Reviews (100)
Ray did an excellent job and was very pleasant despite the heat
Our outside condenser unit started making a very loud noise late in the afternoon, July 3rd. I called Spencer Heating & Air because they are the company that installed it 2 yrs ago, and it was still under warranty. I spoke with someone with an answering service and was told he would try and contact a serviceman that could possibly come by. After a few mins. I was told someone would call me. Within 10 mins. I received a call, and was told that he should arrive in approx. 30 mins. Mr. Marshall showed up on time, was very friendly and professional. Although we couldn't get the unit to replicate the loud noise, he performed a thorough inspection of the unit, replaced the capacitor, and cleaned the outer coils. I appreciated his prompt and professional service, and would recommend Spencer A/C to anyone.
Best experience ever!! Spencer Air Conditioning had a technician out less than 30 minutes after I called. Charles was very polite, very knowledge and diagnosed the issue within minutes of his arrival. The dispatcher was very nice and polite as well, and was very attentive to my needs. I definitely recommend them for any and all of your AC needs.
Excellent Response & Expert Service late on a Sunday afternoon, on a Holiday Weekend ! I would recommend Spencer to anyone for your HVAC needs !!
The installation of our HVAC went as scheduled And was completed ahead of time. Justin was very helpful and answered all of our questions about the installation the installers were quite courteous and competent in their install.
Had been without ac for 6 days. My HVAC unit is on the roof three stories up. Lighting and rain keeping anyone off the roof for 4 of those days. Spencer Air Conditioning technician was able to get on roof and diagnosed the problem. 23 year old unit needed to be replaced. They had a crane and crew that afternoon and problem solved. Very happy with all people involved with Spencer Air Conditioning from the receptionist, technician, installers and management.
Ray was great! Thoroughly inspected everything and took the time to tutor me on some of the system functions and setup. I’m a dedicated customer of Spencer, they’ve consistently provided me with superior service and they stand behind the products and service.
Spence Air Conditioning & Heating installed a 19 SEER HVAC on my house June 1, 2023 & I was having cooling issue from the installation day. The temperature differential was always low, my AC was running full speed whole day and it is still not holding the temperature I set. David came today, listened to my concerns and he himself has seen that air coming from all of my supply were 71-72 degree when return air was just about 78. He showed me there was good temperature differential in the attic but I am getting much higher temperature from all my supply vents. While we still don't know why he promised to come back and explore the reasons. i am hopeful that he can fix my problem and I can enjoy cool air soon. David is really great.
Great service. Very professional. Arrived on time and fix AC quickly.
Yes he was very precise and professional with his work I'm very satisfied now my family can sleep in comfort thank you Mr Robert for all that you did your a keeper and thank you Spencer ac for sending him to our rescue he is a team player
Raul is very good agent. Really enjoyed having him here. I expect a call from Spencer about a leak Raul found in the attic -
Extremely overpriced. I was told at first their technician will go and diagnose the problem. Since it was Sunday their price is $150 plus parts price. They came found out compressior is grounded. And they don't have the compressior. But charged me additional $100 for diagnose. Wow
When you ask for service, they do not tell you the whole story. They just say we charge you $79 as a service charge. The technician ran a diagnostic without informing me and then he called me to tell me that the capacitor is $389. Last month I got a capacitor changes in one of ny other properties for $50 + $79 service charge. I told the tech that it was too expensive and I will not do 2ant to change the capacitor. They sent me a bill for $239. Scam artists. The capacitor is literally $25. What a shame, you all should come upfront with your charges. If $239 is going to make you rich ho for it, but you lost a customer for life and the people who will read this will think twice. Calculate yourselves. Also I came as reference and the person who refered me now also knows. The only reason I did not use my regular AC company is they do not service in Irving. But regardless my AC now works and another company came and replaced the capacitor, did the diagnostic and serviced the whole unit for $189.00. SHAME!
Ray came and had the issue resolved within a few minutes. Very professional and courteous.
2023.06.21 Ray was on time and figured out the problem in a few minutes. He had replaced the outside capacitor and checked the inside capacitor within an hour, and my unit was back up again. Very happy, minimal impact during hot weather. I'm a Spencer fan (no pun intended). Ray is very friendly, but conscientious and gets the job done.
AC went out during the night (at 3:30 AM heat index was 96°). Called at 5:30 AM and yes, someone answered (they are legit taking service calls 24 hours as advertised. The person I spoke with (she told me her name, but did I mention it was 5:30AM) was helpful and friendly, especially noteworthy given the early hour. Raul showed up first thing, diagnosed and repaired our AC within about 30 mins We have been using Spencer for several years now and they deliver as promised each time. We have a regular maintenance plan with them, that got us same day service. As you know in TX going without AC too long is not pleasant. Really cannot say enough about Spencer Air. They have a hardcore loyal customer in us. Thanks for being FANTASTIC!
Well they never came out or reached out to explain the situation. So for that that's a big NO for me.
Spencer Air has prompt and professional service. Charles Myles was a delight and very professional.
Ray came out very fast and took care of our A/C that had stopped working. He fixed it quickly and he was very professional! Really nice guy!
I am very happy that I choose Spencer Air Conditioning to replace my old units. They give excellent service.