Reviews (100)
The Tech, Reed was a great kid. Knew his job well. Problem is they charged over $600 for a capacitor that cost $70. He wanted to replace a contactor that is still working and wanted $225 or so on that $30 contactor. I have talked to s few AC companies since this job and they charge $150 for the contactor.
I give 3 stars because I feel we were robbed/taken advantaged of. Although we had a choice, my husband didn't want to have another warm, restless night since our HVAC pipe was clogged up and it was too late in the evening to get someone else out. We were charged $755 to CLEAR 1 DRAIN LINE. The gentleman that was sent out was professional and seemed thorough. I called earlier in the day to schedule the appointment and should have made other (backup) calls but I was at work and didn't want to risk several companies coming at the same time, nor did we want to keep paying service/inspection fees. I checked around the night of our service and saw, on the high end, to clear a drain line runs about $350. I even asked our technician why is it so expensive and he said he didn't know - after explaining to me a second time what he had to do. He broke a pipe under the cabinet during servicing so he had to go to the store to get another one. I was going to tell him when he got back not to finish and let us pay the difference but it was pretty much completed by then. Again, we had a choice and the issue was resolved but unfortunately, I won't recommend or use Republica again. The price is just too expensive for my comfort.
The girls in the office are fabulous! Very friendly and helpful. The guys coming out to service my unit are pleasant and easy to talk to and ask questions.
Austen came out on a Sunday night to work on (and ultimately repair) the issue we were having with our 2 year old system. He was courteous and thorough, adjusting the system until the issue was totally resolved. We continue to be exceptionally pleased with the service we receive from Republic HVAC!
Thank you Austen! Quickly responded with a visit to fix an issue with AC. Austen did a thorough job and got to the bottom of the issue for us. Appreciate the attention to detail and service!!!
Austen was very thorough and honest about the issue, much appreciated.
Ricky was very knowledgeable and took the time to answer all my questions.
Austen was very patient and good at his job and understanding.
I called this morning and in a hour, Randy came out, assessed the problem and fixed it. He also did a full system check to make sure everything else was working properly. Friendly staff on the phone, friendly and knowledgeable technicians in the field. You never want to need them, but you'll be glad to know they'll get the job done right! I'll be recommending them to all my family/friends.
Randy with the fast response and Kortney with booking of the call best service around came out Sunday evening thank you guys
Great response and awesome friendly service by Randy. Called on a Friday night and was able to get someone over by the next day.
Randy was awesome, had me fixed and cooling quick!
Randy did a great job. Showed pictures of the issues. He is friendly and knowledgeable.
Randy,was kind courteous and knowledgeable about his craft! His work ethic was superb explained and showed me everything that was wrong with my system!And he fixed it.
Randy McLean performed above expectations in communicating and completing the details of the job. From Nikki who scheduled the work to Randy’s efforts everything was very professional. Signed up for their Ultimate Service Agreement. Five star out of 5.
They were professional from the first call to the install. Zach provided a thorough walkthrough and explanation of service. Very quick turnaround to set installation appointment. Very efficient work. Great follow up calls after install. The system installed is quiet and pricing is competitive. I really feel like I’m getting all of the bells and whistles from service to product.
Excellent customer service with Stacy setting up our appointment and the whole process. Also Randy the technician was great on diagnosing the problem and providing us information about the problem and how they will fix it.
Reed from Republic was out to do our 6 month HVAC maintenance check up. Reed is polite, courteous and thoroughly explained everything he was doing as part of the HVAC check up. In our experience, Republic has always been responsive to calls for hvac issues, even after business hours.
This company called and said they would not be coming to do a quote for me because it’s not a good fit if my husband can’t be present at the same time. Apparently me being the home owner (only one on the deed), I am not able to make decisions on my own. I’ve never felt so discriminated in my life by being an independent woman with my own money to spend on my home. Update: in regards to your response. There were no wires crossed. Your team called me 2 additional times to ask if my husband would be present. They asked if I could make the decisions and I assured them multiple times that I would be making the decision on the AC service and cost and his presence was not needed. Then the last call was to advise me that I was not the right fit for your company. Very sad and disappointing. I was able to secure service. Had my coil replaced and paid right from my bank account (no credit card fees) for the $2600 services rendered.
Customer service was great the whole experience. From calling to have a technician come and look at our AC that stopped working, from the technician showing up the same day. Loved the experience. Were friendly, and professional. Thanks Randy for fixing our AC so fast!