Reviews (100)
I was extremely pleased with the quality of the work, and the professionalism of the men who helped with my plumbing. Darville will always be my go to company for plumbing repairs. Thank you thank you thank you.
They are very professional and good people since getting a new AC back in 2016 we have had a wonderful system! Have only had to call them out once they were here very quickly and was some awesome guys new exactly what the problem was as soon as I told them and they had it fixed in 5 minutes! Darville has great employees and very professional I will always be with Darville!
Always professional, always highest quality work, no surprises! A legacy customer over 50 years.
Can't attest to the professionalism of the people actually doing the work, but the front office staff are really something. I waited over a week after being put on their "board." The date of service kept getting pushed back. First, it was Wednesday or Thursday. Then, it was Thursday or Friday. On Friday, the person I spoke with told me they would move me up the "board" and she should be able to get someone out to me either today or tomorrow. I canceled and called a different company. The other company was able to tell me a date and time slot to expect their people to show up and they will be sending a photo of their employee 30 minutes before so I know who to expect. Seems like a better system than the Cable Company from South Park system that Darville seems to be rocking.
Lina is amazing. Not only is she great at explaining and showing the repair but she is extremely patient and professional.
Darville for the win!! Thanks for Magnus for an excellent job today. Great communication - called me when he was on his way & texted when he got there. He was professional, friendly and solved my problem in a hurry! He took detailed notes and was super helpful. Thank you!! Once again Darville came through! Dan is the man!! He texted me when he was on his way and then was right on time. He is always so kind and professional. We've used Darville for decades at our business in Odessa, but did not know they did house calls in Midland. Game changer! Our company has depended on Darville for many years and they always do a great job. Dan and Joaquin were awesome and so helpful! They were courteous, on time and made sure all our needs were met. Highly recommend!
The Darville Team has been very responsive and professional in the service of our AC Units. It’s refreshing to find a company that cares about the customer.
-1 stars... This company will make you wish you NEVER trusted them in your home. We hired them for a simple plumbing issue, and the tech ended up flooding half our house! Our hallways, 3 bedrooms with walk-in closets, and the bathroom were completely flooded. Of course the best part is dealing with their out of town insurance company who has no knowledge of West Texas construction services/fees so the low ball you and cut a check that doesn't begin to cover the cost to restore your home the way it was before you let these crooks in. The Darville company, it's associates and their insurance company hide from you, avoid return calls, and avoid taking responsibility for the at fault case to fix what they broke, so they cut a minute check. Their insurance company even wanted us to have our home insurance help them cover the cost for their fault. Our next step is filling with the Better Business Bureau. They don't maintain the right to reck customer's homes and get away with it. Do not hire this company for any services, or you will quickly regret it.
Josh and Jordan Taylor came for repairs on 2 units both units went down on the same day. 105 degrees. They focused on doing the job right explaining in detail the repairs. Hardworking men. Great job. Both units are working. I highly recommend Darville.
Got a callback from Dusty and he didn't seem like he wanted to come out. Asked what water heater I had and he said he couldn't find parts for it anyway. Tried to convince me to just get a new water heater over the phone without even attempting to look at or troubleshoot my current one. I usually use Darville but maybe I should re-assess after this experience.
Isaac was very knowledgeable and courteous. I like the fact that he explained what he was about to do and why he made it feel like he cared about our comfort.
Brandon was awesome. He explained everything to us and got our AC working again. Awesome customer service and will definitely use them for all my AC needs.
Isaac was professional, knowledgeable, thorough and pleasant. He explained everything to me and answered any questions I had. It was extremely hot and he had me up and running within 1 1/2 hours. I felt confident all would be fine. Will use and recommend Darville going forward.
Dusty and Jim were great and knowledgeable! Were here quick and got the job done efficient and quick!
Our AC went out in the early afternoon on a Saturday. My husband checked to see if it was anything he could fix, and it wasn't. We called around to a couple of places, and Brandon from Darville called us back and said he would be on his way. He was here about 30 minutes later and had us all fixed up in less than an hour. He explained to us what had probably happened and gave us some tips to help prevent it in the future. His customer service was excellent, and he was hilarious. 🤣 Like, for real, request Brandon!
Quick, responsive and knowledgeable. Great company. Use for business and home.
Brandon Behunin was the technician that completed our repair for Darville, and was great. Extremely knowledgeable and professional; I would highly recommend him and Darville.
Really great friendly service. Sandra was professional and very knowledgeable. And they were on time! I greatly appreciated not having to wait for hours. Thank you.
Sandra was the lead tech and when I say she knew everything there was to know about everything I am not exaggerating. It was such a breath of fresh air to meet someone who actually knows their trade!! We didn't make it easy with the unit in the attic and very hot and she did it with a smile. I would recommend her a million times over. She is AH-MAZING!!!! Her partner was Israel, super friendly and very nice. He was also knowledgeable and will learn so much from Sandra. Sandra and Israel...the dynamic duo!! I am elated at the work done today!! Thank you so much to you both. A shout out to Angela in the office as well, what a great person. Very detailed with explanation, actually got back with me and super understanding. THANK YOU!!!
Perfect timing. Showed up within the hour and technician Dan was very professional with upfront accurate quote. They will be my first call. Thanks y’all!