Reviews (100)
Great experience. Thank you Billy and Bredain for your quick and helpful response!
Gilberto did a good job as our air is flowing better. He also fixed some things that were not done professionally by the last tech (put screws back in and use the proper tape). Highly recommend him.
Jason, our service technician, was friendly, professional, answered questions about what he did and what was needed. We gave used ETR fir years a d they have always done a good job.
Tyron did a great job with my maintenance. He checked everything. All good.
Our tech, Austin, was very informative and thorough in his diagnostic evaluation. He had us repaired and up and running within the hour.
ETR has never failed me in the 17 years they have been servicing my home. Their technicians complete a thorough inspection and are very knowledgable about the latest technology. AND they are professional!
David was a great technician, good job, courteous,knowledgeable efficient, I will definitely use East Texas Refrigeration again.
All of the technicians have been professional and respectful, and do a great job repairing my equipment.
Can’t say enough good things about ETR. I will not let anyone but ETR to touch my system. I get an education when they come out as to get the longest life and best performance from my system. I always have them under my maintenance program. It is worth the money and to be on a priority list for repair. Larry Smith came out today. One word to describe his service, knowledge, and professionalism: EXCELLENT! Thank You Larry!
Once again ETR did a great job with performing preventative maintenance on my A/C. Brittany is always great setting up the yearly preventative maintenance and following up on previous service calls. A big thank you to Gilberto he came out and did an excellent job. Very professional and great customer service.
So happy with ETR. They were kind and helpful! Very quick response too!
I have used ETR in the past and the service technician did an excellent job. The only drawback is it took 2 days before arriving. Their office did tell me ahead of time that they had a very heavy schedule and it might be the following day before they arrive.
Great service! Everyone I spoke to was so friendly and helpful, and Clayton was able to come help us so quickly and was great at keeping us updated.
Cool cool cool professional Quick so appreciative Also very fair in price Will have them back to repair our heating unit once wiring is upgraded
Was having issues with water pouring onto my floor out of my air conditioning unit. Called EAST TEXAS REFRIGERATION and had a technician by the name of David Calk come out to make the repairs. It is so good to have a technician that is personable and professional. He explained what my issue was, and explained what it should be doing and how he was going to make the repairs. He answered all of my questions, and then some. I am happy to say my air conditioner is running fantastic and no water dripping anywhere. I will continue to use EAST TEXAS REFRIGERATION as my go to air conditioning repair place. It would be great if I could have David come back if I ever need anything else repaired with my air conditioner unit. He is an asset to ETR .
ETR installed my system last year. They've been super responsive to any questions or concerns. Jesus came out the other day to help tweak the system. He was great. He was punctual, thorough, and knew exactly what he was doing.
Jesus Estrella is the best technician. I will request him only. Get him for all your AC needs I highly recommend him.
Tyron is a go getter! Very helpful and knowledgeable…grateful for his expertise and skill…keep up the good work ETR!
Jesus Estrella diagnosed our issue with the AC and got it back to working quickly. Extremely professional. I would certainly use ETR again. Thank you!
Keaton and the guy who came with him, sorry I didn't get his name, did a great job. They immediately identified the problem, it didn't take long at all. Then fixed the issue in a timely manner as well. Both guys explained what caused the issue and asked several times if I had any more questions and they explained, again, what caused it. Both guys were nice and patient. I really appreciate them identifying the problem, solving the problem, and answering all my questions.