Reviews (67)
Customer service and communication is great. We have used the numerous times at Oil Bowl in Longview. Always been satisfied with their service.
Nothing about this engagement went wrong. They were a day later than estimated but it is the middle of a hot summer and my issue was not critical, so completely OK. David was professional, called ahed and did a few more things than originally scheduled to do. very pleased and will call again. Very soon as a matter of fact as I have a project I need some AC and Plumbing help with.
Been using them for years, always do a great job!
Excellent service and response time!!! I called another company on a Thursday, and they said they would not be able to service my AC until Monday. I called Napps and explain what was going on with my AC, and I was told that someone would be there this afternoon, or in the morning. Within an hour, a technician called me and said they were on my way to my house. The technician did a great job of troubleshooting the problem. He was able to get my AC working within two hours. He did a great job of explaining to me what the problem was and what needed to be done to fix it. I was really impressed with his knowledge and professionalism. I will be sure to do business with Napps in the future, and I will refer them to everyone, I know. I am truly satisfied with their service!
Thea is the absolute best! Customer service 10/10. Kept in touch and even went out of her way to make sure everything was getting done!
Awesome company and reasonable
Great company! Very fast and professional!
Hello Everyone , today 3/24/23 my AC was serviced by a technician named JD, he did such a spectacular job , he had to replace a couple of parts . He explained everything he was doing and why , he was very respectful , courteous, friendly and very professional. In the 18yrs I’ve been at these apartments, known as The Ranch now , he’s by far the best tech I have ever met .Napps are VERY lucky to have him , he’s a great asset for the company, and thinks that he’ll be with y’all a long time , because he seems to enjoy what he does , so please treat him well , because he’s one of the good ones . Thank you again JD , for all your help . Gratefully, Carolette Jones
They arrived on a timely manner, fixed the issue and were very knowledgeable and informative! Definitely recommend!
Very nice young man gave me a lot of information about what needed to be repaired and replace. He went into specific details about combining a partial new unit with my old until and that I have a leak inside as well as the outside until. He was very helpful in so many ways. He was my ANGEL yesterday!!! Thank you
HORRIBLE EXPERIENCE!
Tech came to Tenaha diagnosed problem,had to go back to Longview and get a part and was all at ease and didn't take long either...Very Professional ...Will Refer...
My hallway was flooded. David C. came out, diagnosed all issues with my a/c system and very competently explained the problems and the solutions. I am very happy with Napps Cooling, Heating and Plumbing. Will use them again!!
David P was knowledgeable and professional. Had problem solved quickly.
The were quick to respond and the price was very fair.
Great service.
Awesome ppl very professional do great work and work in a timely manner
Great technicians
Was time for the annual Fall/Winter heater maintenance. As always the service technician was courteous, professional, & explained everything he was going to do and why.
We had a leak under the toilet in the master bathroom. Brandon figured it out immediately and knew exactly what to do. He also replaced a faucet in the other bathroom when we asked him to. Brandon was very courteous and polite. He also explained what he did in detail. He did a great job!