Reviews (88)
Very professional. Trey my technician was very good. He informed me on things regarding my HVAC system. Within 4 days they had my back running and house cooling down. Thanks.
One call was all that was needed to understand how these people are. Not value for money!
Hired chrome to replace a Lennox Thermostat on September 21st, 2022. Visit charge of $275 was promised to be adjusted in actual work the day after but full amount 1189.30 was charged with a promise of refund. Since that day till today no refund is issued despite dozens of calls and promises from Account team. $275 is not a big amount but this unprofessional attitude is what brings a Bad Name to them despite the fact that work done was excellent. Update : A refund is issued after 6 months and 20 days. possibly after posting this review. Again, their work quality is good, but this account management is very unprofessional.
Almost Nine Thousand dollars... not 900, not 90... $9,000!!!!! and a year later it's not cooling. It's almost 90 degrees in my home right now!! I shouldn't have to call. I shouldn't have to worry. Sure, things happen and it can get crazy, but honestly, what would you do? How would you feel? How would you react? On their end, why can't someone come out and fix something that could possibly be an emergency? On the freaking-hot-bright side of life, I grew up without A/C in S Texas, so those moments prepared me for this. And the receptionist is pretty cool too. She's very nice.
The tech was awesome & did a great job for a great price. I would totally recommend them. Marian Gadwell-Gunn
Same thing happening to me as Lamar Elony. Except mine will cost $2400.
Very satisfied 😊 Thank you Chris
On time. Did not stay too long
Quick turnaround, easy to communicate and responsive to questions & concerns. Flexible with thermostat choice and fair on price.
Yet another great experience with Chrome. It’s very convenient working with a company that offers both plumbing and HVAC. This time we have a brand new Lennox mini split in my workshop AND we have hot water in the kids bathroom again! Thank you Chrome… professionals as always!
I hired Chrome Heating and Air Conditioning in 2019 to replace my residential home AC unit. The final costs to replace the AC unit was $10k plus, however for the last 2 years I been having issues with the new unit not maintaining temperature set point. I called Chrome AC and everytime they came out they added Freon to my AC unit. I asked them why the Freon keeps needing refill every few months however Chrome never answered the question. Finally on 16August2021, Chrome presented me with an estimate totalling $1900.00 to replace the evaporator coil that Chrome installed brand new a couple of years ago. So, Chrome AC company installs a bad coil evaporator and charges for it twice. Not a bad business model to get rich quickly. Certainly, not an ethical business and I do not recommend to other hard working home owners like myself.
They responded sharply and sent the technician right away
It was great
prompt - courteous - very knowledgeable and efficient - also well equipped
Nathan was on time. Explained everything in detail. Gave me options. Was courteous and friendly. Well satisfied with service.
Regular check
Chrome heating and Air conditioning did a great job,they fixed three broken pipes after the recent freeze in Dallas.
Emergency heat not working during recent cold spell. Josh quickly determined a programing error on the air handler and now all three heat strips are functional. Great job.
During recent ice storm i had problem with several my condo ,I called them even though it was after hours they showed up at my property they worked lat in subfreezing temperature and fixed the problem .the technician was extremely knowledgeable and polit .
Chrome Heating and Air has always been fantastic for my air conditioning service. They are very professional on time and extremely clean when they do their work. Now that they do plumbing I am having them change my water heater. The plumber has been fantastic in working with me and all of the questions I have had. He has really talked through all of my options and we will be able to have a new water heater by the end of the week. I recommend them completely. Update: Still 5 stars! I have had some issues with my heat pump and Chrome has been excellent in working through the problems. They are upfront about what they are doing and give options if possible about ways to fix it. I never hesitate to call them and I will continue to recommend them.