Reviews (100)
This is the worst company I have ever experienced. I truly cannot believe they still have their doors open. Do not work with this joke of a business.
IF AMERICAN HOME SHIELD ASSIGNS THIS COMPANY TO YOU, REJECT THEM. I called and had an appointment set between1-5pm and i confirmed. I told them to call me if they had questions. They did not call me. They texted me really early in the morning to confirm my appointment again for the day for some reason. I had old them to call me because i am busy and do not have time to look at my texts. I didn’t see it until 2:49pm By then it was too late and they would not show up even if i confirmed. Now i have a broken AC that was not fixed This company is GARBAGE.
DO NOT USE THIS COMPANY & IF AHS ASSIGNS THEM TO YOU REFUSE TO ALLOW THEM ON YOUR PROPERTY!!! This company was sent to us through American Home Shield and from the start they were awful. We live in Texas 101 degree heat and this was set as a priority call on a Saturday which they dispatched the technician twice to diagnose and then didn't get fixed until Thursday. They were supposed to look at both of our AC units but regardless of my multiple calls to AHS verifying this the company denied knowledge and refused to look at the second unit. The technician told me he recommended we have the coils cleaned (which we do annually) and that would be an extra $400 which we declined. When he finally came to fixe the system on Thursday he walked into my home unwelcomed and unannounced without ringing the bell which was startling. I called my husband to speak to him and finalize the repair call and once we got off the phone with my husband he tells me he lost some freon while doing the repair and I needed to pay for it. I told him no and that I needed to call AHS - he told me he didn't have time to wait for that in which I replied that his company has had our family waiting for working AC for four days and he could wait or leave but I was not paying him. He left mad and yelling at me. I have made a complain to AHS about them and have asked WHY AHS continues to send this company out to their clients after reviewing the dozens and dozens of bad reviews.
Wanted to do unnecessary work on our AC unit for $600 plus the $75 fee we had already paid. Called another company who fixed the issue for $60. Also, they were completely disorganized about scheduling. DO NOT USE THIS COMPANY!
Wow. If I could give lower stars than a 1 I would. Do NOT use this company. We called several times to schedule someone to see our air conditioning unit to fix it. They kept promising they would come within certain hours of the day leaving us to call off work to ensure they were there. They NEVER came. This didn't happen once, it happened MULTIPLE times. We are only using this service because of our HOA. After someone FINALLY came to see what was wrong, they kept scheduling times and days and "ensuring" us they would be there. Guess what? They never came again. Do NOT NOT NOT use this AC Company ever! They should be out of business.
I am not one to write reviews but my experience with this contractor has been beyond miserable. The WORST contractor I have ever used in my life. I wish I could say that I’m being dramatic or embellishing but I am NOT. ZERO communication, ZERO accommodation, blatantly rude office schedulers and complete lack of respect for their customers. This doesn’t even include the actual servicing of the AC unit because that hasn’t even happened yet and it’s been 3 weeks of just trying to schedule a tech who doesn’t show up to my house without scheduling the appointment time slot!!
American Home Shield sent a work order to this company on 5/1/23, they called that day to schedule my service for 5/3/23, they called back shortly and said they had availability on 5/2/23 so I took the appointment. They confirmed my address and said the tech would call me the evening of the 1st to give me my window of time, they never called. The next morning they called around 8:30am to cancel the call because the service tech called out of work and reschedule for the next day. When I explained my frustration, the caller hung up on me. I called back to speak to a supervisor and explain that this is interfering with my work schedule, he basically told me too bad and then he hung up on me. I called back that afternoon because the tech hadn't called to confirm my 5/3 appointment, they confirmed my address and guaranteed that a tech would arrive. Now today, the tech calls to tell me he is at a different address and that he had to cancel the service until the order was dispatched with the correct address. So now we are 3 days into complicating my ability to work and 5 days with no AC. I would give 0 stars if I could. We are asking AHS to dispatch to a different service provider.
Requested through AHS. Like many others this ended up being a nightmare. The company is actually based out of Dallas and they just have technicians who live here in San Antonio. There's a very small number of technicians. I blocked off one of my investment homes that's an Airbnb for the appointment and they still couldn't hold the appointment and canceled causing me to lose money. Luckily I was able to see their poor performance ahead of time before really needing them for a breakdown. They help me to decide that canceling American Home Shield would be the best decision for me and just to pay for the things out of pocket where at least I have control with reputable companies that are actually located in San Antonio. Look at the 2.5 star rating it is a perfect reflection of this company. They are the only company that American Home Shield will use so beware.
My home warranty company arranged service through them. As always I expect the worst. This time I was pleasantly surprised. Arrived at the arranged time both days. Polite, thorough, and professional. He diagnosed a problem with the blower. Came back the next day with a new blower and installed it. He also took time to explain a couple issues with the furnace without trying to upsell me. I appreciated the little touches like covering his shoes before entering. They will receive my repeat business.
Referred to this company by American Home Shield. Do not use them. Had an appointment for mid December. They pushed it back several times. No-showed one time and were two hours late today. This is not a worker problem, it is management.
I wouldn’t even know about the quality of work. Their scheduling department has to be the worst in San Antonio. Never a call a text nothing. But a call 45 min before they are supposed to arrive? Are you kidding me? I told you AM Friday works best so you call me at 2:20pm telling me you’ll be here in 45! No call the day before or even the morning of. Such trash. Absolute garbage management and customer service.
Had to reschedule twice. First time no communication to verify time and date. Second time tech couldn't make it. During the Christmas freeze on 12/23... without heat for a week now. These people are through my home warranty company... not positive experience. Calling home warranty company to inform them
They were supposed to come out today (11/22/22) between 10-12 to repair a furnace that has been out since Saturday (11/19/22). They didn’t show up or contact me. I called the company and was told they weren’t coming because of the weather (it’s 48 degrees and no rain). They were assigned by American Happy Shield. BEWARE THIS COMPANY IS NOT WORTHY OF YOUR BUSINESS. If I could give them negative stars I would.
I had A-us Air come out for my heating issues and they tried to tell me that it was due to my nest installation and that it was losing power from the furnace. I had an electrician come and test the wires and check the thermostat installation and found no problems with power. I called another company out as a second opinion and they found the issue and fixed it quickly. It had nothing to do with the nest thermostat. A-US Air wasted my time and money by misdiagnosing my heating issues.
I have been waiting for over 5 weeks to have my AC fixed in southern Texas. They came out the next day after I called a quickly diagnosed the blower motor is out. 5 weeks later still not fixed. I can’t get ahold of the technician, the call center in the Philippines us no help, they transfer me to the main office and I get voicemails and no one calls me back. They have the technicians doing scheduling, repair, parts ordering and customer service. This company is BROKEN!
Philip was so cool and figured out the problem immediately. I’m so grateful he’s a genius and knew how to fix it efficiently since I’ve been sleeping and living in a 90 degree temperature house for the last 3 days. Yes, it was torture. Yes, Philip was my superhero. It was the glasses! Thank you thank you.
A U.S. Air Condition responded to my home warranty work order request. Steve did a fantastic job. Worked quickly to resolve my problem. Let me know what the problem was and how to prevent and fix it myself in the future. This is great because we were without air conditioning for almost 48hrs due to scheduling. This new knowledge may save me time, money and heat exhaustion in the future.
My A/C was not cooling properly. So I called AHS, paid the $125 service call, and they sent the work order to this company. I was skeptic when I saw the reviews about this company, but I didn't have a choice. Well they came on time, and answer all my questions. I told them that must be a leak somewhere that is making losing freon. They spent like 3 minutes checking and told me that the a/c need less of a pound of freon, and if there is any leak they won't fixed because they only look or fix leaks if is more than two pounds of freon are need. It sounds kind of BS, so they add less of a pound of freon, two weeks later same problem. I called AHS and I cancelled my contract right away. If you have AHS and a/c problems, good luck. I think the good reviews must be from the same employees and friends.
Completely rude and unprofessional. They lie and say they came out when they didn’t. They have been out twice to fix our a/c problem and it’s still not fixed. We were given a cell number to call or text directly if it was to mess up again. Low and behold, it’s messed up again. So I call the number and no one answers. Later I get a text from same number of three questions marks. Took me a while to figure out who was even texting. Then told to call the office during business hours. They were rude and unprofessional. Apparently they have no clue what they are doing. I called a different company to come out to see what was wrong, and they say it’s the expansion valve, but the landlord says we have to stick with this incompetent company due to the home warranty they are using. This business is garbage and I’m close to just paying another company on my own out of pocket just so I don’t have to mess with these people again. These people are a joke. I guess next step is leaving a review and complaint with the BBB and then see where we can go from there. Stay far away from this company!
Do not use this company. They tell you incorrect information about how to care for your AC unit and claim that if you don't follow their guidelines they don't cover the repairs. The information they tell you about covering your unit with an umbrella goes against professional guidance I find when searching online. When the heat gets blown out, it dissipates into the atmosphere. You don’t want the heat to go up, hit the umbrella and blow back. That could be dangerous. I’d never put anything on top of it, which will trap the hot air and run the pressure up, causing compression failure. “It’s like going down the interstate and putting cardboard over part of your car. It has to pull the air across and pull out, and you don’t want to recirculate the hot air. “I’d caution against the umbrella.”