Reviews (86)
Eddie is excellent and very professional
Eddie came to my house on time and very professional. Did his work, cleaned up and explained everything well. Very professional.
Michael is great
Had Michael just hear for a home warranty check. Our systems were working ok but had overflow drain line leaking so wanted someone to take a look before something serious happened. Michael was very professional and precise in his check and checked out everything, even in this overwhelming heat outside and in the attic. He was here for over an hour making sure everything was good and for any issues for the leak. He double checked everything, found the issue in our connections and reinstalled it. Hopefully this will take care of the leak and we won’t have to worry about any issues through this heat.
We had an A/C installed. Michael & Eddie was courteous, knowledgeable of their craft, & very professional. They did what they said they were going to do and was on time. I salute the company as a whole and definitely these 2 gentlemen.
A job well done .thanks michael
Michael did a fantastic job today. Very professional and personable!
The initial contact was positive and good. The serviceman was kind but it took 4 hours to determine the cause of my ac not cooling properly.. The serviceman was saying it had a few issues but wouldn’t check the Freon levels. When I asked him to check the levels he refused. He had to call his supervisor and manager around 25 times. He couldn’t put Freon in until he got his bosses approval. After going back and forward for an hour they told him to abandon the job. I told him after he put the Freon in he could finish the 4 hour inspection. He started packing up so I then asked if you had put Freon into the AC would the air blow cold air he answered Yes!!! Here is the latest information regarding Your Air Conditioning Company. First of all we have been using this company for over 4 years. They put in a new furnace and some other products as well. We call them on on Thursday 4 days ago. The only thing wrong with the ac was it was not cooling properly. When the serviceman left after he stated he put everything back together the way it was before he started working on it. So I walk inside the house to adjust the temperature on the thermostat well it was blank. So I called the office and asked for him to come back and fixed the issue. They said they would call the serviceman to get him back out, to no avail. So we began calling them 3-4 times a day but the answering machine would pick up. Today is now Monday and we are without air because nothing works. The thermostat, furnace, or the fan on the ac.They never returned our calls all weekend and they were open! They finally called but refused to put it back into working condition like before just because I wanted some Freon put in the system. Like I stated before I have used them for years but there is no professionalism or regard for human kindness. I have a 1 year old baby in the house but they don’t care. Do The Right Thing the first time and then everyone will be happy. Unfortunately not in this case.
GREAT JOB BY MICHAEL & EDDIE
Ms. Colleen's entire team is Amazing. They make you feel like family. I love the fact that they took the time to explain everything to me. Michael came to the rescue to get my air up and running just in time before my son graduation party. I have been fighting with the warranty company since Wednesday. One Happy Customer and will definitely refer and use them again.
Antonio is amazing and blessed angel.. saved me from the pits of hell and brought me back into heaven into the cold.. Thanx your Air…
Worked for this company for six months. Owner has racist policies regarding Black Hair Styles. They don’t pay people what they’re supposed to. They have different “clock in” procedure for people of color. All the service can have a check engine light. They purposefully LOOK FOR PROBLEMS to fix. That’s part of their 22 point inspection. They will literally break something in order to fix it. They think customers lie mainly bc they’re liars and so of course makes sense to expect everyone else to be deceptive. They cancel appointments all the time because they can’t keep technicians bc Joe pays them $15/hr and then docs every minute possible. We had a tech bring in over 10k revenue in a week and they shorted him is hourly check and didn’t give him commission earned. Everyone who leaves has to fight for a paycheck. This is one of the worst companies in all of Houston! Never EVER EVER do business with them
I’m usually not one to leave a review, but my experience with Your Air Conditioning Company has been less than I’d have liked over time, enough to leave this one. Many years ago, maybe around 2014-2015, Your Air assumed the customer base for a defunct company, Pleasant Valley Air. PV had replaced the entire HVAC in my house in 2012. Your Air continued to honor a service warranty I had with PV for a couple of years until the owner, “Joe” (last name ????) discontinued this. I continued with 2x / year maintenance checks, and almost each one having a solicitation or recommendation for service or repair, often not needed. Most recently, I had a seasonal maintenance visit, from which several services were suggested - including and notably, main drain line flushing (a typical service, and clearly necessary since the secondary/overflow was dripping), and another service which I declined. A total estimate was provided and agreed to, the work performed, and paid for. Over the next 3 days, I could see the secondary drain line still draining, so I called to report this. A tech came to the house and ascertained that the main drain HAD NOT been purged, and then he did it himself with me observing. All good until he presented me with a service call invoice. On questioning this with Your Air on the phone, I was told this was for the tech’s time. Since I had paid in full for this work already, I challenged this. A call to “Joe” resulted in dismissing this charge, but I was stunned at the unwillingness to stand by their work just performed and to somehow justify an additional payment for work purportedly done and paid for 3 days prior. FINALLY, I received 3 phone calls this week from someone at Your Air canvassing for customers, to offer me a special price on the seasonal system check-out I just had. I politely told her that she perhaps might have known before calling, that me as an existing customer just had this service performed. Moments later, perhaps not realizin
Realy high prices
Great company to work for! Family owned and operated and the Owner really treats his employees like family. Also love that they support Susan G. Komen breast cancer foundation, and most of the office team and management are women, as well!
The Rep Cold called me, (Christine) she offered AC & Heating maintenance at $69 if I would book nxt day I would get $10 off. I told her I work 12hr days and asked ifI could get the discount on my following day off. She promised to ask mgnt & call bk. She never called bk on on the Appt. day scheduled I wasn't anticipating a Rep to come to the home because nobody called back, no call before the appt and we had Unfinished business. A tech came to the house Outside of the window of time Again No communication before & I told him I wasn't sure if we had a c/f app. I also indicated if he called office & let them know of Customers concerns, I would Still be willing at Discounted price. I was DENIED. I told the tech I'd pass on the service because it was Unprofessionally handled. I didn't like Poor Communication or No communication. I was told the Owner was Joe and I called to ask for him but he lives out of State. I told the lady in the office I wasn't pleased & why didn't She handle the situation before tech lft the premises. Anyway Never got any offer to return at discounted rate or any customer satisfaction. I only hope owner reads this review
Kaleb was a really nice guy. I am not the customer, it's actually my girlfriend who couldn't leave a 2nd review. The only issue is the time it took to finish. Kaleb came here from the SW side to the near Spring area. He took it upon himself to come here first, so that part, I felt was good cust service. However, the scheduling could've been better. He had to come by, then go get the grill for the vent. I understand why he had to, but he shpudlhave been scheduled for a job on the sw side, then north. The window was 1-4, so traffic got him here at 4:05. Scheduling employees better would get a 5star for sure. Kaleb was great though.
Kaleb came by to do a check up on my HVAC as part of my yearly membership. He is friendly and courteous. I appreciate that the technicians take pictures and show me what is happening in the attic. They also ask for brooms to clean up after themselves since a little debris falls on the floor when they head up to the attic. I only removed one star for tardiness, which I think has more to do with how the company schedules and dispatches its workers, so it isn't Kaleb's fault. My appointment window was 1-5:00. I sat at home all afternoon (and even called to check at 4:30). At 5:15 Kaleb arrived. His service lasted until 7:50. My AC was installed last year by Your Air and is running well. It just needs some cleaning and I want to install a new return grill. All in all, the service is good, and the products are good. The timing needs work.
Kaleb is wonderful, funny and understanding. His fixed our AC/Heating issues with grace.
Kaleb was very polite and personable, He arrived on time and kept me informed of all his before and after work. I believe he was concientious and cared about his work. Thank you Kaleb!