Reviews (22)
Virgil is knowledgeable and very professional, dependable! Thanks you!
I called On the Way because my A/C unit wasn’t cooling. Cody was on-site within a couple of hours and was able to get us cooling once again. Cody was very polite and professional which was greatly appreciated. Thanks Cody and keep up the great work!
Running a little behind schedule but alerted me. Second time using them, reliable and honest. Definitely recommend!
Polite, fast, honest and friendly group of men. They finished their service in a great amount of time. Our house is now comfortable with our new AC. The members of my family could not wait in the heat. "On The Way plumbing" knocked it out of the park. Thank you to all the men working on this project we are very grateful for your hard work.
Arrive on time, do a good job. Very knowledgeable. Luke is the best!!
Luke and the young man with him were awesome, I am very pleased with their service and the time they took to make sure all of the recommended AC repairs were completed.
Luke came out at 9:00 pm on a Saturday and fixed my a/c issue promptly. Very knowledgeable and great customer service! Also the lady who answers the phone is very friendly. Would definitely recommend! 🌟 🌟 🌟 🌟 🌟
I could not be more pleased with their work! They were courteous, kind and prompt! I highly recommend them!
Chris was great, very informative
Virgil was on time and very professional. This company has been very easy to work with.
We like Luke very much as well as the other tech that came out, They were prompt, professional and seemed to be very knowledgeable. But then we have the cold hard results of their service call. Luke was called out when our new system kept shutting down. Luke checked the voltage at the system and reset it, which seemed to fix the problem. But the system shut down the very next day. The second tech pulled the cover off the compressor unit and found that the system had bled out most of the refrigerant and was operating at a 20% capacity. He then traced the leak to the threaded cap on a thermal expansion valve that On The Way provided when they hooked up the system. The cap on the bottom was so loose that it took a full turn to stop the system leak. He then needed to add in excess of 6 pounds of refrigeerant at over $100 per pound. The system worked fine for less than 12 hours and then shut down again. The tech came out and found that there was an error code showing on the compressor mother board and it had to be reset. Again, it worked fine for about 12 hours and then shut down, The error code showed "04" which is the code for locked rotor. This brings up several disturbing things about the service calls. Why didn't Luke check out the cause of the system shutting down. The thermal expansion valve was supplied and installed by On the Way HVAC and was in fact the cause of the system leaking. I am not an expert in the components of an HVAC system, but either the expansion valve was faulty and is currently leaking, or it was not installed properly allowing the refrigerant to leak out of the system. There was no internal leak found in any of the components that we supplied from Goodman, only the expansion valve. The fact that the system is shutting down- still- and showing an error code of 04 seems to indicate a locked rotor condition seems to stem from the system running low on refrigerant and damaging the compressor unit. I would relate it to
Real friendly. Will use these guys again. Will refer them too.
Virgil was our Technician today and I cannot be more appreciative of his professional and courteous manner. The whole team that we have been in contact with has been informative and concise. On The Way are the only ones I will call with any needs I have for A/C, Heat, Plumbing, or Electrical. I am a huge fan! Thank You so much!
Had new insulation put in my attic over existing insulation. All went well, very thorough in all aspects of the work done. Area was cleaned up afterwards. Would recommend!
I like how well the buisness treats their employees. Chris said a lot of good things about the buisness/owner such as the child care service and also lending out portable AC to customers. I like to support businesses that treat their employees right and this company is one of them.
Mr. Virgil Robinson is s great person to work on your A/C Unit. I am so glad that he repaired my A/C Unit and I will recommend this business for all the A/C repairs. Thank you Mrs. Corrine B. Stoltenberg
Called after 7 pm on a Friday night. Repairman here by 8 pm. Completed repairs, explained all repairs being done. Great service!!
Very polite young man. Knowledgeable and quite vocal about the job he was performing.
Great service from Will, installed garbage disposal and kitchen faucet.
Jason was wonderful! You can definitely tell he pays attention to the extra details and looks for opportunities to fix any issues!