Reviews (84)
Tri-City saved us from melting in the heat! Very Knowledgeable and got the job done fast!
Gabriel and his tech arrived early for the appointment. They were quick to deduce the problem and had the unit up and running in less than an hour. Afterwards, he took the time to explain what happened and the work they performed. Second unit went out two weeks later, Andres came out this time. Great service from him as well. Prompt, respectful and on point. Can’t say enough about these guys.
Overall I was left frustrated. After scheduling an inspection, the technician arrived and told me they do not work with metal duct systems. This was a waste of time and could have been screened for during my initial call. On a good note, I did appreciate how easy they were to get in contact with.
Gabriel and his partner arrived promptly and diagnosed my ac system issue quickly and accurately. This was after hours on a weekend. They referred me to an excellent electrician which was ultimately the problem.
These guys are really great, I was blessed because I thought I needed a new AC right this minute and they came over to check it out and ended up just fixing my AC for now. Anyone else would probably just came over and said yes you need a new AC right this minute but these guys didn't now I could save a little bit more for when I do purchase one. God bless these guys and their business. Thank you very much!!
You ring these guys spring...Great customer service 100 percent...I will continue to recommend this company to all my friends and family....The owner (Chris) showed up to our home to re check his employees work they had did for us....Awesome!!!
My technician arrived early on a holiday weekend. He was completely professional and thorough. My problem was diagnosed and fixed in less than an hour. He left every area he was in clean and neat.
It went very well, they clean up, the unit works wonderfully and I am Very pleased
Tri-City A/C is a great company that stands by their word and backs it up. They just installed a new A/C and because of a factory delay they reimbursed me the rebate difference from a 16- -15 Seer system and they fixed portions of the plenum and duct work that improved the air flow throughout my home. They installed a Micro-Air Easy Start system that will allow me to run my system on my portable generator when ERCOT messes up. Matthew, Gabe and Chris were professional and I recommend them without hesitation or reservation!
By far the best HVAC company I've ever worked with. I'm a small business owner and 1 of my units went down. I called Tri-City that morning and they showed up the same day to help trouble shoot the problem. The owner Chris even came out to check on his crew and to help get my unit up and running. They are honest and fair when it comes to pricing. But their customer service is above par! I highly recommend them for any HVAC services you may need! Tanning Salon/ Boutique owner
Guys were super nice and respectful of space. Very professional and great work done. Would recommend to anyone. I’m extremely happy and was proud to support a local owned veteran’s business. Prices were exceptional along with warranties.
I had the positive experience of meeting Chris and one of his staff during a service call. They were both very professional and thorough. I got the sense that both took pride in their work and taking care of their customers. The earned my business.
From the beginning TRI-City AC has been great. Our 39 year old AC went out and with that being said we knew we were gonna have to get a NEW AC. Knowing how costly it can be we got 4 estimates, each company came out to do their evaluation and tried to get me into a bigger unit! EXCEPT Mr. Matthew not only did he point out what the other companies were trying to do but also explained what could happen if I did get an oversized unit. Also he was the ONLY one to go above and beyond and check out the attic where he found my ducts shredded and some not even connected! It was from a raccoon problem I had earlier in the year. I would had never known I had any duct issues to begin with had he not gone up there. They made installation an easy process for me, from helping me pick a unit to financing options! We are all around happy with our new unit and don’t dread the summers like we used too! 18 MONTH UPDATE- Still very appreciative to Owner Chris and his team. They came out to do an anual maintenance which is super thorough! While doing their routine they saw something a little unusual with my unit. They said their GM Gabriel would come out to check it for himself. Him and Chris came later to inspect. While doing their evaluation, Chris pointed out some minor issues from installation. He said although they weren’t a problem right now but maybe later down the road it could be. Even though my installation warranty had already expired he was still willing to take care of it free of charge. I really appreciate his honesty and the high standard he holds his company at. Least to say they will FORVER have my business as we as friends and family.
Gabe was clear about what he would do and the window when he could arrive. He followed through exactly with what he said. He offered some service options without pressure and at a very reasonable cost.
Great service
Had ac troubles and these guys were so quick clean and timely.
This was the first time I have used Tri-City. They went above and beyond to get my heater working during this cold snap so I wouldn't be without heat all weekend. They came out late Friday afternoon, diagnosed the problem, went to get the part and completed the work. If they treated a stranger like this, they have earned all my future business?
Very nice and courteous teck and owner great to deal with
UPDATE (18 months later): Owner Chris and GM Gabriel came out to perform annual maintenance on my AC and furnace. They were extremely courteous and easy to work with and did an outstanding job on the maintenance, identifying a couple of minor issues from the original installation that I would never have known about. They offered to fix them with no hassle or additional charge. I'm highly impressed with their honesty and willingness to stand by their work. They are an amazing small business to work with. Highly recommended! Gabriel and his team are absolute professionals, especially Matthew. They were a pleasure to work with during the negotiations for our new AC system and were very professional and courteous during the install process. The system has been working great now for 6 months and they have been responsive (willing and prompt) to answer any questions and to resolve any issues I have had since the install, which speaks volumes about how much pride they have in their work and their dedication to their customers. I highly recommend this business for any HVAC need.
Damien did a great job repairing my A/C issue