Reviews (66)
Just awesome company..
Fast and reliable service. They were coming out on Christmas Eve and helped us at a reasonable price. Straight up front with the pricing and won’t try to sell you services or parts you don’t need. They’re my go to tech for hvac systems now.
Always great service .
I called a different company first. When I told the other company that the home was vacant, they didn’t think it was high on their priority list. Three weeks later, I finally got fed up and called Payless. They came within 2 hours. It was a quick fix. Now I know to call them first.
Few days ago my AC unit was failing, and my house were getting hot. I called Payless Cooling & Heating and they were able to scheduled a visit the same day. They told me I was going to pay $70 for the inspection. Nick came in, he did an inspection and find out that capacitor was defecting and he went ahead and changed it right the way without telling me or quoting me the price in advance. 20 minute later I was presented with a bill of $310 that covered their travel to my destination, labor and material. I found out in google that the same type of AC capacitor he used run in the $30 ish. I think the service was good, but very pricy.
I was very grateful to Nick, who came out to provide a $70 written estimate when my AC compressor failed on Friday. Nick was friendly, helpful and had very good advice. Payless was quick to schedule him, and he even came early, which is so helpful when the customer is suffering in the heat. Ultimately, I selected Dalton AC/Heating to do my complete AC/Heating replacement because their free written estimates used similar high-quality materials, they identified several additional issues (like frayed wiring) that were recommended for replacement, AND their total estimate was significantly under that which was quoted by Payless. I do want to say, however, that Payless did stand by their quote and even offered to reduce the price to match that of their competitor. I believe Payless to be genuine in their best interest for their customer, they just weren't right for me, at this time.
I got several quotes for a full unit replacement and Payless gave me the best deal for an amazing unit. They were friendly and professional. Would recommend them to anyone.
I went through a reference, trust me they are worth it. Gary & Nick are the guys you call for. Great service & reasonable price.
Our AC system went out late on Easter Sunday afternoon. I called Bruce, who answered right away and added us to the schedule for Monday morning. On Monday, Nick the tech, was on time. He did a good job of explaining and showing me the issues with our AC unit. We had a full new system installed the next day. The process was easy. Even Gary, the owner, stopped by to check on everything. Payless Cooling & Heating was timely, professional and easy to do business with. We highly recommend them.
Placed an emergency call to Payless on a Friday afternoon after a renovation mistake drained our refrigerant line. They had someone over within a few hours, fixed the hole, filled with coolant, and had us up and running with no problems. It would have been a very painful weekend without AC and they really helped us out of a tight spot.
There was a short power outage in our area 8/9/21, & it knocked out our AC & the thermostat control panel. We called at 5:30 on a Sunday & our call was answered by a human! The gentlemen helped us reset everything at the outside unit & reset the thermostat panel all over the phone. So very grateful for his service.
Great Service. Kept my old A/C unit going for several years past expiration date. Even resurected my Compressor after it was submerged under flood water. Bought complete A/C system in '21. DID ALL WORK IN 1 DAY and did not leave a mess.
I've used Payless for over 13 years, and as always they always answer and do whatever it takes take care of the customer. Our A/C went out, I called at 8:30 PM and they were there by 9:00 AM the next morning... There's not a lot of vendors that I have complete trust in , but Payless is certainly one of them. Use with confidence!!
My parents have been customers for 18 years now, so I decided to give em a try. I recall my Mom telling me how honest these folks are. In one case, they could have upsold, taken advantage her, but instead replaced a capacitor for a $70 fix. In my case, the cooling stopped working in our new home (<2 yrs old). Even though it took a couple extra trips by their A/C techs to troubleshoot, replace part, test, and follow up, it was a single flat rate of $425. The owner Gary even called me afterwards to ensure the cooling issue was completely resolved.
Always a great experience. Very professional
Great father and son team. Super friendly. Very knowledgeable of TRANE central air systems. Was over $900 less than the quote I got from another competitor in the Houston/Pearland area. Will be using them in the future for any necessary repairs.
We have used Payless for many years now to both install and fix our air-conditioning. We have always been very happy with the high level of customer service that we have received. Most recently we had a wiring issue that they spent a wealth of time trying to correct. Instead of charging us an enormous amount of money to change out unnecessary parts that I would have never known weren't broken, they went the extra mile to find the right problem and fix it to save us the money. They have definitely earned us as customers for life. It would be a mistake for anyone not to get them to bid on your future projects. This is a family business that definitely deserves our support.
Outstanding customer service!
I have been a customer of Payless for more than a decade. They have always been reliable, professional, and have always done outstanding work. I would highly recommend using them.
Highly recommend! Great service, high quality work, reasonable price.