Reviews (100)
Best customer service experience that I've ever had. Alphonso was great at explaining what needed to be done and what he did. There was no unnecessary up-selling or suggestion of a service I didn't need. I appreciated that!
Tom was good work he fix my a/c and was very nice person he did a good job want him to come back if anything breaks again Tom did a good job my baby are happy and out of the heat thank you John Wayne for have good work like Tom
Called in Cowboy AC for 1st opinion and was being pitched to buy a BRAND NEW, $15k unit bc my unit had mold. Called Jon Wayne for 2nd opinion and was shown NO MOLD on any of the unit or ducts! Not inly did Jon Wayne save me $15k, they didn't even charge for a visit! Is there an option for 6 STARS???
Jose and Johnathon are very good professionals. They had some issues while in our home installing the unit, however they did an awesome job and we are very satisfied with it all.
My experience with this company has been exemplary. My service professional (Raul) was so knowledgeable and he found solutions. There was zero pushing me to do anything. He stated the facts and showed me everything! Then he talked solutions leaving me to make the final decisions. They back their work up with a great warranty program as well as a great maintenance program. Please give this company an opportunity to help you with all your heating, cooling, electrical and plumbing issues. They definitely have old fashion values and commitment. Honest, reliable, respectful and integrity!! Thank you Jon Wayne for being who you are and offering us, your customer, a place to go when we truly need a great company that appreciates and values their customers.
Very quick in installing a brand new AC we were scheduled the very next day for install and on a holiday no less. Jon Wayne service is top notch
Carlo the service tech was very knowledgeable and explained every step. I never had expected to receive the service I received but so glad I did. I will definitely be back for further service. Thank you
We bought a brand new unit through John Wayne and it’s been horrible. They overpromised and under-delivered- BIG TIME. It’s been 7 months and they’ve had to come out, as of today, THREE TIMES. First the unit was defective. Next, the unit wasn’t blowing cold air… we reported this on a Saturday morning and they said they couldn’t come out until Thursday. I will say, after informing them I have 3 children and it’s too hot to be in our home, they were able to come Monday. So on that visit, something wasn’t welded properly and there was a leak. That repair was MONDAY. Today, the following Wednesday, the a/c isn’t working AGAIN. The service rep told me, “Well with this heat wave, things can happen.” Things should not happen to a brand new unit when the heat wave we just had is definitely not the worst it can get in this area. This has been a horrible experience and I wish we hadn’t used John Wayne and we’re only 7 months into this a/c unit. This was a huge investment and we definitely should not have made it with this company.
Our service technician was great! 5 stars! The system is working great. Rescue plan is good. Not so pleased with the csr rep that set the replacement appointment. Due to having to cancel our original appointment. 0 stars for that customer service rep.
I contacted the company on Sunday, and by 7:00 A.M. I got a call back. The rep listened to my needs and had a technician on site by 10:00 A.M. A new unit was installed the next day. They were there on time. Technicians were professional and courteous.
Technician was very helpful and knowledgeable. His evaluation of the system was honest and he didn’t pressure us into buying or repairing our unit. Encouraged us to do our homework before deciding on whether to buy from him. Awesome company, thank you Brian.
I'm more than happy with the service I have received from Jon Wayne. The tech JD was very knowledgeable. I can't recommend them enough.
David and Jonathan were very professional and competent..They worked real hard to accomplish the task of installing the Ac/HVAC system in one day Not an easy task, since they had to.remoce.the very old system. They are to be commended.
My current Lennox ac works just doesn’t cool the upstairs as good. I called several companies to find out the cost and financing options they offered. I then called Jon Wayne to get an estimate for a new ac replacement that would be a bigger size. Customer service asked for me to do a credit check prior to the appointment. Short time later, I received a call from the finance department congratulating me that I was qualified and the salesman would go over everything with me tomorrow. 30 minutes later, I received an email from one of their finance companies stating that I qualified for $55,000. I thought to myself that is weird being that amount. Next day, Salesman came out, looked at the whole system then calculated the load test to see what proper tonnage would be necessary. Next, my wife and I were informed that the first option for replacement after being discounted was going to cost over $43,000. New home build systems do not cost that much. After the shock and laughter stopped, I was asked “how much did you want to spend?” The classical used car salesman line. From that point on, the company could have given me a new system and I would have said no. Salesman then gave us a quote of almost $17k with a huge portion of that being a maintenance warranty package. Seems to me, the company must be selling poor quality systems and raking in the dough with these overpriced ridiculous packages to keep them in business. Be ware and call others before spending 3-5 times more with this company and not even get a brand name product.
Maurice Smith was the technician who serviced our home. He was very respectful, kind, informative, and professional. We greatly appreciate your services. Thank you.
I was do blessed to have had the pleasure of having Hal Wirtjes as the plumber who came to repair the water leak. He was polite, professional. and explained the problem which he repaired.
Garrett did a great job. He is very friendly and polite. Glad we are using Jon Wayne services.
Wonderful group of people from the receptionist who answers your call to the person who comes to your home to perform the necessary services. All are very friendly and take the time to listen first and then respond with your answer. So very happy with Jon Wayne.
Service rep was very informative on every step he was taking. He did an excellent job. I found this to be the each time Jon Wayne company does a job at our home.
Jon Wayne is a remarkable company! Their customer service is exemplary. I want to especially thank Helen and Mary in the office for helping us set up the service call, and Andrew for his great work in helping us figure out our problem. Andrew was so helpful, kind and courteous. He is a great ambassador for Jon Wayne!