Reviews (100)
Chris from Nick's came out on short notice to a property in Carrollton and quickly identified the issues with our AC system. Very honest and straightforward guy who you trust. Pointed out the problems in a way that I could understand. Would definitely use again.
Fast, efficient and super customer friendly. Quoted and fully replaced my HVAC system in just 2 days. Couldn't have asked for better service
I enthusiastically recommend Nick's Air Services, LLC. I phoned when temperatures were plunging below 20 degrees and explained my heating system was not keeping the house warm. Nick's helped me over the phone to identify the problem and ensure that the unit was working and the house warm within the hour!
Nick came out next day when I called late about a heating issue during a nasty cold spell. He was knowledgeable, quick, and extremely generous with his time. Would give 6 stars!
Called this company to arrange for a service tune-up on our furnace and was told an assistant would give us a call to schedule, this was on a Friday and waited until Tuesday and decided to check back and was told by the owner he would get back to us later that day Tuesday. By Wednesday afternoon it became evident we were not going to receive a call. I understand company's are busy and am willing to work with their schedules. If your unable to work with us or choose not to work with us just please be honest and inform us of your decision. I just read your response and no we did not get your answering service we talked to you twice as stated in the above post ( please re -read the post) and you promised to return our call. As I stated in the original post you OWE IT TO PEOPLE TO LET THEM KNOW YOUR BUSY AND WILL NOT BE ABLE TO SERVICE THEM. We waited 3 days for your call and any company with integrity would have had the decency to inform the customer they are not available to service them . Our time is as valuable as yours.
I can not say enough good things about Nick's, they were professional, promt and have outstanding customer service with a wealth of knowledge. Will definitely recommend.
We initially contacted Nicks Air Services after some recommendations from friends. From the symptoms the A/C had short cycling we thought it may have been an issue related to a refrigerant leak, and Nicks AC is one of the few companies that offers to weld shut leaks if its in a fixable location. We called after hours over the weekend after our A/C started suddenly short cycling in the evening. Chris the manager gave us a call back quickly and talked to us personally and was able to schedule us quickly. Chris came out and long story short there was no refrigerant leak, the short cycling was due to one of the drain pipes not clearing all the way. He checked the pressure and for any signs of a leak but everything looked good. It turns out the previous A/C company may have lied to us about the leak and used it as an excuse to add additional items to increase the bill. Chris was very professional and took his time to answer our questions, I would highly recommend Nicks Air Services and will be using them for all my needs in the future.
Chris and crew did an awesome job installing a new HVAC system in our house at the beginning of this summer (6/1/2022). It’s worked great all summer and kept my family cool and comfortable!! Interest free financing available as well. Thank you and would use you again in the future!
I've used this company twice now. From the person answering the phone to the owner to the techs - all top notch. Responsive, great communication, friendly, honest, more than fair pricing... they even tried to walk me through a few of the potential simpler issues myself over the phone before coming out, in hopes of saving me a trip charge. I'll definitely be calling them again if an issue arises in the future.
These guys are the best in the business! My air conditioning went out over the weekend and they came out right away, diagnosed and had the part really fast. I was only without air for 24 hours tops! The owner, Nick has been doing this a long time and he really cares about his customers. The techs are timely and professional and everything was smooth and seamless. Thank you Nick’s Air!!
I initially contacted Nick to get a second opinion on an AC Replacement proposal that I had received from another vendor. Nick was nice, never short with me, and even explained items better than the other vendor had! After several delays and many new cost being added on to my proposal with the other vendor, I began to lose confidence in a quality and successful replacement of my AC system… So I called Nick. Nick was never pushy, always explained everything, was honest, and upon my request he offered me a new proposal to replace my AC system. Nick gave a fair quote, provided a product with a warranty, and was able to get the parts required with no delay, which was important considering we had been waiting for quite some time and it is a HOT summer. On the installation day, Nick’s team was on time, very fast to do the job, and polite. They didn’t leave until I was satisfied. I would highly recommend Nick’s AC for any and all AC, Heating services or installations.
When we walked in our bedroom and the temp was rising we freaked out a little. We called nicks air services and they were here next morning since it was after hours. They did such an amazing job and found the issue right away! Cleaned our coils and now we should be good to go and our electricity bill should be way lower now! Since our air conditioners were working in overdrive! Thanks again for being so amazing and quickly resolving our issue! Highly recommend 100%
I am having issues with my AC unit and made an appointment to have it serviced for the next day between 10-2. No one called me nor did he even show up for the appointment . When I texted the repair man , he never responded to the text. I called him several times and no one answered or called back . When I finally called the dispatch in order for her to try and get a hold of him she never called me back. What a horrible way to run a business . I do not recommend these people what so ever .
Not only was the service excellent, but FAST. Texas is hot and when my AC went out Nick took care of it in just two hours. Saved us!! The pricing was excellent too! Nick is extremely professional, responsive, and has the best customer service in the game!!
Nick was very responsive, he understood the urgency, sent a tech within few hours and was able fix my air conditioner issue by cleaning up condenser & saved hundreds of dollars for me whereas other company gave estimate to replace condenser unit.
Yesterday one of our AC units started blowing warm air and the outside unit wouldn't come on. I called NIck's last night and, since it wasn't an emergency, I asked if they could come out this morning. They said they'd call at 9:00am. At 9:06am I got a call from them telling me he was on his way - already a positive experience. He got here, looked at the unit and had it fixed within 5 minutes. Fantastic! The only (minor) issue I had is that he looked at it, fixed it, and then came to the door telling me how much it cost and gave me a bill. He really should've diagnosed the problem, told me how much it would be and then asked if I was OK with him fixing it instead of him just going ahead and performing the fix and then telling me how much I had to pay. I was going to need it fixed so it's not a huge deal but that was an odd experience. Otherwise, it was great and I'll be using Nick's again. Getting it fixed that quickly was great.
Had my AC unit stop working, found these guys online and they had tons of great reviews and now I know why. Nick had his guy Rick call me immediately and he showed up at my house within a half hour. He was very nice and professional the entire time. He was able to diagnose that I had a bad capacitor on my unit very quickly and he replaced it. Inside 1 hour from when I called them my AC was up and running again and I avoided having to sleep in a crazy hot house again. Absolutely fantastic service and great people! They've earned my business for sure! I've used several different AC services in the past and these guys are top notch!!
We had one the three units in our house give out last week. Got an AC company to come out and they really tried to push us to get all the units replaced for a massive price and used a lot of strategy to scare us into replacing all even though i could see only one was not working. I was suspicious and googled to look for another provider. I found NICK's AIR online and scheduled an appointment with them. Nick's Air is night and day amazing service compared to others we have encountered. Not only did they inspect all units, they accurately diagnosed that all two of them needed was a filter change and one unit was needing replacement. The price they quoted was way more competitive than others and they promised an installation time that was spot on. The entire crew that came for the install was so professional. Once all of this was done I needed some help with the thermostat and even though it was a few days later they happily did it at no charge extra. In the Texas summer when HVAC units just give out or have issues commonly its easy to spend a lot of money but with Nick's I have found a very honest and good provider that truly wants to just help and build a solid reputation. I will be referring them to all my friends and family.
My AC recently died in my townhouse and given the extremely hot and humid temperatures we are experiencing in Dallas, I needed to get it fixed immediately. I called Nicks Air Services and they got back to us right away, and had guys out to my townhouse to assess the situation the next business day (keep in mind all of this was happening over Labor Day weekend, which to my astonishment, Nicks Air Services was extremely timely in response). After they assessed the situation at hand, they had guys over the very next day to install new AC units, which is amazing. From time of calling to installation of new AC units is under a week (fantastic). Jeff from Nicks Air Services, as well as his whole installment team, have truly been life-savers. I cannot recommend him and this company enough - very professional and great, hard-working guys. I would definitely recommend to anyone in need of any AC unit work.
These guys came out within 30min of my call on a Sunday to work on my AC that is getting old and in need of more and more repairs. I got solid advice from Rick on what to do for my system in the future and my AC is working now for less than I expected. I am very glad I called them!!