Reviews (100)
I'm not sure what is going on with this business I call them and it says the number disconnected and they have a thing that says text us I do that and I'm told I'll get a call back shortly I waited hours and then I texted back and they said oh the office will be open on Monday I have medical problems and extreme heat makes me sick so I'm sitting here for hours waiting for a call back that was never coming they say they have 24 hours service so I don't understand if they're out of business or what's going on but this is not make me happy
I called this business because they had pretty good reviews and website said they were available 24/7. Their local number was listed on yelp - I called it and got someone's mailbox. It was asking me for a code to get in. So I went online and filled out an online form. An hour later, no one had called me. So I got back online and tried their chat feature. Person chatting was very nice and prompt - but told me no one could come out until tomorrow. That 24/7 in their advertisements is misleading (or I thought so). So I called another company and they'll be here in an hour and hopefully I won't have to try to sleep without air conditioning.
Service Technician Isaac arrived on time and patiently listened to our concerns. Isaac was knowledgeable and worked on our system. With the pandemic I’m sure it is challenging coming inside of different homes. Isaac was cautious and kept social distancing/ masks all while making us feel comfortable. Isaac is an asset to Elmer’s AC.
HORRIBLE!!! Do NOT call this company if you need emergency AC repairs. I was told at 7:05pm that someone would be out to my house by 9:00pm. NO ONE ever showed up!!! I would have called another company, but since they stated they would come out to our house… Hot house, no service, and this company… HORRIBLE! Go with another company. If you couldn’t send someone out, just be honest and say that.
So my AC was frozen solid and I called them to come look at it and they were so friendly and nice, got it up and back running, they have fantastic customer service and work ethic, very professional and reliable. I would definitely give it 10 stars if I had the option and if anything happens again I will definitely call back and recommend this to anyone. Specifically Isaac was the guy that came to my home, so you can always ask for him as well (he’s the only issac) but overall it was great service, probably the best I had so I just had to give them a 5 STAR google review :)
These guys are a joke. Don’t have enough time or space to write everything that was done so providing pictures of their work. They put in new system and I wish I would have never used them. This is just a small sample of their work. Might be a small issue but the workmanship is less than zero!!! Well it’s a good place for a home for the birds that is. What crappie workmanship. You judge
I hired this company during the winter storm because the heat wasn’t working correctly and to expedite it I called them instead of going through insurance. They came out and did their diagnosis, they turned the Ac on to defrost the board outside, while doing so they unhooked the heat. They told us it would be almost $600 for one part and was needed for the heat to work. I never heard from them again!!!! After 1 week with no heat and below freezing temps I went through my insurance and they came out and turns out the heat never worked because they disconnected 2 out of the 3 parts needed for the heat to work. He literally came over and hooked it up and it worked! They tried scamming me to pay them almost $600 for a part that’s not even needed for the heat to work. Let alone we had to go to a hotel because they unhooked the heat. DONT HIRE THEM!!! It’s been over 2 weeks and I never heard from them after that first visit!
On Time Elmer has always been our go to for all our plumbing needs. Our Technician Austin was super thorough, and professional. He answered all my questions in detail and straight to the point.. you really get what you pay for i highly recommend him Thank you guys!
The senior technician Mike was very professional, friendly and explained in detailed what the plans were and that made me and my husband open to hear more of the plans. I’m glad that I chose Elmer’s and I would definitely refer to my families and friends for the service!
Fast, friendly, and professional team. My HVAC system was in sad shape, they (Manny) explained what was wrong with my system that had been repaired many times over the last 20 years, some of the problems were very dangerous, the gas line was not up to code, chances of carbon monoxide poisoning were very high and the old units efficiency was poor at best. My family and home are my biggest investment and deserve to be safe. Now we are thanks to Elmer's crew. I'm not a rich man and the new system is not cheap but was told that the newer system would practically pay for itself over its life time. Time will tell but pieces of mind that we're safe from gas explosion and carbon monoxide poisoning makes sleeping a lot easier. I was given multiple choices and prices ranges for a new system and made my choice, they were able to remove and install the new system that day and set up a follow up the next day. To be honest I did have buyers remorse that night. The only thing that I can think of that they (Elmer) did wrong was not giving me more options, yes more. Things I didn't think of at the time. My compressor and A coil were aging but not ancient, the mainboard (computer) and exhaust fan were about a year old so the air handler and heat exchanger were the true issue I believe, this is what kept me awake last night. Could I of gotten away just replacing that...I'm not sure it would of cost less but that was an option that I didn't think of. I'm sure that repairing my old system couldn't even compare to the efficiency of the new one though just would of liked to know if it could of been done and cost. Do I regret buying this new system...no not at all...just thinking that I might have been given more information on my repair. These guys are great and would still recommend them just take the time to think about all your options before you sign on the line.
We had a whole new system installed on 7/25 because our old one was irreparable and ran off the old refrigerant per their diagnostic. In the 1st week of install the ac had 3 service calls besides the install and a late finish that we had to keep reminding them to come out and complete. We also found out they didn't install the UV antimicrobial light as promised. Every time we saw someone new. We asked multiple times for them to come get the unit and give us a complete refund so we could go elsewhere. Lorenzo said he would like to "make it right" by giving us a partial refund and fixing the unit, but negating our service contract. We agreed and said they would have to provide at least the 1st year's service incase their work was still incorrect. That was a mistake. Within the first month we found out we needed a new compressor (even though it was brand new). Then they tried to tell us the new unit wasn't cooling because of inadequate insulation and windows. The old unit cooled fine until it quit, so that didn't make sense to us. Also we had to stay with family until they could fix the ac on one occasion. Before a month and a half they came out for more issues like condensation and unit freezing (literally ice on outer unit). They sent someone else who said the coils needed to be replaced. Again, these were brand new. All the while we've been emailing 2 separate people to try to get the CPS rebate squared away, because they do not know how to write up the invoice correctly. They are the ones who told us we would qualify for the rebate and they can't even produce the proper invoice. As of today the ac still gives off a smell when kicking on and we have never received the proper invoices for CPS rebates. This is the worst company we have ever worked with. We have had issue after issue with incorrect installation and improper fixes on parts. I really don't know how they stay in business. Edited to add: all techs were nice, however we wish the work was completed with no i
There was a delay on our appointment, however we were kept informed about the delay and offered a reschedule. We opted for them to come the same day at 5p, which they did but it was after 5p. The young men that came were very pleasant, apologetic and very respectful. They immediately started their work, very efficient and kept us informed about what they were doing. They completed everything, cleaned the blower, cleaned the air ducts and vents, and installed the lamp to kill mold. Everything was completed in a timely manner. We just need a crash course on the mold lamp. We have been with Elmer’s since it was under a previous owner (Expert Tech) and we have always had great service and all the gentlemen that have been sent to our home have always been very respectful and very informative about what they do.
I have been using Elmer's for my A/C service for four years now. Every time I have had them over for service, I have found them to be very professional with a high regard for performing quality work that is required. I have not experienced any "sales" type engagement to try to get me to buy beyond my desired level. Top notch people.
I was well informed of the inspection and the prices seemed better than the competitors. The service was friendly. What I didn’t like was the sale up from a repair to getting a whole new unit. The sales agent made it sound that a repair would only last a little while and I quote, “You wouldn’t go to Vegas on a spare, would you?” That got me scared to get a whole new unit and my budget was already tight from purchasing a new vehicle. I got a loan for a new unit but I think I could’ve saved more money with a good repair. That’s why I rate it 4 stars.
The technicians Lawrence Silvas come out to fix AC unit that was just installed by Elmers on April 22, 2020 that I still have warranty on. He walked around took pictures on the temperature switch and Then walked outside to the AC unit Took more pic and then said my charge $2,100. He said it was not covered under my warranty and gave me no other explanation. I told him, I did not have that kind of money. He went to his truck came out and said OK we can do it now for $800. We walked in the door and said that I’m sorry I just don’t have that kind of money. He said he wanted me to sign a waiver saying that my warranty would no longer be any good with Elmers. I told him I refuse. I would not sign any kind of waiver. That I needed to call the office on Monday. That’s when this technicians voice changed and became very abrupt and toxic. I told him to please do not take it personal. I just don’t have any money but I would give him the $59 cash even though all he did was to take pictures.I told him I wanted a receipt. He ask me, If could just enter my email on his notepad ..which I did. Then I later take a look at my email, then I see a signature that I never did sign stating my warranty with Elmers Is no longer good. It was a terrible experience and here I am still sitting with no air condition. It was a awful terrible experience. But I will call on Monday to put a complaint.
I had an awesome experience, the company told me it’d be between 2-6, but thank God they came early as I had no AC in these Texas triple digits, Tech Gregory Thomas was awesome, very experienced, and personable. Of course I signed up for the maintenance plan with a Tech like that! He told me everything that was wrong, how he was going to fix it, and went about his Job like a true Professional. We had an extra surprise with the charger gadget breaking off in his hand, but he didn’t get frustrated, he had what he needed to fixed the job. I was only thankful that he was super prepared for all incidences. I give the Company and the Tech 10 out of 10! I looked forward to continued service from this A1 company!
The temperature inside the house was 90°! I called Elmer's as our AC unit was not cooling. Annette was friendly and took my information and explained a technician would be out to my house shortly. Within 40 mins Greg was at my house. GREG immediately diagnosed the issue and gave me options that best suited my needs and provided me with a long term plan as well. He was willing to educate me on the services he provided which I greatly appreciated. That is the first time anyone has taken the time to do so. My house was feeling cool and liveable again for me and my family. I want to thank him for exceeding my expectations. Great job Greg! In addition, Greg explained the reason for the color pink associated with Elmer's. Ask your technician if you can, the story is very heartfelt. <3
First time experience! Greg Thomas from Elmers was on-time, very polite, explaining each repair as we went along. He was patient, answered all my questions and gave me some great advise. Thank you for being such a gentleman, you represent your company well! The last thing he said With a smile was “Welcome to the Elmer family!”
Had an AC maintenance diagnostic done by Kendall. He showed me everything he did, why he did it and explained each component in laymans terms. Very educational. He also informed me of some proactive upgrades I could do to protect my equipment without sounding like a salesman pushing to sell me stuff I dont need. He was very knowledgeable and professional. Like all other Elmer AC pros, I would be happy to see Kendall again to service my system. Thanks again Elmer for outstanding service.
More expensive than I liked but overall great, quick service. I had extremely high water pressure that required an additional valve as well as a replacement expansion tank off the water heater. The water pressure issue was fixed within hours of initial appointment being scheduled.