Reviews (100)
I rent a home that my landlord rehabbed and the AC is sort of a 'home job' in regard to the electrical work and drainage system. It would flood the carpet once a year, and the thermostat was faulty which led to other issues. After years of being brushed off by various AC guys, finally the LL sent Steven (Stephen?) over from Wilks and honestly, I don't want to use anyone else after this. He was SUPER knowledgeable and happy to explain just what the problem really was. He didn't just flush out the system for a temp fix so he could move on to his next job, he actually FIXED the issue, cut the pipe for better flow, glued and sealed what needed to be sealed, and was able to explain what every random wire (again, home job, it was a mess) did and he rewired the thermostat where everyone else had just told me that there was nothing they could do. I mean, he fixed two issues that had plagued the home for YEARS and he was in and out in less than 20 min. I was more than a little impressed so I'm prompted to write this panegyric on how awesome Stephen, and by proxy Wilks Air, really is. It's a shame he did such a good job because I won't see him again for quite some time but that will free him up to go fix YOUR franken-ditioner issues! A million stars for Wilks Air!
Great service. Technician came to my house and helped diagnose my AC problem for free. Told me my capacitor was blown. He said I could fix it on my own if I was willing to fo labor myself or the company could do it which would be more expensive, obviously. I replaced the part and AC worked just fine. Great company. That's the kind of service that will make me come back.
Wilks installed my new units two and a half years ago. Recently had an issues with clogged drain lines. Alex was great at answering my questions and got me scheduled right away. Marcus was on time and extremely professional. I highly recommend!!
Wilks has the best installations and service. I have used them for years and recommend them highly!
Jim is outstanding! The most professional, outstanding personality and knowledgeable technician in the business. I would recommend Wilks and Jim without hesitation. Jim is the go to technician to get advice from. In the past 50 years in using air conditioning, Jim Walks On Water. Prior to entering the Air Force in 1971, I was an assistant in installing a/c units/duct work and repairing them. I worked for Coopers A/C , Heating & Plumping as a contractor at Lackland AFB. I assistant the number technician in SA. Jim’s far exceeded him. I commend Jim for his knowledge and abilities!
I will be using them in the future. Very reasonable plans. And very professional.
The best AC/Heating company there is. Always professional and always looking out for our best interest.
The service is excellent. They are always responsive and professional.
My indoor air handler was making gurgling noises. I called Wilks in the morning and scheduled an appointment for the following day. Perhaps an hour later I was notified there was a cancellation and availability to have a tech within an hour. Guy Miller performed an inspection and explained what the issue was. He offered solutions at an affordable price and performed all work needed in a timely manner. Though I was under no pressure to do so, I signed up for a twice-yearly HVAC maintenance plan. Nobody wants to get caught without A/C in our weather, so it’s definitely is worth the peace of mind. My system is 18 years old and it’s worth noting that I was not immediately pitched a new system as is often seen from other providers. I’d definitely recommend Wilks if you need HVAC services.
I contacted Wilks for an emergency repair I have used them before and both times very pleased with their work. They came out same day and fixed the problem. Staff is very professional and clean work habits. Their pricing is very reasonable. If you need ac heating company that is trust worthy give them a try.
I called Wilks Air Conditioning and Heating to have them check my air conditioner for needed repairs. The maintenance person said there were no current needs, but informed me of several issues that may arise within a year or two. He did a good job of informing me of the needs. I was very pleasantly surprised that there was no service fee. I will definitely use this company again when it comes times for repairs.
Ruben was great checked everything and would like him to always do the service calls.
Reuben was very professional, courteous and extremely thorough when conducting my AC’s annual maintenance. I have always used Wilks and they have always gone above and beyond. Reuben is a great addition.
Love Wilks! They are so efficient and professional! Everyone is so polite and nice
On time and professional, they wear shoe covers and communicate before they show up to appointment. HIGHLY recommended.
Office Personnel and the Technicians are Very Professional and Caring. A very trusting Company to have. I have been with them over 30 years. I would recommend Wilks A/C & Heating to all my Family and Friends
Honest, pleasant, knowledgeable and reliable. What more could you ask for.
This is my second A/C system in 35 years inside, fourth outside. I've never seen A/C crews this good. The Techs have all the modern tools and equipment and know the specs inside and out. No BS, no up-selling just straight talk and exceptionally professional people. They're a small company with old school customer service. The installation crew were careful with our home and covered their shoes. Covered the carpet path upstairs to the unit too. They went above and beyond with both inside and outside installations even painting in the upstairs closet where the Air Handler is and adding conduit covers outside to cover the tubing/foam insulation up the brick wall. Before, it was just exposed. Now you can't see the insulated tubing. They even put in a new heavy duty slab for the outside unit and leveled it perfectly. Looks real nice. I was grateful for the attention to detail. Worth every penny I paid, and would do it again. I heard about them by word of mouth from my Boss up at work. Best A/C company I've seen in 35 years. I highly recommend Wilks Air Conditioning and Heating.
Good service. They showed up within the timeframe they said they would. They listened to the issue and performed the maintenance quickly and professionally. The invoicing was very straight forward, easy to understand and provided quickly. Overall, it was exactly as you would expect for good service.
We have had nothing but a GREAT experience from Wilks. I cannot recommend them enough. Prompt, courteous, reasonably-priced service. I recommended them to my neighbor and they did a great job for him also. If you're not getting exceptional service from your AC service provider, give them a call.