very thorough in explaining everything so I had no questions when he left. Will definitely recommend them to others. Thank you!
William Northington was a very polite, knowledgeable technician. He explained what and how it needed to be done and accomplished it very quickly. He also gave me a recommendation on how to cure my high water pressure which we will do at a later time. I now have 2 new outside faucets and leaks have ceased. He also made sure I had an easy to use handle on the one I use the most which is very nice for a senior citizen like myself. Thanks William for a job well done.
Will's All Pro Plumbing technician Alex arrived at the time provided by the operator whom took my request for service. Alex was informative and helpful. He provided info on different packages/services and took time to explain his work. I will have my future Plumbing and HVAC needs handled by Will's All Pro Plumbing moving forward due to their response and great work. Alex provided honesty and no pressure in this highly stressful time. Alex did a great job!
I guess Will's All Pro is the same company as Goettl Air Conditioning. I called because my condenser unit was really loud. Mario quickly figured out it was the motor. He checked everything else out just to be sure, and I'm very glad he did. He showed me where the disconnect was melting, and where I had mold in the inside unit. He showed me multiple options for repairs and helped with my questions on their subscription plans. Honestly, no one likes spending more money than they thought, but there was no doubt I needed the repairs, and I know it would have been way worse if he wasn't so thorough. He also made sure to wear a mask for the entire visit and boot covers inside my home. Thank you Mario! -Update: Mario came back the next day with Tom and completed everything. They were great! -Update 2: Had a new tech, Nick. He was awesome. Identified and repaired the issue quick. At a minimum I have to replace the coil. They are much more expensive than other places I got quotes from. The sales manager called me and tried upselling me, which I didn't like. The techs do good work, and I will continue to call for repairs, but for anything big, make sure you call around for multiple quotes.
We contacted this company in the later afternoon and they had a technician (Mario) out to us in a couple of hours. When he arrived, Mario was very professional and friendly. He took his time explaining what was wrong and gave us a wide range of options to fix the issues. He did not try to oversell us at all and was very efficient and effective. I will definitely be going through them again!
Benjamin was wonderful. He was polite snd professional. He wore protective gear and covered his shoes before coming indoors. He examined all my issues and told me what it would take to fix them. He traced down a leak we had in an outside faucet and gave me options on how I wanted to proceed to stop the leak. After stopping the leak he cleaned everything up. He was here most of the day and charged a fair price for the time spent. I highly recommend him.
I had amazing fast service from this company. Richard Wenzlaff I think was his name came out same day. The price was cheaper than I expected and best part I was able to get back to my daily routine in no time at all. Will definitely use again.
Will's All Pro has been professional, courteous and great advocates toward our home insurance. Our homeowners insurance had initially turned us down to cover any amount of our plumbing project, but William advocated on our behalf and got some of the project covered to our great surprise. The plumbing project we had done was extensive, but we felt we were adequately educated regarding what was going on and their patience to answer every single question we had was impressive. They really took their time to make sure we were comfortable with proceeding, we felt they were upfront and honest with us and weren't trying to cheat us. They kept the project proceeding quickly which we appreciated so much and even came back out a few weeks after to fill the access hole after it had sunk in some from heavy rains. Follow through was greatly appreciated as well. Will's All Pro customer service is very cordial and easy to navigate their phone lines, I appreciate being able to speak to someone instead of going through a phone tree.
Mario was a phenomenal technician. He ensured that our HVAC components were safe AND energy efficient. I really liked how he explained our short and long-term maintenance recommendations. We appreciate his expertise and customer service. Their financing and membership is worth your consideration.
I was highly disappointed with the HVAC service I received from Wills All-Pro/Goettle for a number of reasons. 1. First and foremost, I'm upset because of the carelessness from the HVAC tech. A piece of PVC pipe/cap was removed from the condensate drain line valve during maintenance. He didn't replace it, and over two months my line backed up and began to slowly drip from that spot. I found the piece lying in the attic insulation, replaced it and it stopped leaking. The water soaked the mat under my HVAC system, the plywood and beams it was sitting on, and soaked through to the sheetrock ceiling in my garage (the water spots was how we discovered this). When I called them, they sent someone out to inspect the problem. I told them I had fixed it but wanted someone to inspect and mitigate the water damage. The tech (a different person) was very kind and professional, but after talking to his boss he said they would not replace the wood or mat under the HVAC and that the drain was installed wrong (another company installed it). When I said I understood that the slope of the drain line needs to be fixed, but the short term problem was his tech left the pvc piece off which caused the damage. He said we can't prove that, and its a he said she said situation. I acknowledge I can't prove this, but I know no one else has touched the drain line since the HVAC check up in July and was frustrated that this is how they treat their customers and don't own up to their mistakes. 2. I scheduled a tune up for June, they called the day of and said they had to reschedule, and the soonest available was in August. They called me in July because and opening became available, but it made me feel my business wasn't important to them if they could push my appointment off 2 months. 3. They tried to bill me twice. I paid at the time of service and was sent another bill mid-September. I emailed the receipt promptly and it was cleared up, but this shows lack of organization a
These guys were amazing. They took what started off as a disaster. (Backed up sewer main with root invasion and collapsed pipe) and had everything fixed, repaired and working perfectly with in a few hours. The main plumber Jaime was very professional and kind. He assured me he would not leave until everything was fixed regardless of how long it took. They have a huge crew of professionals. Call Wills All Pro first I promise you will thank me later. They were very fair and less expensive than other companies quotes.
Aaron T. And Joe B. Are simply AMAZING! We had Will's All Pro come out to service our hot water heater. Aaron explained everything to us, answered all questions, and got us set up for a water softener. Aaron didn't try to sell us us something we didn't need. He is professional and personable. He knows his work, and he knows exactly what he is doing. Joe B. Installed our water softener and was so patient with all the questions we had about this installation. Joe is also professional and personable. This company truly makes you feel like family. Don't hesitate to call on Will's All Pro for all your plumbing and HVAC needs. I'm glad we contacted them! BTW - they both followed all safety protocols!
I can not give a better review to Mario and Aaron from Wills All Pro. First off, Mario is an HVAC guru. He came to the appointment on time(on labor day no less) and asked me what was the problem. After he had my information he went into a detailed diagnostic process to identify the problem(or in my case problems). With every issue, Mario had a detailed explanation as to why it mattered and what it effected. When Aaron arrived he was adequately apprised of the situation and went to work immediately based on the agreed upon course of action. I would absolutely recommend these highly skilled professionals for any plumbing and hvac needs.
After losing water pressure in all areas of my home, I called Wills All Pro hoping for some guidance. They made me an appointment the same day (which was a Sunday on Labor Day weekend) and showed up within 3 hours of my call. When Brandon Murphy arrived at my home, he was polite, courteous, and very helpful. He diagnosed my issue within 5 minutes and then showed me my pricing options. He also walked me through each level of service so I could make an informed decision. After that, he got to work and quickly replaced the faulty pressure valve in my front yard. He didn’t stop until it was done, even in the 100 degree heat. My water pressure was restored and was actually better than it has ever been in over a year of living here! I will definitely use Wills All Pro again!
Brandon arrived the same day I called. He very quickly identified the problem, gave us several courses of action, and made a plan to fix our water softner. He explained everything to us and very efficiently rebuilt our system and got our water running again. Would definitely recommend!