Reviews (39)
Great response time.Service tech very professional. Checked out units and solved the issues.Defintly will use again.
From the start of the process Goode AC was detail oriented and prompted. I solicited 3 AC companies for bids on a new system via the BBB website. Evan from Goode AC called me the same day which was a Saturday. He spend 30 minutes of his free time chatting about options. When he came out to perform the prebid survey he spend an hour measuring every room and collecting all the data necessary to calculate the size of unit I needed along with duct sizes etc. He was the only contracted that presented a bid that downsized my AC unit to 3.5 tons from 5 tons and as able to back up his assessment with data. Both other contractors spend under 30 minutes in my house, did a Thumbsuck calculation and recommended a 5 ton unit. Goodes pricing was competitive. 4 days before my install the old AC failed. I called Evan to let him know he had more flexibility on installation as we didn't require the AC unit at night between install days. He automatically volunteered some window units which he came and installed himself again on a Saturday! The install team was prompt, professional and friendly. They worked hard and focused on minimizing the impact to us. They were happy to talk details with me the engineer. They cleaned up after themselves and took pride in the work they did. This experience has made me an advocate for Goode. I will use them for all future AC and heating needs and strongly recommend them to anyone mentions the words Air conditioning.
Great team and technicians!
Excellent company, very knowledgeable. Would recommend good air conditioning & heating to anyone who needs repairs.
Our ac went out Saturday morning during Memorial Day weekend & we thought we were going to have to wait until Monday or Tuesday to get it fixed. I found Goode Air on Google & saw they were open on Sundays so I called Sunday afternoon. The tech called me back within 20 mins of my initial call & he was at our house within 20 more. He was very knowledgeable & precise. He replaced the part that had gone out & was done within 1 hour. I recommend this company for all of your HVAC needs!
Goode Air conditioning went above and beyond! Prior to even diagnosing the issue, the owner or manager actually went by the house to personally install a few window units to keep us cool while we waited for the repair. He did this around 9pm after dinner out of the goodness of his heart. Kevin the technician who is very familiar with infinity systems quickly figured out the problem and made a speedy repair. Customer service was awesome, and I can’t praise them enough for a job well done.
Awesome folks, technically best, trustworthy!
Friendly, professional,and very helpful
Found out after the fact that they should not have touched our air conditioner until talking to the builder. It was less than 2 years old and cost us $1830 to fix. Disappointed that they did not catch that! I have always been happy with them before this!
Both our units went down today in this freeze. We called Goode and they walked me through the resetting process. Very polite and professional. We will continue to use as bought units years ago with you and will again. Thanks so much for your speedy response. George Buchanan
Great service. We were able to have someone come out the next morning after an issue with the AC late in the evening. I highly recommend Goode Air Conditioning & Heating for your HVAC needs.
Bought my American Standard unit in 2011. I splurged and got the 10 year warranty. Wow! On May 1, 2020 my motor started making some terrible noise. The 10 year warranty covered new motor! Saved me a fortune. I highly recommend Goode AC!
We’ve used them for about 6 years. Since allowing them to install a new coil, among other repairs, we’ve had issues literally every 2 1/2 months like clockwork. This means paying for service calls and refrigerant refills each time. This last week, they came to do a “leak check” and one of their “experts” said we need another new coil, because it’s apparently leaking. This is the same coil that they replaced a few years ago. That same expert somehow disconnected a pvc pipe in the attic, during the leak check. During the night, the pipe leaked so much water that part of the ceiling in my upstairs office collapsed. Since then, the owner and other contractors came to look at this mess. Even though they are the only company to have repaired or installed any plumbing or components....and they were in our attic the day of the water damage....the owner says that he couldn’t find any evidence that they were 100% responsible. Then he said that they would fix the water damage IF I agreed to allow them to replace the coil with a better coil, instead of using the coil they sold us a few years ago that is still under warranty. He didn’t want to honor that warranty. He wanted to UPSELL us and charge nearly $2,800. So not only do we have a screwed up AC, because of the work they did, but we now have severe water damage and a huge mess to clean up. The owner was very rude and arrogant. Instead of making their screw up right, he chose to be rude, he didn’t accept responsibility for something that was clearly done by his company, and charging us thousands of dollars more was what was most important to him as everyone is struggling during a worldwide crisis.
I have consistently had good service from this company. The technicians always are knowledgeable about what they are doing and give options, when possible, for needed repairs. I especially appreciate being given a window of time for when the technician will arrive instead of being tied to the house all day.
We have used Goode A/C for years and they have never let us down .
Techs are always professional, polite and thorough in their work.
Got an appointment promptly; technician on time and very knowledgeable. Have been dealing with this company for at least two decades.
Very professional. They made sure we had the right system for our needs.
Professional and prompt
Great experience with them. Honest and prompt with service. Very conscientious about cleaning up, as well. I highly recommend them.