Reviews (100)
Had an HVAC problem that this company tried to tell us was due to a leak from a faulty outdoor coil. They then tried to tell me the cost to replace the coil was almost $11k. I called the manufacturer. The cost of the coil? $1230 dollars. They then tried to up sell me on some bogus 10 year service contract at more than 20$k. Even better, I called two more companies for a second opinion. Neither found a leak anywhere. One advised that San Antonio air service experts are crooks as the cost to replace the entire unit is no more than 6k. The other even suggested that these guys drained the line and that it seemed suspicious that they claimed it was the coil leaking Freon…. For context my unit is no more than 5 years old. The tech was unprofessional and sounded like a total used car salesman. I sensed BS immediately. In the end it was a short caused by a bad thermostat that had recently been installed. A simple repair costing a few hundred dollars. Obviously I canceled my membership and I am still considering reporting this to the BBB for and pursuing a BBB downgrade if I get anymore issues from these people. Criminal.
10/10 recommend. We had a new AC unit quoted and installed. Christian helped get us down to an affordable price and addressed all of our questions very quickly. The price was very reasonable given the rising costs of parts and labor in today’s economy. The techs, Adan and Mike, came out a day later and the entire install only took 4-4.5 hours. They were friendly and professional subject matter experts who addressed my questions and ensured all the appropriate tests were run and passed after installation. Thanks to this team, our AC is running smoothly so far and we didn’t break the bank.
Jose came to do an eval and have given us options that's more favorable.Not only he came in past normal working hrs but he 's also professional the entire time He didn't looked hurried as he explained the process.We were able to come to a decision right away.We didn't feel we need another 2nd opinion with the estimate he had given us.Truly San Antonio Air is the best company to go.Honest,reliable and dependable!!
Jose G and Edgar were attentive and informative with diagnosing and deciding my system needed. Very happy with the services provided.
Larry Arriaga & Jose were very professional & knowledgable. Did an awesome job installing kitchen faucet & garbage disposal.
Made a last minute call to have a water leak repair and not only was my problem treated with priority but also given an awesome service by Larry Arriaga and Jose R. I have been using this company for over a year for all my needs and will continue to do so. Thanks team!
Shaun and Brady are awesome, I recommend them to anyone they came the same day and got me set up with a new unit
I am a real estate agent in the area and needed an HVAC company to come take a look at a property for one of our sellers. Our usually go to companies were booked pretty far out but San Antonio Air Service said they were able to come out same day between 4-6 pm. I let our sellers know that someone would need to be there during the appointment so our seller left work early to be at the property between 4 and 6. At 5 I called to get an update on a more accurate time the tech could be there and never received a call back, never got a call to say they were running behind, nothing... ZERO communication. I then called again at 5:30 and waiting on hold for 45 minutes until I finally hung up. Our seller could not wait at the property any longer and had to leave. It is now 6:30 and I have still received no communication from this company. Absolutely unprofessional.
Larry & Jose came promptly & were very knowledgeable & explained everything along the way. They are plumbers for San Antonio Air who found & repaired a leak inside the ceiling from a condensate pipe. Their prompt service halted further damage. Thanks guys!!
Larry and Jose are true masters as plumbers. They came out the next morning and completed their work in the hot sun and even hotter attic. They always smiled and loved to talk with me. Their work was outstanding as usual. I call upon them every time I need work done. I strongly recommend them to everyone.
The Technician showed up almost 2 hours late and when the technician arrived, he was accompanied by a salesman, who tried to sell me a 2.5 ton system for 14000$. Blamed on inflation and said everything is more expensive now. Criminal.
Adan and Andrew did a great job getting my condensate line unplugged. They even left it in a way that I can access it better if it happens again. Great job from a great company.
Adan and Andrew were very good and efficient in the installation of the new system. Their knowledge of 18 years experience was very reassuring for me as they did the installation. And a big thank you for Nick in getting it. They all were very good...from the lady who took my call to Adan and Andrew who installed it. Thank you so much!
Jose & Paul did an excellent job installing my HVAC and furnace. They worked really diligently, even though it was super hot (Texas in June!) and got it done with time to spare. They also took the time to explain how to maintain the unit and showed me everything I needed to know. I recommend this company!
AC installers Paul Santana and Jose Garcia were very professional, friendly and very informative, were a pleasure to have them in our home.
Ezekiel and Christian did a fine job of finding and fixing the emissive leak in my attic. Professional and pleasant to work with.
Repeat customer, always had great communication about arrival time, great service, and the job is done right for a good price. Edgar and Oscar came by today and fixed us up and showed us easy ways to maintain our system ourselves to avoid future problems and also found/used a coupon to save us money.
Larry and his partner( great already forgot his name ) today did an excellent job installing our new water softener. They did a great job explaining everything on how it works and did the job very quickly and professionally. Would recommend them to do all your installation work if needed . Definitely will use them again.
Jose and Paul were the best. They were prompt, professional, friendly, and did an excellent job on an Ac unit installation.
Mike and Oscar were top notch professionals. Highly knowledgeable and worked with me to ensure what I need was done within my budget.