Reviews (29)
They did not come, they were booked up
Don’t buy an A/C unit here. Service after the sale is horrible! 4 days for a tech to come fix a 4 year old ac unit in the hot summer sucks! Jacks AC has had to perform repairs on my ac unit every single year and the unit is only 4 years old now. Every single time the unit breaks down it takes days and a lot of fighting just to get a repair tech sent out. All of their good service technicians have now left and the owner could care less if an ac unit he sold is working or not.
I had an appointment for 2 pm. I had to take off work, and around 2:30, I received a call that they were canceling my appointment because they had a business with no air conditioning, and that was more important than my scheduled appointment. I was already at home when I received the call. Totally unprofessional.. She was very rude.. Horrible customer service...
I am beyond pleased with Jack’s Air Conditioning and Heating. Our air handler went out and I gave them a call. They replaced the unit the next day for a very reasonable price. The technicians were very nice, professional, and knowledgeable They were very patient at answering all of my questions. The customer service was above and beyond their competitors. In my business I have seen and heard stories of many HVAC companies. I have only heard great things about Jack’s Air Conditioning and Heating. They are also true patriots that support the military and first responders! I can’t say enough about them! I will highly recommend Jack’s Air Conditioning and Heating to anyone that needs an honest, fair, and professional HVAC company. They will absolutely treat you right.
They placed a stove hood vent. In placing it they installed it with the metal hood and nail holes showing from the front. Our contractor had to cut out the piece of wood, they missed, which they should have done, and install it correctly.
Bought (2) killer window units from JAX, performing beautifully… terrific service from Longview to my domicile in De Berry, Texas
The technician was very knowledgeable and helpful. He explained what he had to fix and what we needed to do every month to maintain our A/C.
Shoutout to Alex great guy quick fix and right to the point, very knowledgeable too. Totally recommend this company 👌 5/27/22
Awesome customer service.
Very honest and trustworthy.
We had our entire AC unit system installed by Jack's last year and they did an excellent job. Just recently we had the one year maintenance and check up done by Joe. We were very pleased with his services. He was all around friendly and professional, as with the rest of the staff and service personnel. I would highly recommend this business.
Great Customer Service & Reasonable Rates ! Will ALWAYS continue to call them for OUR Heating & A/C needs.
Good work, quick service
Very prompt and did an excellent job!
I very much disagree I rate Jack's a 5 star and very proud to say it Thanks Jack's Air Condition & Heat
They always do a stellar job and treat us like friends, not customers. Wouldn't go anywhere else.
You don't get enough food for the price
Jack's a/c and heating has helped me on several projects ,they have done so in a timely Manor , I would recommend them to anyone looking to replace a unit or service an existing one ,great group of people !
Picture it: July. Texas. And no air conditioning. It's like a slow burn horror movie. Worse, I've got a weird old unit that has hard-to-find parts and won't work with cheap generic parts to literally save its life. But, Jack's managed to get it working, even in my million degree attic, and saved me money, because if I'd attempted it, I would have gotten heat stroke and fallen through my own ceiling. They worked fast, got it installed, and left me cool as a cucumber. No horror movie for me!
I would highly recommend Jack’s AC, and Steve as your technician. Our AC went out while my husband was out of the country, and I was told that the entire unit needed to be replaced, which would have cost thousands of dollars. I got a second opinion from Steve, who determined that it was an electrical problem and was able to fix it for a fraction of the cost. I’m very thankful for the fast, honest service, and I will definitely be using this company again.