Reviews (32)
I would like to say thank you to Richard, Trevino, and Pinnacle Aire, they came out to my house and serviced my air conditioner while it was so hot outside, it needed a new part and it needed to be cleaned up and they did a great job. it’s working just fine! These are the guys to call when you need anything for your air conditioner! They are the best!
Our A/C stopped cooling late last night and I went into a panic of course lol. Richard, the owner, reached out immediately and came right over. He diagnosed the problem quickly and swapped out the part. He took the time to explain everything that was going on and why. Richard was very honest, easy going, and professional. It's so difficult now days to feel comfortable and as if you're not going to be ripped off. He put our mind at ease and that was refreshing! We will definitely use Richard for all future A/C work or maintenance and we highly recommend him!
Richard and his team were absolutely amazing. They helped me with my home warranty company and together, we solved our large AC problem just in time for this coming hot weekend. Richard went above and beyond! Many thanks Pinnacle Aire! You're our AC company of choice from now on.
End of December 2022, our 26 year old heating and AC system decided to call it quits. Luckily we had a home warranty and 99% of the cost was covered. Home Warranty contracted Pinnacle Air to do the removal and installation of the new unit. Richard and the team at Pinnacle Air out performed to say the least. They kept us informed as to the progress of getting the parts/unit ordered through the home warranty. They contacted us as soon as the equipment was ready and set up a time to come install. Installation was smooth with no issues, they even fixed the decking the attic unit was supposed to be mounted (old unit was just on the joists) and they cleared out the drip line. During the installation, they also installed a UV light and cleaned our ducts (additional out of pocket cost). Cost to clean the air ducts was more than reasonable, we were quoted from a "big name" HVAC company in the area for over $2K! Needless to say, we will be utilizing their services going forward.
Incorrect diagnostics. Poor communication skills. Mr. Richard even suggested to get a second opinion- took his advice. Other A/C company found the problem within 2 minutes. Will not recommend this company.
I am incredibly thankful that I found this company. It was a ridiculous full week without AC and two other companies had come to my condo prior to Pinnacle. They did not know what they were doing and made it seem like I had an unfixable problem. Richard from Pinnacle and his sidekick arrived and had the issue fixed in less than 15 minutes. And they made duly sure that the unit was working and functioning properly before they left (which the other two companies did not do). I am a first time homeowner and I had no idea it was this difficult to find trustworthy service. Richard patiently and knowledgably answered all my questions. I will go straight to Pinnacle going forward.
Ac stopped working. Warranty company sent this company come out for repair. He showed up and then left collecting the warranty money and never fixing the unit. He never contacted me back. I then called another AC company and my unit was fixed in a matter of minutes. You definitely get what you pay for.
I recently moved to San Antonio and had called several AC companies to get bids for a new AC, but felt like the other companies were trying to rip me off. Pinnacle Aire was recommended to me and I am very happy that I called them to give me a bid on a new AC. From the initial call to meeting in person and to the completion of the air conditioner installation they were professional and their price was fair. I highly recommend Richard and Pinnacle Aire for all your A/C needs. 5 star service all the way around!
My A.C. went out the hottest weekend of the year and required replacement due to leaks and the use of outdated refrigerant. I did my due diligence and received quotes from several competing companies. Not only was Pinnacle one of the most affordable, they were very professional and were able to get the job done within hours. We're very appreciative for their service and family-centered business attitude. You can't go wrong these guys!
On the spot no beating around the Bush got the job done...
Richard was outstanding! He called as soon as possible to schedule appointment and arrived on time even though the weather was terrible. He was friendly, professional and listened to all my concerns. He completed the repair and had me up in running in record time. Richard even followed up the next day to make sure everything was working well! You don’t receive customer service like this very often. I highly recommend Pinnacle Air, They will be my first call for all of my future HVAC needs.
Richard is the owner and I was very impressed with his Professionalism and the high quality of work his company did. I had a whole system installed Heating and Central Air and pricing was very reasonable. I am extremely satisfied with the installation and how quickly they completed the work.
I had to use them because it was thru my home warranty with fidelity national home warranty. They did not seal the back of the unit so l had insulation, and dust going thru my entire house for months and got me and family really sick. I just hired a local hvac company to come seal the unit pinnacle air just installed in the late July. Also, one of their workers had a tantrum right in front of my garage and and started throwing the insulation material against my driveway. It was all caught on security surveillance cameras.
Richard was honest, efficient and informative. He was on vacation but still helped us understand the process. He sent one of his crew to inspect the issues on Saturday and installed our unit right after his vacation. I think he even came back early to order the parts. He gave us a military discount and offered to submit our warranty for us. Highly recommend.
They never completed the job they just invoiced the worst warranty fidelity home warranty. They support that has the worst rating 1.9 for many years. They charged me without fixing the job. They are impatient and unprofessional on the phone. I was scheduled for later time but showed up early. They do not follow up on their job completion or call the customer that they left. But they are so quick to invoice the worst warranty company fidelity warranty. Find another service provider.
These guys are great. Had an air-conditioning leak and within minutes they diagnosed it and fix it. Both wore masks and were very respectful and professional
This company was contacted by our home warranty company. The day we called them they returned our call as soon as they could that same day, set appointment for the next day. Ordered the required part, set appointment came and installed as promised. Highly recommend Pinnacle Aire for your needs related to heating and AC.
Great customer service. This business is locally owned & family operated. Mr. Richard Trevino (owner) explained the problem & was able to repair the issue. He let me know the cost up front & walked me through 2 options on the repair. I ended replacing the whole part that was damaged. I appreciated his service & will recommend him to anyone!
Excellent service and very professional! We honeslty couldn't have asked for a better experience.
I was put in contact with Pinnacle through my Home Warranty. Initially he was responsive during the work assessment phase but then didn't answer my calls, texts, or voicemails after I called to clarify work that he was going to charge me. He ultimately dropped the work order and didn't even notify me, eventhough he accepted the job. It has been two weeks and I still have no AC and now I have to wait for another company to do the work that he assessed. Completely un professional! A simple text letting me know could of saved me some time.