Reviews (24)
Very helpful support team and great products! Got me fixed up in a couple of minutes.
I had called earlier this week about a problem that i've been having with one of my a/c units and the tech support really helped to resolve the issue. I would highly recommend this company for a/c units
Had an excellent experience with everyone I came in contact with everyone was super helpful and could answer any questions I found myself with. I had exceptional help with James in tech support he told me what to do in minutes and got my unit up and running fast. Would highly recommend to anyone looking for a great AC unit with a great company to help you with any need so your never without AC.
Great products great support. I have one in every room. Would not have it any other way. Decades of quiet cooling, WiFi works great.
Had a furnace system from 1971 that finally quit a few days ago. Over 50 years. Pretty amazing.
Over a year ago now we had a Friedrich 5 zone mini split system installed in our new home by a local installer (Julian Aguilar of Fire and Ice) in Durango CO. This is our second winter without a properly working heating system. We have been given the run around by the installer and Friedrich for well over a year now with the company saying there is a know issue with their multi zone mini splits and that they were working on a fix. We finally received the "new" circuit boards and the system works even worse than before. Friedrich is a horrible company that does not stand behind their product, and I can understand why, because they produce garbage. Stay away from this company, they will only leave you out in the cold, literally.
it is very sorry to see what has happened to a great Air Conditioner company from San Antonio, Texas. I have 5 units which I purchased about 10 years ago which is still working great. But sadly today we could not buy one or get any information from the dumb operators answer the phone on customer service. You should think of your business model before it disappears from the playing field completely.
If you want an AC unit that doesn't have all the functions advertised, is significantly louder and less efficient than it could be, and has terrible customer support then look no further than Friedrich. They are the worst AC company I have purchased from. They seem to have been quality at one point, but that was a long time ago. They don't stand behind their products, some of which they know are faulty right out of the box and their manuals read as if they are written by someone who doesn't have the product in front of them and has never actually seen it. Do yourself a favor and look at other brands.
Don’t even consider buying a Friedrich unit!: I paid over $1,300 for a thru the wall KEM18 unit and the internal thermostat is terrible. The previous unit that I had also had a terrible internal thermostat that the technician said could be resolved with a remote thermostat. I bought a remote thermostat and it did resolve the problem. Unfortunately according to Friedrich they discontinued the remote thermostat for this model 2 years ago. Now I am stuck with either listening to the unit cycle off and on every minute if set on Auto, or setting the fan on On where it runs continuously. As others have noted, their customer service is terrible. You are indeed lucky if you can get anyone to answer the phone, and they don’t even bother to reply to emails. Pay no attention to any Consumeraffairs.com reviews of 3.8 that you might see, as in their own words they are paid by the companies for providing their reviews. Check their own reviews and you will see that over the last 10 years the clear majority of the reviews have been 1 Star with only 1 or 2 reviews having reviews of 4 or 5. So how in the world do they arrive at an overall review of 3.8?
Long story short: Dealing with the company Customer service is a pathetic nightmare. I had bought a very expensive AC which arrived damaged. The companies affiliated AC techs don't care or want to come. The customer service department lies. You wait on hold, they hang up, they lie to just get you off the phone. Its basically a war of attrition. I wrote to corporate and never got a response. They farm out customer service and nobody is watching them. Do yourself a favor and buy from a Japanese or Korean company. Friedrich doesn't care about their consumers, especially if your not a large business.
Fraud alert. Friedrich WCT10A30A is only cool and fan. It contains none of the advertised features. No wifi, no clock, no timer. The technical specifications are all false.
I bought a friedrich dehumidifier model D70BPA through Amazon in June 2017. I use it during the summer months in my basement. When I went to use it this summer in June 2020 The cooling fins would not become cool ... thus no dehumidification would occur. Finding an authorized repair place was difficult, when I called friedrich they gave me the name of two places but would not tell me the address or how far away they were from my location. I called both of those locations only to find out they were no longer servicing Friedrich products. The last place suggested I check online which I did and found a few others as well ( I did note that online the location of each service area was clearly indicated, not sure why the representative would not tell me that information) Today i called friedrich to find out about what would happen if my unit could not be repaired. The representative told me that I only have the standard one-year warranty and the product is not covered past One year unless I bought an extended warranty . I told the representative on the brochure that came with the humidifier it states that the limited warranty is Described in two sections, first section is the first year coverage, the second section says "second through fifth year" and describe what is covered through that period. There is no mention of having to purchase an extra warranty to get the second through the fifth year coverage. because of the lack of warranty coverage I have told my repair place to just trash the unit ... it's not worth the expense of having it repaired without any warranty coverage. I will never buy any friedrich product again !
They stolen my rebate never answer I buy a/c they said send rebate cupon via mail and receive money back lie they are maffia I write 25 time never answer.
NEVER BY FRIEDRICH ! This company is a POS because the first time you try and clean the unit it will never work again, thank you Friedrich for taking my money and designing a POS A/C unit.
Non-existent service. There are AC dealers in town who refuse to work on Friedrich units. The nearest repair place listed on the website is in Austin!
CANNOT GET A HUMAN TO PICK UP THE PHONE. BEEN ON HOLD FOR HOURS. HAD PURCHASED A NEW SYSTEM AND HAD A QUESTION. WILL BE RETURNING IT TODAY AND PURCHASING FROM A COMPANY THAT SUPPORTS ITS PRODUCTS.......
Awful service. Waited twenty minutes twice for a phone call on hold while I was only caller number two. They also can’t seem to answer emails in timely fashions, or answer the questions I need answered.
Have had 4 zone units over 20+ years with no problems. One unit was working after 16 yrs. I changed to increase effecincy.
The worst customer service on the planet.
The Friedrich reps them self don't know details of their own air conditioner units and they provide false information I emailed them about a portable air conditioner if it has auto mode for heat and cool and they emailed me back that it has and I verified it again with them and they said it has that feature but in fact it did not have that feature so later I called them in asking them about this so they said that this representative that I emailed was a temporary representative... I also bought an air conditioner model number ys10 10000-btu and paid for that more than $1,000, when it arrived the instructions book showed that I need mounting brackets but they did not include that with the air conditioner they did not even include the top angle to prevent it from falling out the window, also the front grill louvers broke after the first use! They are charging so much money for the air conditioner and providing such cheap products, BEWARE!