Reviews (100)
Megan is awesome she have good customer service skills and should be notice,she is very polite and professional you should be proud to have her part of your team. JOSUE and Kyle are about their business when it come to representing this company they are well composed and professiona and I really do appreciate their honesty I will recommend these guys in a heart beat.Thanks for having the 3 people I mentioned in this world today. Sincerely, Lisa Harris.
Joshua was our technician today. We had been told by another company that our AC was on its last legs. This young man came on with an enormous backpack of tools to run diagnostics and troubleshoot. No running to the truck for each tool! He did inspection of every detail, even the duct in the attic! He even reset my thermostat for me. He gave me peace of mind by listening well and doing a complete job. Thank you for doing your job so well Joshua.
They provide a good service. They showed up on time and called before to let me know they were on the way. Cleaned a/c unit and explained what they did you the unit. They even took before and after pictures.
Good experience! Technician was very kind repaired my heater and they only charged seven dollars for diagnostic
Great customer service will definitely recommend them to my friend a family room
Lewis West went above and beyond to save my dad from turning into a popsicle! Lewis showed up early and made sure everything was working correctly. Lewis talked us through everything and even cleaned up before he was on his way.
Best heating & air company out there! Always very professional and prompt. I highly recommend them!
They came out the day after I had contacted them about maintenance on my HVAC and furnace. Professional, knowledgeable and the price was great. Highly recommend them!!
Jacob from Snow Bear Heat and Air was professional, knowledgeable and very helpful. Don't waste your time calling anyone else, these guys are definitely the best in Lubbock.
They are so informative and sweet I believe in the future I will never have a hard time getting ahold of anyone.
I don't know how everyone else had such a good experience and ours was awful. The technician came to our house and didn't look at anything but the unit for 2 seconds. He then proceeds to say the compressor is broke and just the part by itself would be 3k dollars, he wouldn't be able to come until next week, and it would take two technicians which he has to source from somewhere else. He told us he would send us an estimate and tell us more shortly. He never called or sent an estimate. We looked it up and a whole entire new AC unit is 3k. We had two more companies take a look and they both started by looking at the vents and the breaker box before going to the unit outside. They said that the compressor is very unlikely to go out and especially because our house is only a year old. The part that was actually broken is a very and should have been easily identified we were told. Ended up being 1/10th of the estimate your tech gave us and literally a 10 minute fix. I'm curious if we would have trusted your tech if we would have 3 thousand dollars plus labor for no reason. Not only did he demonstrate just how much he doesn't know, his attitude was also subpar. I live in Lubbock by the way so if you want details on who the tech was or something else just let me know.
Tiffany Pittman was very professional in explaining the products and services that snow bear offers. If in the future we need this service I will call here first.
Super professional , employees always very helpful , and great at explaining things!! 10/10
Thank You for the great service and getting out here And fixing our problem, Angelica really helped us today!
Just one of the best businesses I’ve been with, with great working people.
They responded the same morning and had a technician out with in a couple of hours. They diagnosed and fixed the issue in minutes. Highly recommend.
They are a great place to call when you need your unit fixed real great they have some good prices
Thanks for the great experience at Home Depot alleson and Karen!! Y’all helped my experience and made it so much smoother!!
Thanks for the great service Alleson and Karen!! Y'all were awesome at Home Depot
Amazing customer service. The technician, Dan even took his shoes off after going outside in the mud since it was raining!!! Fixed the problem now I get a warm house again:)