Reviews (36)
The service has been excellent. I would definitely use them again and recommend them They did a great job and super friendly customer service and that's important to me.
Attentive and honest. Thank you to everyone that worked hard to get my unit fixed.
5 years not fix! Installed 3ton then I needed 2ton a big mess out a lot of money
(Revised Review) A & E Mechanical rescued my "hot" upstairs from a broken air conditioning unit at my home on July 4, 2016. Mr. Eli (from A&E Mechanical) contacted me and, much to my surprise, was able to fit me into his schedule for repairs later in the evening. The rates are a bit expensive and now knowing the base price of a capacitor (which turned out to be the only problem) was a bit of a price gouge. He didn't try to scam with hidden fees, but didn't give an accurate quote before beginning the work. After he finished the work, then that's where you find the expensive cost to do business with A&E services. Also, he did try to sell me a "recommended" service plan. I contacted the company again (hoping for a return customer discount, silly me) for another problem concerning one of my other HVAC units and this other service technician was clueless and didn't do squat. He squirted water to see if a leak was present on my A/C coil in the attic, then proceeded to "allegedly" put an additional freon charge into the unit which still didn't fix the problem. Oh, but he didn't hesitate to charge exorbitant fees for doing nothing to resolve the issue. I had to call another "real" A/C guy who didn't go crazy about fees and was able to get the work done in a timely and professional manner. While they were readily available on July 4, 2016. I don't recommend A & E Mechanical for any air conditioning repairs. They are too expensive, try to upsell and make outrageous repair recommendations.
Mark was great. Ask for Mark. I just had them come out and check my ac system to make sure it was running as it should. Mark was professional, answered all my questions and explained more in one hour than 2 other a/c companies ever have. As a side note, they called me to postpone my schedule date....because they had customers out of a/c completely. This tells me they aren't just filling invoices. They care about their customers. 10/10 would recommend. Ask for Mark.
This so call business started off really responsive in the beginning. Came out to allegedly fix my issue but the job was not fixed after paying a outrage amount pf money, and other issues started happening afterwards. Called them back out for the worker to find another issues he apparently missed the first time and said he fixed the problem. It's been a weeks dealing with this company who can no longer to find anyone to come out and do the job I called them to INITIALLY do but they want more money to see what the problem is along with not doing the job they never fixed in the first place. You call them out on their unorganized so call business and then stop answering your phone calls. Don't waste your time or money on this company because they will scam you!
AMAZING! Called at 10pm not expecting to be able to get service so late. Came out less than 20 mins from the time we called and had our problem fixed so quick! Wonderfully priced! Consider us customers for life.
Home AC repaired in less than two hours from the time I called!! This company is great!! I called and Eli answered right away. I told him I had no AC in my house. He got back to me as promised in about 5 minutes. Then about 20 minutes later Elizabeth shows up at my door tools in hand. She checked the unit outside and the unit in the attic. She said everything looks good upstairs but you are going to need a part for the compressor unit. She was gone for about 30 minutes getting the part. Then installed it in about 10 minutes and fired the unit back up. Cold air started blowing right away!! I barely broke a sweat before my house was back to an ideal temp. I feel sorry for anyone needing AC work that lives outside of A&E Mechanical's service area. I highly recommend A&E. Great People! Great Service! Great prices and super fast!!
My air conditioner compressor was not coming on, and this happened the same day that Hurricane Laura was expected to hit the Texas and Louisiana Coast. I sent a text message making them aware of my situation. I really did not expect to receive any help until the next day, but to my surprise, they responded back and Eli came out around 9pm to resolve my issue. That is what I call GREAT Service!!! Thanks A&E Mechanical!
I'm not sure why there is a few bad reviews. Eli and Irma (along with the rest of the crew) have been more helpful and friendly than most. I have used this company for a year now and never have had an issue. They have done many repairs and will do many repairs because I refuse to go anywhere else. Irma is professional but caring and Eli will do everything he can to find the problem. It doesnt feel like you are just a customer number waiting for service but a friend that needs to help. I have and will always recommend this company. If you're looking for a company that can help with many things, my husband and I highly recommend this company. Feels like friends not just another customer!
I had a call back in 20 minutes and he showed up to diagnose my issue with kindness and was honest about everything. No ounce of greediness which I fully expected because of the world we live in today. He was straight forward and I would highly recommend because I came home at 630 to a non working ac unit and when he was here within 30 minutes and it was fixed. My family can sleep in the ac tonight instead of getting a hotel room and I'm forever grateful. Again I highly recommend
We inquired online about replacing our HVAC system and had shopped around until we found A&E. The owner came to our house on a Sunday and gave us an amazing quote and told us exactly how everything would go and no beating around the bush like some of the other companies did. He took his time and made sure we completely understood how everything would work etc. The guys rolled up two days later and installed our new system. They guys were very professional, polite and cleaned up after themselves. I have zero complaints and would recommend them to anyone looking for a great company to service any of your needs. They have a super sweet lady that calls to set everything up and follows up with you to make sure you are satisfied She also called me the morning of to let me know they guys would be showing up any minute. I cannot say enough good things about how great A&E Mechanical was to us. Thanks y'all!
A A.
Guys took I little bit longer than expected and I appreciated all the help from the staff on the many calls I made to them. I will certainly use them again for upkeep and maintenance. Thanks Eli for running a top notch business and for the help to my family!
I am very pleased with the equipment and services that we received from A&E Mechanical. Their offer was competitive, and included value added products that have improved our home AC performance. Eli, the sales/engineer on the job, was knowledgeable, experienced and a pleasure to work with.
Good service and professional technician !!!
They are VERY DISHONEST they blame "faulty" parts that they provide just so they can charge you another fee to come out and do work do not hire them they are scammers Eli lied about the work he did on my water heater. Pror to him working on it, it was not leaking after he works on it theres a big leak and im desperate to fix it they come back out to blame a faulty hose that they bought and used and installed and wants to charge me and extreme amount and says its the "manufacturer" either way he's the one that bought the hose and put it on its horrible DON'T USE THIS COMPANY they are scammers
Be sure to get a firm quote from them because despite having two different people ensuring me that the price they stated was firm, my technician, Brad, still charged twice as much as I was quoted. After I requested to speak to his supervisor, Eli, his supervisor suggested him to tell me to add on additional services, even though my technician told me it wasn’t necessary not even 10 min prior and that my water heater was in “great condition with nothing out of order”. After negotiating back and forth, we finally compromised on a price higher than my original quote. Fast forward 9 hours later, my fiancé comes home to find our backyard FLOODED with boiling hot water. I immediately contacted them to see if they could come remedy their mistake. They refused to take any ownership and blamed the fact that “it could’ve just been a bad part”, despite Brad coming out to do a full service check to make sure everything was properly working. Brad told us that night that he would come back the next day at 5pm and would not charge us a service fee and if we provided our own part, it would be at no cost to us. The next day, their secretary, Irma, called to give us another quote that was 4x as much as he stated and said he should have never promised that because Eli would never agree to such terms. At the end of the day, A&E just wants to make money off of you and will not take any ownership of their mistakes.
Super Speedy service and very knowledgeable about units, fully explains and upfront about everything they do. You can feel confidante about the quotes and service they give.
I'm so thrilled! Fixed my heat and even looked at my oven and fixed it! Unbelievably reasonable. So happy I tried them. I'll never use anyone else. Thank u!